So disappointed!! My first experience at Serenity Waters was nothing short of amazing, second time was nice but not nearly the experience the first time was. Yesterday...I barely have words! I was put in pod # 2 for my float. Just as a was getting my brain to turn off the lights in the pod turned into a strobe light, tried turning off and back on still flickering, OK, turn off lights and start clearing my mind again. Also, The music in the pod was sooo loud And wouldn't turn off!! I realize everyone relaxes differently, but without the ability to turn off the music it was actually causing me anxiety due to how loud it was.
As I was leaving the attendant asked how my experience was so I told her honestly not good. Told her what happened and her response is what leaves me speechless: "Really? We had the repair guy here yesterday for those exact things, guess I will have to call him again". No offer of a discount for a redo, no partial refund for this time, and worst of all not even a sincere apology!! read more