Rude salesperson. Got racist vibe. Made a purchase online at Sephora on 11/6. By the 16th still had not received. Went into this Sephora in Kohls on 11/16 and purchased the product. Then got notice that product shipped and went back to return the product two days later. Unopened.
With the receipt. Salesperson questioned me extensively and was made to provide above explanation about the return -- twice. She then OPENED the product (a cleanser) in front of me to confirm that it was unopened before reluctantly processing my return. I have never had such a problem returning a product at a Sephora in my life and I've even seen people return products that were opened -- which mine was not, but simply we're not great for them. Did not appreciate the way that this sales person treated me. And I really feel that it was due to my race. Don't recommend going to this Kohl's Sephora. Drive to the actual Sephora store where the employees treat customers better. read more