Management staff need RE-TRAINING about their corporate return policy. A few days ago I purchased a defective blow drier using my rewards card. When i attempt to return it, they shut me down with "cannot make refunds without a receipt". I calmly stated that #1, i dont need the cash but i need to return the defective item and get whatever refund method applies based on their policy. And #2, their return policy is both online and behind their receipt. I was told my the manager on duty today May 18 at 5pm that all management to district made CLEAR they will not accept refunds with no receipt/ no exceptions. Hum? I asked if this is a franchise to make their own rules (at this point i am clearly upset since some hair drier CAN BE DEFECTIVE and most are not cheap.) And the manager on duty said, she is just taking care of her job. Which I totally sympathize but as a customer I AM TRUSTING their policy and they can conveniently change it. Long story- short, after waiting and refusing to move until I get this situation resolved, they called another manager from another store (the one that says she was going on vacation tomorrow) and she "authorized" the refund with a store credit JUST LIKE THE POLICY SAYS. But their pride was too big to tell me in my face: "We will do the exception ... just for you." I was not flattered. I just waste my time for something could've been done at the beginning. Store 552 W 29th Street in Miami read more