Heads up, finding a parking can be challenging since it's in downtown, so I usually try to go on a Saturday or Sunday since it's free. Aside from that, every time I've been to this location, it's normally busy, but the staffs manage to always greet me and ask if I need help when they can. The items I need are always available; and if not, the staff can and check other locations for you; otherwise, have them delivered if you can wait. read more

BOYCOTT! The staff were congregated at the back of the store & twice ignored when I asked if I could pay for something A rep Jeanette finally came to the checkout to answer a telephone call & just ignored me WALKING bsck to her colleagues I asked if I could pay Jeanette was singularly rude, offhand & disrespectful during my entire transaction I asked politely for a gift receipt " I don't know how to do that""!! Was her curt reply I was buying a gift for my local fiends daughter & my local friend will be taking this up with corporate If she sees Jeanette there again , she & her friends will boycott Clearly she does not belong in retail or at Sephora or maybe she does I won't buy in any Sephora again read more

What happened to customer service here? Hardly any of the sales girls want to help you on the sales floor. It was like pulling teeth to get Ruby to help me and she finally sold me the wrong product because she didn't have any insight on products and basically make-up. She color matched me wrong and when I took it home it was two shades darker than my actual skin color. I went back the next day hoping new sales people would be fresh and knowledgeable but that wasn't the case. Also this location is out of a lot of product. Even the most useful person just told me to buy online but when I suggested what color? It wasn't able to give me an answer! Isn't that your job? If your going to shop it's a nice place to mingle through but if your looking for specific things, forget it. Your on your own. Located in city creek mall downtown. read more

Literally the rudest Sephora staff I've ever encountered. We were looking for nail care and nail polish because I had broken a nail. Asking a sales associate if they carried nail polish or nail care items, she rudely told us to "try Ulta". Coming over from the west coast and the LA area, many of the Sephora stores carry nail care products and luxury brands. But to reply with such a snippy and rude comment...Are you serious? We literally left, hopped over to Nordstroms where a gracious sales associate sold us over $200 in Dior nail care and cosmetic products. Even when I shop at Chanel, Hermes and VCA, I don't condone rude behavior. Why would I endure this at a Sephora? read more

Worst sephora i've ever been to. Asked a sales associate for help and she gave me a look somewhere in between fear and disgust. Said she'd send someone over to me and I waited for maybe 15 minutes and no one came. The other sales associate on the floor was somehow avoiding me while simultaneously eyeing me down like I was stealing. I'm also pretty sure they sent out a security guard to watch me. Didn't realize waiting for a sales associate in the area I was told to wait in could look so suspicious. The person at the register was nice at least but I'd rather go to any other sephora. read more

Super artificial and rude customer service. You can tell the energy of the employees in the store was off putting. I left immediately.

Disappointing at best. The associates aka cast members including the mgr are disenfranchised & disengaged and a true indicator of the massive changes the company as a whole has undergone since the pandemic. Gone are the days of excellent customer service and highly educated, engaged individuals. I will not be back, and sadly as a former employee of Sephora (in another market) I will no longer support this company. The SLC location is always a hygienic disaster, messy and dirty. It's challenging to find someone familiar with the product lines, and a company that once excelled in the industry with high standards of delivering an incredible consumer experience; is now failing miserably. read more

Everytime i go in this sephora i get a basket shoved in my hands as soon as i walk in and can't go more than 30 seconds without an employee asking me if i need help, i prefer the mountain view village sephora read more

Helpers do not work anymore and is judgmental , I came in a few days ago needing help for my son and one of the ladies I believe her name is Sasha gave me the most disgusting look when I told her it was for my son . I felt completely disgusted and immediately left to go to the Sephora in Farmington which helped us out . Please stop judging , it's very hurtful. read more

The very real value in a brick and mortar beauty store is the ability to try before you buy, and Sephora is awesome at this--even giving occasional samples to take home. Now that I need all new non-toxic make-up for fertility reasons, I headed to Sephora to buy new everything. Unfortunately that did not work out so well. Their in-store selection of clean make-up was extremely limited. I needed blush but they only had four powders to choose from, all sparkly. I needed eyeliner in a purple color, but nada. They had one sample of a low-toxic (3/10 according to the EWG) mascara, but I couldn't find a single review of it on Beautypedia and didn't want to spend $13 on a semi-toxic experiment, so bleh. The real problem was with the under-eye concealer. The first two were terrible, but the sales girl said there was a third I could try. She had a cotton ball up in my eyeball before it occurred to me to ask "What is in this make-up remover?" Big whoops. The third concealer was better I think, but I looked it up in the EWG database and it is a 5/10 on the toxic scale--the exact same as the MAC concealer I am looking to replace. No thanks! On my way home, my left eye actually teared up, I assume from the make-up remover. By the time I got home it was burning. Bear in mind that I am switching to non-toxic make-up for fertility reasons, I am not allergic to anything. But that stuff was nasty! So this is my complaint, and where I think Sephora has a real opportunity to shine: Clean beauty is here to stay, and it is one of only two times in a woman's life when she starts from scratch (to be fair the first time the woman is a girl and doesn't have money, so really it is the first time!) Whether due to allergies, infertility, cancer, or just general health, a lot of people are making the switch. Sephora needs a much better selection and their girls need to be trained. I would have come home with a whole new collection, but instead all I have is some eye shadow and a burning eye. read more

Service level is not up to par with most Sephora's and I really don't think most associates there are well educated on the lines they carry. Store lacks a few housekeeping standards as well. read more

Stopped by this location and most of the staff was very friendly, but the woman at the beauty station (she had her hair in a bun and a white flower pinned on her shirt) was walking back to the beauty station and literally pushed me out of the way as I was browsing to get back to her station. Definitely won't be back as I generally don't expect to be manhandled while I'm shopping. The above paragraph was a review I wrote on my phone while I was in the store, and I stand by it; however, I feel like the review is incomplete and not a very well rounded review so I am going to add more. The star rating is going to stay the same, however. I've been to this location several times and have left feeling a little 'meh' about it. The store is cramped as the aisles tend to be very narrow, which is part of what led to the incident above, I'm sure. Strangely enough the back of the store where the fragrance is located is very open, which just adds to the awkward feeling of the rest of the store. Because of the size of the store in general, there is less stock than you might find in another Sephora. In general, this store just isn't very enjoyable to shop in. The above incident in the first paragraph was sort of the icing on the cake, so to speak. The manager I spoke with said that the particular employee rarely works at their store, but that really doesn't matter. If an employee is at your store, then they represent your store. When you have an employee who thinks its okay to lay her hands on a customer and push them aside (that is technically assault), then that employee represents your location. Period. I like Sephora. I will continue to shop at Sephora. But there's nothing to bring me back to this location. read more

First and foremost, PROPS to Adan for being the most helpful, knowledgable, and most kind of all the City Creek team. Thank you for not hounding me or following me around the store. You are a true professional and a great reflection of the Sephora brand! Honestly, I've never been a fan of this location, but this time was a change of tune. Coming to Sephora at City Creek was fun... for once! This past week, my girlfriends and I came to look at some highlighters and bronzers. Adan made some pretty solid suggestions for us. I usually come here to stock up on First Aid Beauty products and love checking out the fragrances! The Clinique section is great, but I am hoping they add Chanel to their offerings in the future. read more

SEPHORA - True - Cosmetics & Beauty Supply Near Me - Salt Lake City, Utah

Friendliest Sephora employees I have ever come across, especially because I was not even wearing makeup at the time! They showed me many versions of a type of product I was looking for and got me checked out quickly. The men and women here definitely seem genuinely kind and enjoy their jobs. Also, it sounded like they have fun working together as a team! read more

Where do I even begin? Had a girls shopping spree with my cousin and sister-in-law...much needed! (all the guys even took the kids so we can shop with ease!) Ashley greeted us very warmly, asked if we were shopping around or if we had anything particular in mind. Very thorough questions. My sister-in-law got matched to a lovely Estee Lauder Foundation by mere sight not using the Foundation IQ, based on her skill as a Matching Champion as her manager complimented her. ABSOLUTELY TRUE!!! looked through the bottles, her complexion her forearm about twice and then we all waited to see if she had indeed made a match...we all released a breath we didn't realize we were holding and cheered as she got it right! The manager was amazing, I am sorry I don't remember your name but you were truly FANTASTIC. I don't have all that good of an experience in the Sephora's of my hometown in Los Angeles but Ladies you are truly incredible. All the makeup tips and samples (did not exceed three) that we all received will NOT be wasted! If more stars were available you would get them. Ashley, thank you so much for spending time with each of us and to the manager who's name I forgot, thanks for the beauty advice. read more

O Glorious Sephora! I'm a beauty product junkie, and Sephora and Ulta stores are my favorite. I'm a regular at the Fashion Place Sephora, and it's nice to have another option in the Salt Lake area. It's in a nice location within the Nordstrom side of City Creek Center near Main Street. Just a few steps off the escalator from the parking garage. The store is new, clean, and staffed with friendly and helpful people. The products are the same from store to store, but the layout was a little more user-friendly than Fashion Place. I love their selection of Philosophy products, and they had lots of the fun gift packs I like to give out for birthdays. Make sure to get a Beauty Insider card, which gives you a free birthday gift and discounts through the year. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Salt Lake City, Utah

I live at city creek, work at city creek, go to the gym at city creek, and SHOP at city creek. I feel like I go into sephora enough to not get racial profiled and followed around. I'm not the only one and it's getting annoying. City creek has security for a reason call them to stand outside if you guys are so worried about people stealing from a store that legit doesn't stay in stock. Stop following people around and if someone says they don't need help I don't think asking them every (literally) minute after, helps! read more

I'm OBSESSED with Sephora, but I'm not crazy about this location! I spend an upwards of a few thousand dollars a year in Sephora and Online and every time I walk into this location, I get followed around and looked at like I'm a thief or something. It's rare when someone following me asks if I need help. I always feel very uncomfortable in this location and I've resorted to not shopping here anymore. I don't know if it's just me, but I just don't like the glares and strange looks. read more

I am a loyal Sephora customer but I despise going to this location. Without fail, every time I come here I am never greeted or helped. I have to ask an employee for their attention which would normally be fine if this was that kind of store. But watching the employees actively tending to other customers or ducking instead of helping when I'm trying to reach certain make up is really a slap in the face. Don't know if it's just me or others have experienced similar treatment. But I have started to go to the Fashion Place location to avoid this place. read more

Thank you Sephora for coming to our town! I am OBSESSED with all the different kinds of sample kits. I have a eyeshadow one, lipstick and fragrance. At just $30-$50 or less a pop it's seriously incredible when you are on a budget. The sales girls are really knowledgable and helpful. The last 2 times I went in there they offered to help me pick out exactly what I needed and color matched on my skin for me. I really like how sanitary they try to keep their samples as well. A little station at the end of the isle has swabs, cotton balls, rubbing alcohol, make up remover etc. If you think you can't afford this make up, think again. Don't waste your money at the Grocery Store any more. You only have one face, put some good stuff on it! read more

Oh goodness. Now there's another one. And within walking distance of my workplace. There goes my checking account. In all seriousness though, I have to admit that I am in a world of trouble because Sephora is just a dangerous place that knows how to slowly manipulate money out of you. This really is a place for the beauty product junkie though like Nicole B. said. If you're a fan of high end makeup like Urban Decay, NARS, Smashbox, Too Faced, etc. or whether your feel like buying high end skin and body care like the Clarisonic or Philosophy products, Sephora is sure to have it. As far as this Sephora compares to the one in Fashion Place, I think they're very similar in terms of layout and their staff is just as helpful and friendly. The only difference is whether or not you feel like paying for parking? (I haven't checked to see yet if Sephora validates) read more

Just left the store, noticed they won't give you sample unless you bring it to the cashiers, which means there will be lines and also embarrassing if you not plan to purchase anything the same time. I am pretty disappointed about it. read more

I got a makeover done by Jasmine and she was an absolute gem! She was patient, personable, and so genuinely kind. She did a wonderful job and was thorough,explaining each product as she applied it. She also is incredibly knowledgeable when it comes to skin care. She was seriously the best and I will always come to this location now. read more

I love Sephora but this location is terrible at restocking. Went in to buy normal black eyeliner and there comment was oh that always sells out. My opinion if you know this item sells out fast wouldn't you keep a stock of it. They missed out on a sale today. They did offer to order me some but that doesn't help me today as I ran out of stuff... and I'm sorry I don't plan a head that well. The ladies are nice, just wish they kept things stocked! read more

I can't get enough of this place and the staff rocks! They are very helpful and knowledgeable. I go as often as possible. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Salt Lake City, Utah

Went in for a full face makeover for my birthday, got Anthony. He BLEW MY MIND! Crazy skilled, very knowledgeable. He took my vague idea of what I wanted and made it happen. Also taught me some tips and tricks for an everyday look. Loved this guy! Thanks Anthony! read more

I don't even think this store deserves a half a star, this is by far the WORST customer service I have ever had at a Sephora. My friend had never been to Sephora so I took her here and after this experience I'm sure she will never go back. We did not get greeted or asked if we needed help. There was plenty of employees yet none were helpful or even nice, they were just walking around us and treating us like we were thieves. We understand that you need to look out for your store and products but seriously the way they were doing it made us feel very uncomfortable. read more

Christine was extremely helpful and cheerful. She helped me find exactly what I was looking for, and even got clearance to open a new tester so I could try out a product. She's a champ. The girl at the counter was also quick to smile! read more

I just had a wonderful experience with Savannah! She answered my laundry list of questions intelligently and had a great attitude. She was very sweet and helpful. read more

Good place for product, but they seem to need more employees or at least someone who only helps you find products because having to wait fifteen minutes while an employee and another customer discuss the philosophy of makeup when all you need to know is where the makeup remover wipes are located can be a bit irritating. Other than that, it's a great store. read more

This location's Sephora is the worst I have ever been to. The staff is rude and completely ignorant. I'm Asian so apparently the stereotype is that I won't buy anything. That doesn't mean that the workers should totally disregard you and go to another customer that will "pay." I DO love Sephora and I DO buy things occasionally when I have the money, but that doesn't mean that they have to be super rude to the customer. At the check out, the lady behind the counter was gossiping to another worker while she way ringing me up. I have never in my life experienced anything like this. I had gotten a little bit of over 90 dollars that day and she had the nerve to ask me if I needed a bag. Will this manager please teach your employees how to act or just fire them?? Most frustrating experience ever. read more

Hated this place with a passion...they were so rude to my daughter and I and totally ignored us as well...I will never ever go back!

This is a fun store to wander around. The staff always ask if you need assistance and they have good recommendations. I like the sephora rewards program too. read more

I always get such great service every time I come to this Sephora. All the employees are so friendly and knowledgeable about the products they carry. I especially love getting advice on skincare products, there's a woman there (I wish I could remember her name, cool lady with long blonde hair) who has been SO helpful in getting my skin under control. The store is always very clean, with pretty displays that show off their new products. I always look forward to shopping here! read more

I really like this sephora. Its the closest one to me and also the store with the largest selection of makeup compared to other sephora stores in slc. I went to fashion place malls sephora and they didnt have the entire sephora line. Their customer service also wasnt that great. HOWEVER everytime i go to the sephora in city creek mall, i am greeted with a warm welcome and always offer help without being pushy. They also are great at making good conversation and selling items. They definitely know how to do their jobs well without making the customer feel uncomfortable which is sometimes a fine line. Bottom line, definitely go to this sephora. I like the diverse group of makeup artists here, their friendliness, that they have the ENTIRE sephora collection, and organization of the store. I love shopping here read more

Love, love, love. Went to a group event that they held at the store, so much fun. The staff was very friendly, helpful and most of all very knowledgeable about the products! read more

Go see Kira! I was gonna give this store a 4 star rating but that was before I started talking to Kira. Very friendly and patient. She puts the F in Sephora. Great environment with good smells. Thank you Kira and thank you Sephora. read more

I signed up just to write this review. If you want a wide range of products, accompanied by terrible customer service, head down here! Everywhere I've ever worked, I've learned that to turn away shoplifters, you greet and interact as often as possible. The attention will drive them away. However, my sister and I came in, and she while she was holding the Sephora shopping bag to show she was shopping, she was placing products in her reusable shopping tote because she was running out of room in their bag. Instead of having someone approach us and ask us not to do that, get another bag, etc., we were immediately told to leave, never return, and had mall security called us on. While we did put items in our tote, we would have willingly gotten another bag. My sister was a longtime fan of Sephora, but this customer service was terrible. Had they communicated better, we would have known the rules. However, the employee was abrasive, rude, and had not given us the benefit of the doubt. This is in desperate need of better customer service. read more

I've lived in 8 states total for work and have never experienced such poor customer service at a sephora in my life. I've been shopping there since 1999. I'm typically ignored and the check out person glared at me when I pointed out she had accidentally rung up an $80 face lotion twice. read more

I had the absolute BEST shopping experience at this sephora. I came to return some make up and the cashier helping me (a beautiful and nice girl names Rachel :)) showed actual sympathy about not being able to find a make up that works with my oily skin. After she processed my return she left the cashier stand to come help me! It was busy as hell too! She grabbed me a bunch of generous samples and told me to come back if I liked any of them. I hope she reads this and I hope she knows how grateful I am to her. This will now be the only sephora I shop at! read more