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Serene Medical Solutions

5.0 (1 review)
Closed 9:00 am - 5:00 pm

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2 years ago

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R & R Mobility Vans & Lifts

R & R Mobility Vans & Lifts

(5 reviews)

​WARNING: Protect yourself with full documentation if you rent here. Under no circumstance should…read moreyou purchase a vehicle or service from this business without extreme caution. ​THE INCIDENT: I had a deeply concerning experience with R&R Mobility. The company failed to perform standard "walk-around" inspections at either the start or the end of my rental. Despite having no documented baseline, they processed an unauthorized charge of $1,084.77 to my credit card without consent for alleged damage. ​THE RESPONSE: When I formally requested documentation--specifically the time-stamped video footage they claimed to have and an itemized repair estimate--the response from the Vice President, Ron Germany, was incredibly unprofessional. He labeled my request for proof "ridiculous," explicitly refused to provide any evidence of the damage or repair costs, and stated he would no longer communicate with me. Furthermore, a representative named Angela Teaver threatened to file a police report over what is clearly a civil contractual disagreement--a tactic that may constitute a misdemeanor under Georgia law. ​FORMAL ACTIONS TAKEN: As a professional with 30 years of experience in the automotive industry, specifically in legal and compliance, I do not take these matters lightly. I have initiated the following: ​American Express: A formal dispute for the unauthorized charge. ​NMEDA: A formal mediation complaint with the National Mobility Equipment Dealers Association, including all email correspondence. ​Legal & Regulatory: I am filing complaints with the Georgia Attorney General's Consumer Protection Division and the BBB. I will also be contacting their legal representation (The Bryson Law Firm) regarding the empty legal threats used as a "scare tactic" against me. ​ADVICE TO CONSUMERS: Neither the Owner, CEO, nor General Manager took the time to address these concerns. If you choose to rent here, you MUST take your own date-stamped photos of every inch of the vehicle at pickup and drop-off. Do not rely on their staff to follow standard inspection protocols before they charge your card. ​I will update this review as these legal and regulatory investigations proceed

best decision I ever made was going to r&r mobility together with Tracey they made my dreams and…read morevision come true the service was excellent the work was one of a kind I highly recommend them to anyone

Custom Mobility - At Custom Mobility, you are family! We proudly serve to keep you on the move!

Custom Mobility

(2 reviews)

7-18-2020 I think it is important for me to leave this…read morereview for Custom Mobiity of Athens, Ga. My husband and I have been receiving the very best of service and from a staff that is full of care and knows what they are doing. We have always been highly appreciative of the treatment they give to us, and they have always gone out of their way to be sure our needs are taken care of in a timely fashion. Without people like these, we would be up that proverbial river. One other thing I would love to mention, a group of Christians working for you, now who could ask for more? Barbara Robinson

Be careful, very careful when renting a van from Custom Mobility. You would be wise to obtain…read morewritten confirmation of fees. In our situation, we elected to have the van delivered. We are 41 miles away. Their website states that delivery within 50 miles is $50 each way. I was informed at the time of our rental that the website is incorrect and delivery was $1.25 per mile each way. However, the actual charge was $3.00 per mile each way which amounted to $246 instead of the $102 I expected. Had I been quoted this amount at the time of rental, I would have made different arrangements to pick up the van. In a phone call made when reviewing the bill, I was told that there was no adjustment that could be made. Life for those who need this type of vehicle is difficult enough without having to do business with those who take advantage of the disabled community. Shame on you Custom Mobility.

Serene Medical Solutions - mobilityequipment - Updated May 2026

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