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    SEPHORA

    5.0 (1 review)
    Open 10:00 am - 9:00 pm
    Updated 2 months ago

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    2 years ago

    Very good store,especially the employees,Dalilia,Lianet,and Angi.Its a brand new store with varieties of products.

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    Sally Beauty - Return Policy

    Sally Beauty

    2.0(5 reviews)
    2.1 mi
    $

    El servicio estaba OK. La muchacha que me atendio parece que no sabia mucho. Le pregunte por un…read morecierto producto y me miro con una cara rara. No me ayudo mucho y se fue dejandome sola. Hasta que vino otra muchacha con pelo crespo y me indico que ese producto no lo tenian pero me vendio algo similar. Muy agradable. No todas que trabajan aqui te tratan igual.

    Management staff need RE-TRAINING about their corporate return policy. A few days ago I purchased a…read moredefective blow drier using my rewards card. When i attempt to return it, they shut me down with "cannot make refunds without a receipt". I calmly stated that #1, i dont need the cash but i need to return the defective item and get whatever refund method applies based on their policy. And #2, their return policy is both online and behind their receipt. I was told my the manager on duty today May 18 at 5pm that all management to district made CLEAR they will not accept refunds with no receipt/ no exceptions. Hum? I asked if this is a franchise to make their own rules (at this point i am clearly upset since some hair drier CAN BE DEFECTIVE and most are not cheap.) And the manager on duty said, she is just taking care of her job. Which I totally sympathize but as a customer I AM TRUSTING their policy and they can conveniently change it. Long story- short, after waiting and refusing to move until I get this situation resolved, they called another manager from another store (the one that says she was going on vacation tomorrow) and she "authorized" the refund with a store credit JUST LIKE THE POLICY SAYS. But their pride was too big to tell me in my face: "We will do the exception ... just for you." I was not flattered. I just waste my time for something could've been done at the beginning. Store 552 W 29th Street in Miami

    Photos
    Sally Beauty - This store does not comply with their own return policy. They judge people appearance and they choose who to honor their policy.

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    This store does not comply with their own return policy. They judge people appearance and they choose who to honor their policy.

    SEPHORA - cosmetics - Updated September 2026

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