Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

BUYER BE AWARE OF THIS PLACE!!These people are a bunch of scam artists! The salesperson told us we…read morewere getting a free upgrade on the new iPhone 13 and ended up doing a "bait and switch" on us... gave us the iPhone 14 with extra fees and monthly charges. When we realized this and confronted the manager Basit and Tabitha from the resolution center, they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that I had a screenshot from their own computer showing the promotion but they would not honor the free upgrade. I had to call the "higher ups" at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.

Absolutely fabulous job from Ricardo, patient with my dad in his 70's getting a new phone. Thank…read moreyou so much for your kindness towards him, and willingness to help me facilitate everything, help him communicate his needs, and keep me in the loop. Unbelievably patient and professional interaction. We t-mobile and have been loyal customers since sprint days. T-mobile is very lucky to have Ricardo.

Luring their customers into buying equipment they don't need with a false promise of saving taxes…read moreon my plan. I walked into this store on Sep 30 simply to ask whether I am eligible for the Netflix feature they just released. I didn't want anything else, didn't ask for anything else. Clarissa was very nice, checked my account and said that of course, I am in for Netflix but also there is a promo for me if I buy the Beats Headphones then Ill save taxes on my current plan. Say what?! It took me 30 minutes to wrap my head around it. I asked her 5 times whether Im keeping my plan AND saving taxes on it AND getting the headphones. I called my boyfriend and she explained it to him. Her colleague was there saying the same. Finally I believed her and signed the papers for the headphones. Lo and behold, my plan was changes after that and I was paying additional $20 for my third line. Ok, again something to deal with at Tmobile. Called the store, Clarissa is on vacation. Called again, Clarissa is off today. Called again, Alex asked what he can do for me, I explained the situation and his response was, "Oh, this is a common mistake. You have to call customer service." Wait. A COMMON MISTAKE? Shouldn't a mistake happen once and then never again?! I called Tmobile 4 times since then. Hours on the phone. I have all the names of the people that I spoke with, who promised to help me and to call me back. Not once. Finally yesterday, I got to a person who after an hour managed to get me back on my old plan (thank you) but not him NOR HIS MANAGER were able to do anything about the headphones!! I paid $320 for something that I didn't need in the first place plus spent hours on the phone with customers service (soo sick and tired of that) and they can't do anything!! They can't take them back because of the expiration of the 14 days period. (how would I know that they would change my plan before they did?!) Infuriating. It really is. Why isn't Clarissa paying for her common mistake? Why do I have to pay for it?! Typical Tmobile. Im looking for another carrier for my three lines.

Daniela is great. Explained what my issue was, with. good attitude and didn't make me wait a long…read moretime. Really appreciate it

came in made me wait 30 minutes for a security question for my phone and the store was about to…read moreclose so I leave without any help

We have had the original phones at my office since 2001. The system was old and antiquated. We…read moredidn't have individual voice mails. We couldn't text from them. We were so afraid to change, due to down time and complications and feeling overwhelmed with new technology. This was the BEST change we could have made! The transition was seamless! The phones are amazing! The things we can do that we couldn't do before are countless! The sound quality is great and we can work everything from our cell phones as well! James at Input Output helped every step of the way. He was extremely hands on before, during and after. He is always available for support. I did a lot of research before I switched and I am so glad I waited to do it with the right company!! Highly recommend!

Great technology, great company - their pricing is very competitive. Highly recommend if you are…read morelooking for a phone provider with personal service.

Good honest professional technicians with reasonable prices. They also respond on a timely basis.read more

This was one of the best service providers I've used. I called them because we got a new computer…read moreand I wanted to transfer the files from the old computers on to one another. They came the same day, almost within an hour. They even sat down to pet my dog in between the transfers! I would highly recommend these guys to anyone who is looking for tech help.