I've been here a couple of times with friends and always leave with the biggest smile on my face…read more The owners are always so personable and make the whole experience worth while with the conversations you have with them, the steps they walk you through, and just the whole experience in general. For a beginner like me it really helped that they were patient with me since I was super slow with deciding which scents I loved lol! The process was easier than I thought and it was so fun through and through. Especially making your own labels for the candle! Somehow I was able to create the scents that have been in my head for the longest time and I couldn't be happier with how both turned out! I haven't been there in a bit but both of my candles have lasted pretty well, and smell amazing. I think the value of everything together down to the price point wasn't bad at all. 10/10 would always recommend this place to friends. (Nice rhyme there :'D)

Love this small business and the owner is so plenty to work with to create the perfect event. The…read moreservice was outstanding and willing to explain each step of the process. While creating your candle you have a huge selection of scents to choose from and the ability to make it your own. The value and experience is well worth the price. I'll definitely come back again. Reservations are recommended.

I went to get Anne Sloane Chalk Paint. The staff was very knowledgeable and helpful. The sale was…read morereally nice too!!!

Cute place! They offer DIY and craft classes!…read more They also have some nice and affordable items, which surprised me. I didn't expect to find many cute affordable stuff from a boutique. Service was friendly. I'll return for more Magnolia Home Soy Wax Candles. The scents are so delightful! And I'll also return to shop for more scarves and jewelry. In case you are looking for a gift, check this place out!

I had a really disappointing experience with Valarie at the Valencia Bath & Body Works location…read moretoday. I placed an online order for pickup and simply wanted to exchange one scent for another since the items were part of a buy one get one free promotion. Instead of handling it as a straightforward exchange, I was told everything had to be fully returned and refunded back to my account in a few days. After she rang everything up again, the total came to $75, which was confusing because I should not have had to repay for an even exchange. When I politely questioned it, I was met with attitude instead of help. I then asked to just return everything, and the interaction continued to feel uncomfortable and unnecessarily difficult. What upset me most was after the return was processed, I got back in line to repurchase my items and noticed Valarie pull another employee aside into the back for quite some time. The entire situation made me feel like I was being talked about or labeled as a difficult customer when all I was trying to do was exchange one scent. Customer service and attitude matter just as much as store policies, and unfortunately this experience completely ruined what should have been a simple shopping trip. I wanted to add the whole time she took the other employee in the back to gossip about me, there was a huge line of customers Pl ask for a secret shopping experience here to see how badly managed is running this store!

I had my first terrible experience at Bath & Body Works on April 19th, and it came down entirely to…read morehow I was treated by one employee, Kelsey. I'm getting married in Cabo San Lucas and have been buying hand sanitizers in bulk for welcome bags. On a previous visit, staff had no issue with us grabbing sealed sleeves from the drawers, so I did the same this time. On this visit, an employee came over to me and asked if I needed help finding a specific scent and politely let me know that going through the drawers wasn't allowed, which I completely understood (though it might help to have those drawers locked or clearly marked if that's the policy). The only reason I'm putting 2 stars is because of this employee, and I'm so sorry I didn't get your name, but shoutout to you! After this interaction, my friend told me the cashier, Kelsey, looked pissed, and was the one who called the employee over with her walkie-talkie, and was "mad-dogging" us throughout the whole interaction. I was like, "Whatever, I get it, they have rules, and the employee was super nice about it, so no biggie." What I didn't appreciate was Kelsey's attitude at checkout. From the moment I walked up, her tone was cold, condescending, and frankly unprofessional. This totally caught me off guard because I was being very nice and friendly and thought there was no issue. While ringing me up, she removed all of the sanitizers from their plastic sleeves. When I politely explained that I needed them kept in the packaging for travel, she sighed, argued that they "weren't supposed to be in plastic," and thankfully went to get another sleeve. While she was gone, she rolled her eyes and mocked me to a coworker behind my back, with my friend, who she thought was a regular customer, sitting in a front-row seat to witness the disrespect. That alone was unacceptable. She returned with a replacement sleeve (which she also managed to damage), continued speaking to me in a dismissive tone, and only then decided to make small talk about my wedding as if nothing had happened. I was calm and respectful the entire time, which makes this even more frustrating. If there are store policies, that's fine, but there is absolutely no excuse for treating a paying customer with that level of disrespect. This experience felt less like customer service and more like being talked down to and mocked for no reason. I've always enjoyed shopping at Bath & Body Works, but this bully behavior has left a negative impression.

I had such a wonderful experience at Bath & Body Works today. My vision is poor, and I was feeling…read morefrustrated because I didn't want to hold up the line while trying to log into my account. DeAndre immediately called for assistance, and she was incredibly patient, kind, and understanding. She took the time to help me log in without making me feel rushed or like I was inconveniencing anyone. She was so sweet and personable, and her kindness truly made my day. It's rare to find that level of genuine customer service anymore. Thank you, DeAndre, for your patience and compassion. I truly appreciate you!

Hurry up and get down to this location Ask for Angie !! She knows her store !! She answered all my…read morequestions and she knew exactly what scent I was looking for I was so thrilled ! Her personality is great !! She truly loves her job and it shows !! They always have amazing deals and the store is always decorated to season It makes you want to buy everything!! You can always find something for all your family !! My husband is even hooked !! Get down there make your home smell beautiful and look amazing You won't be disappointed!! Get the app and you will get rewarded for buying your favorite items !! Candles are wonderful!! Have fun !!

Went here a few years ago with a friend, then stopped by again with a group of friends a few months…read moreago. The owner was super nice and told us about all the products and who made them. We bought little crochet squids and I still have mine from a few years ago. I even made a painting of the squid because it's so cute and I love it so much. I recommend this business a lot! It's like Etsy but in person.

I love shopping in the beautiful shop. The artists are very talented and know what they are doing…read more The shop owner is very warm welcoming her smile brighten up my day as I continue shopping! Thank you Ms Felicia and I will be back and tell all my friends about you shop.

This such a cute store, always find the gift that I am looking for. Owner and staff are super sweet…read moreand chatty. A much needed boutique shop for our neighborhood!

What a great boutique in Old Town Newhall. We were greeted on our first visit and received a…read morewelcome back on our second visit in the same day. This store is curated so well with so many different items. Women's clothes, accessories, cute purses, unique gifts such as tarot cards, specialty cookbooks, stationary, candles, jewelry, decor and more. Located on Main Street off of the courtyard near the Laemmle Theater and The Loaf. Free parking in the adjacent Public parking structure. Stop by soon and you are sure to find a great unique Christmas gift or self-care purchase!!

Sooo much to choose from! I enjoy this location. There was quite a line this time, but staff was…read moregreat and selection was great!

I haven't been into this location in awhile, met one of my friends here to grab some drinks at the…read morecafe and yap, while shopping around for a new book! Lots of options to choose from in the store, as well as some music albums and goodies. We stopped in the Starbucks cafe inside to grab a drink. They don't take the Starbucks gift cards here so it's cash or credit only, figured I'd ask though. I grabbed a chai with almond milk, tasted like more milk than my actual tea tho so wasn't too impressed. **UPDATE: I decided to come back in and try this cafe again, all for that $5 book with a drink purchase. It's called "pumpkin spice and everything nice" by Katie Cicatelli-Kuc. It looks like a cute fall read and to keep in the spirit I grabbed one of the fall drinks a pumpkin chai with almond milk and the pumpkin cold foam on top (btw it's dairy). This time my drink actually tasted like tea and not straight milk like last time. Maybe it was an off morning the time before. Barista's are always friendly and helpful, service is great and drinks come out fast.