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    Serene Heal Spa

    5.0 (1 review)
    Closed 9:00 am - 8:30 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - Serene Heal Spa

    Reflexology massage

    Serene Heal Spa Photos

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    2 years ago

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.0
    (63 reviews)
    2.4 mi
    $$

    I have been going to the Weymouth Hand and Stone for many years and have always had great…read moreexperiences. The place is clean and relaxing, the staff is courteous and efficient. The providers are always good to great, never have had a bad facial or massage. It is my gift to myself every month.

    I want to start this review by saying I have been a loyal customer for the last 5 years and…read morereferred 10 people. I have had some amazing facials by Kathleen, Renee and Rebecca! My complaint is regarding a telephone experience I had. I booked a facial appointment on a Sunday. I received a text stating there was a cancellation for earlier and did I want to take it. Without any hesitation I said sure. I then got a phone call stating the esthetician was in the hospital. Again, without any hesitation I said no problem without looking at my own schedule. I reached back out to let them know there was a scheduling conflict, can I either come in later or the following day. I was told if I switched, I will be charged. I explained to the receptionist my dis-satisfaction with this, and it turned into a back-and-forth battle. I asked to speak with the manager and was told there was no manager on site. The following day I did get a return phone call from the manager Maureen who did not try to problem solve, defuse the situation or used any form of de- escalating the situation. She called me with her boxing gloves on and said " she did not like the way I spoke to her staff, and I needed to give her an apology. Maureen took the interaction between her staff and I personally and did not try to hear or understand my frustration. I have sent an email asking to speak with the owner regarding this matter and Maureen has told me she will send the owner a message but doubt highly she will respond. I have had plenty of conversations with the owner and she seems to be a very personable person. I am not sure if the owner is getting the messages. I cancelled my membership merely on the interaction with Maureen, If the owner would have reached out and I could have voiced my dissatisfaction and I would have not cancelled my membership. Maureen can use some training on how to deal with unsatisfied customers.

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    Product line for facials
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    Serene Heal Spa - spas - Updated August 2026

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