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    Serdy Michael Bvsc Dacvs

    5.0 (2 reviews)

    Services - Serdy Michael Bvsc Dacvs

    Pet physical or wellness exam

    Pet vaccinations

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    Pet Urgent Care - Pet Urgent Care happily opened 04/20/2022.

    Pet Urgent Care

    (53 reviews)

    I have a little 8 lb 13 yr old rescue that was not doing great the other day- diarrhea, vomiting…read moreand lethargy. I was on my way to Animal ER when I realized they were open. They got him in within 10-15 minutes. The tech came out, took only 1--15 min later the vet came to give me update with my options. They were kind, efficient and price was reasonable. We opted for supportive care and observation. He has bounced back 75% and I didn't have to spend all day in an ER. I would totally go back there if needed.

    If you spend 1k per hour you should get a professional opinion backed up with action to resolve a…read moremiscalculation on their part. Instead I sat in the lobby waiting for them to charge me and decided to go across the parking lot to Pet Emergency. I would not recommend Pet Urgent Care to anyone. Long story below....... Came in to get a wound stitched for my dog Henry and spent almost 1k with Urgent Care for less than an hour of work. Fine, that's what a professional Doctor charges. Before I left they told me that the stitches would come out in 10 to 14 days. I got a call from Urgent Care this morning on day 10 and took Henry in to check to see if the stitches were ready to come out. I specifically asked to have him checked to see if they were ready to come out. The Doctor at Pet Urgent Care said that the wound was healed and removed the stitches. I took Henry home and went to work. When I got home from work and checked on Henry his wound was wide open. All of this is understandable. The Doctors response was not. When the doctor came out to speak with me she was suggesting that we spend more money on a wound cleaning and more antibiotics rather than replacing the stitches. I asked "why would I be charged if the stitches were taken out earlier than the 14 days" and the doctor replies " well we can't leave the stitches in too long" I asked "how could the stitches be being left in too long if we are at day 10, the earliest day in the healing recommendation to get the stitches out. I was told that it was a 10 to 14 day healing cycle" she responded with "what are you trying to do here, have a go at me" I said "no, you simply contradicted yourself, the wound obviously would have benefited from the extra 4 days of healing, but it was your professional opinion to take them out on day 10 rather 14 and now you want to just leave my dog with a gaping open wound" she got upset and said that I could go to Pet Emergency and that she would come back with a Manager. She came back, but with a staff member who thank god could witness the doctor getting upset again. So now she starts telling me how the wound would heal on its own, it would start to grow back together, they only use stitches so that it heals faster. And that was just another contradiction to taking the stitches out too early. This could have been an opportunity for the Doctor to take some responsibility; instead she got confrontational again..... I have been in customer service since 1998 and I have never even considered asking a customer "Are they trying to have a go at me". Thanks Pet Emergency. I'm glad you shared the same parking lot.

    Serdy Michael Bvsc Dacvs - vet - Updated May 2026

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