Paid for a 60-minute service and got only 40 minutes. No skin analysis or consultation -- she…read morejumped straight into the service like it didn't matter. Had to lay on a crinkly paper sheet and was covered with a shared/fuzzy blanket used on everyone, which is absolutely disgusting. Unprofessional, unhygienic, and disappointing. Never coming back.

Had a lovely time here! This is a small business with all the pros and cons that come with small,…read more1-person run businesses. The day of my appointment the owner/ esthetician texted me to let me know she needed to reschedule. I had a very limited schedule to work with but she made sure to accommodate me and get me in within the following day. When I arrived, the suite was well maintained and cozy. Stephie gave me a tour and offered me water. She proceeded with my facial and made sure I was comfortable as I was heavily pregnant at the time. The facial was consistent with an express facial - not a lot of frills but I did like the clean ingredients she used. Overall, very relaxing and enjoyable experience.

walked in and had Amy for a pedicure and she was lovely!! did a great job on my gel toes, i always…read moreget french tip and she killed it. very relaxing as well definitely will come back here.

I'd say my experience at Classy Nails & Spa was definitely a mixed bag. There were things I really…read moreenjoyed, but also a few communication and billing issues that kept the experience from being a 4 or 5-star visit. First, the positives: the atmosphere is definitely a vibe! It's cute, relaxing, and has a nice overall feel. I also appreciated that the service comes with snacks, which is a fun little touch that makes the experience feel more elevated. Most importantly, I love how my nails turned out. My nail technician did a great job, and I was very happy with the finished product. Where things got a little frustrating was with communication. I requested a basic pedicure with gel polish and a gel polish color change on my fingernails. The receptionist mentioned that she was confused about my request, which caught me off guard because I felt like I was pretty clear about what I wanted. I also didn't understand why I was charged separately for removing my previous gel polish when I was getting a gel polish change. To me, removing the old gel seems like part of the process of changing the gel color, so I would have appreciated having that explained before the service. My fiancé also got a manicure for the first time. He specifically and repeatedly requested no polish. Unfortunately, clear polish was still applied to his nails. He didn't even realize it had been put on until I noticed his nails later. That was probably the biggest communication issue for us because he had clearly expressed what he wanted. Then, when it was time to pay, there was another mix-up. Our services were incorrectly assigned between our bills. Instead of me being charged for the gel polish change on my hands, I was charged for the pedicure. His manicure and my pedicure should have been on his bill, while I should have only been charged for my gel polish change. We didn't really push the issue at the time because it felt like trying to untangle everything was only going to create more chaos. However, it is something worth mentioning because clear communication and accurate billing are important parts of the overall customer experience. Would I go back? Yes. I wouldn't write the salon off based on this experience. My nails genuinely turned out great, and I really enjoyed the atmosphere and little extras like the snacks. I think there is room for improvement when it comes to communication, listening to specific requests, and making sure services are entered and billed correctly. For now, I'd personally rate my experience around a 3.4/5. The nail quality and atmosphere definitely earned points, while the communication and billing issues brought the overall experience down. I'd suggest booking an appointment rather than walking in, and make sure to confirm exactly what services you're going to receive and the pricing beforehand. It also doesn't help to see that the receipts aren't itemized specifically to show the customer what services they received with add ons (if any). The service(s) on the receipts just reads "custom."

Excellent service!!! eats down everytime. Love the vibe and service she provides everytime!!read more

Made an appointment for a basic facial and Kristen delivered! At 72 I was concerned about aging…read moreskin. She gave me a thorough explanation of my skin's condition and suggestions for improving the dryness and red cheeks. I also had a dermaplane treatment and as a result my makeup looks smoother. Very happy and I will go back again.

"No Frown Lines, No Horror Stories--Leslie is the GOAT!"…read more I'll be honest: I have injector trust issues. Like full-on Botox PTSD. Between being called a manchild at a med spa in Chicago, being so over-injected I looked like an a wax figurine at Madame Tussauds , and one charming injector who basically stubbed out their cigarette before coming at me with a needle (washing hands apparently optional), let's just say I was skeptical. Enter Nurse Leslie at Bella Via Med Spa. From my first appointment she immediately put me at ease, which is saying something since I'm usually gripping the chair like I'm on a rollercoaster. She doesn't try to upsell me after I mention I'm literally only comfortable with the bare minimum. No pressure to get a whole menu of treatments I don't want, and actually listens. She wipes me down with alcohol swabs to satisfy my inner germaphobe before administering my favorite poison (Botox, not actual poison, though let's be real, it kind of is). She's precise without being in a rush, presses on the injection sites to reduce any instant sting, and hasn't hit a nerve (figuratively or literally) once. Best of all? A couple weeks later, my forehead is smoother than a baby's bottom, without that frozen "NPC in a video game" look. If you're in Toledo and want to keep your facial expressions (but not your frown lines) in check, Leslie is the best.

This place is a hidden gem! I booked a facial with Rachelle and my sister had an booked a massage…read morewith Audrey. From the minute we walked in, the experience was perfect. The interior is restful and beautiful and the team is amazing. Rachelle was attentive to all my skin concerns and my sister could only rave about Audrey's talent. We did visit during COVID-19, and I was especially impressed by Glow Studios dedication and extra health precautions to keep all guests safe.

I bought one of M Browz skin product to give as a gift . It was mailed and delivered very quick …read more However , the product with its beautiful carrying bag was sent through a SOFT usps priority bag without any other wrapping which damaged the gift carry bag and the product box during the transition . if this was for myself I would not have bothered , but as I was going to give this as a gift I was very disappointed . !

Best eyebrow threading in the Toledo area and yes they do appointments! Great friendly staff …read more.. and you get update emails and texts about your appointment! Which is nice also

Absolutley LOVE this salon. A definite gem for the Toledo area when it comes to nail salons and…read morespas. Spa is very clean, bright and inviting. Nail techs are incredibly kind and professional, pedicures are fantastic with comfortable chairs and there are far too many options on colors! I've also had my waxing done here as well and have always liked the job they did. You won't be disappointed choosing this nail salon!

Bad attitude from manager and some employees. Nail shop looks clean. Most of the workers are…read morefriendly. Except for Justin. Not sure if he was having a bad day but, he did not hold polite conversation. Justin did not clean under my toes or clip my cuticles. His first reason was because it's just a "basic pedicure". When I said even a basic pedicure should look neat he blamed me having a take a work phone call. He continued giving me attitude about his poor work and said he was going to get his manager. The manager quickly got someone adequate to finish the job. Very disappointed that I have to find a new pedicure spot. The manager herself didn't even apologize for her employees bad attitude.

Beautiful, clean salon. The ladies who work there are kind and helpful. The salon also has lots of…read morefashionable things to buy, from hair accessories and products to clothes. My stylist, Lyndsey, always does a great job.

This review could have been great because the service started out that way. Vanessa Sanchez is…read morepersonable and seems competent but she only does half the work you paid for and then refuses to complete it. She told my daughter and I when to call for our touch up service for our eyebrows and when her waiting list dropped us, she didn't have the courtesy to return my voicemail, text or message. Sorry, there are too may good estheticians in town to put up with a disreputable one.