I placed a same day delivery order today & when it was delivered, it was completely wrong. It's obviously not the drivers fault because my receipt was in the bag & my delivery information was stapled to the bag.
I called online customer service & made them aware of it & asked to please have my actual item sent out. I ordered same day because I needed it TODAY, but because it was after the 4pm cut off (it was delivered after 4pm), she could not do anything about it. She told me to call & advise the store so they knew it happened, which I did when I hung up with her.
I called the store directly & the employee that picked up the phone said she would go get her manager. She came back & said she was going to give me the number to call online orders who take care of this, which I'm assuming her manager told her to do. I said I just spoke to online & now I was calling them directly to inform them what happened so they were aware of it & could maybe speak to the employees involved to be more careful when fulfilling these orders. She said ok I'll go get my manager. She came back again only to tell me that I could bring the wrong items back & they'd give me my ordered item if it was in stock. Honestly, I felt like I didn't matter & this manager just wanted to get rid of me because how hard would it be to come on the phone & just note this info down & at least offer an apology for the inconvenience? She didn't care that this happened in her store?!
The whole point of ordering same day delivery was because I've had surgery & can not get around & it was a item I desperately needed for issues I was having after my surgery. Now I'm being told by an employee because the manager won't take a minute to come on the phone to bring the wrong items back & get what I ordered. This store BTW is 40 minutes away from me.
Extremely poor customer service & this manager should not be a manager if they're unwilling to speak to customers when things go wrong. In no way do I blame the employee that was on the phone as she was only running back & forth relaying what her manager was saying when if should have been the manager herself on the phone with me. Only issue I had with the girl on the phone was that even she didn't offer an apology. Do better Sephora Sherwood Park!!! read more