Today was like a weird wax nightmare. I used to go here when they first opened and it was good. I…read morewent in for bikini and legs today using my free Behandlung from my bonus card (11th time free). I made an appointment with the woman who used to wax my bf but a different woman was there. Before she began, her daughter was brought in to the front of the shop. She is around 4 or 5 I guess. The cosmetician was gone for quite a while with her then did the front of my legs. Not my ankles or feet. Then she wanted to do the bikini and went out for another while to her daughter. I think she didn't understand what I wanted because she took off the whole top corner of my bikini triangle. She kept saying ja ja but she didn't hear me say what I wanted. The bit she took off hurt a lot, not from the sugar but because she pressed it on so hard. Then her daughter started trying the door (my legs up and open on the table)! She went to the door to talk to her and I stood up and put my skirt back on and asked her to just finish the back of my legs. While she did this her daughter tried the door handle and demanded to be let in the entire time. When she was done she slathered my legs in a thick layer of baby oil which I wiped off with a towel when she left. Me and my hairy ankles and feet and my strange-looking bush will find another place because I am never going back there again ever.

From the owner: Außen schön, innen glücklich - unser Motto und ein Lebensgefühl, das sich jeder wünscht…read more Senzera bietet Dir seit 2005 das perfekte Beautyerlebnis. In über 50 Studios empfangen wir Dich mit Leidenschaft für Deine Schönheit und verwöhnen Dich als Dein Rundum-Beautypartner von Kopf bis Fuß. Neben der professionellen Haarentfernung mit Waxing und Sugaring bieten wir Dir Maniküre, Pediküre, wohltuende Gesichtsbehandlung und vieles mehr, um Deinen Bedürfnissen der Körperpflege gerecht zu werden. Zudem bietet Senzera an mehreren Standorten die dauerhafte Haarentfernung mit moderner SHR und Hyperpulse Technologie an. Schenke Dir selbst mehr Wohlbefinden und Zeit und vereinbare noch heute einen Termin in unserem Studio in Hamburg-Eppendorf. Unsere Kosmetikerinnen freuen sich auf Dich!

Yay! So happy I finally found my go to place in hamburg to get waxed…read more I just moved here from the states about a month ago so I'm super stoked about finally discovering this place. I've tried a few others but they all weren't too hot. I was a little hesitant about trying honey garden out after reading a previous review. I don't know what that person was thinking but I have nothing but good things to say about honey garden. The receptionist was super friendly and so was the girl waxing my eyebrows(Fransiska). She also did a great job at it too. Plus the interior of the place itself is modern and cozy. I loved it!! Thanks for the great job guys! Maybe next time I'll gather the courage to try a Brazilian.

Honey Garden is my preferred waxing studio in Hamburg. The sugar waxing is really less painful than…read morenormal wax and with the bikini zone this is for me soooo important. I have been using this studio for over 3 years now and am still very happy with service and price plus the fact that they always accommodate me with an appointment albeit sometimes on very short notice. They know me and greet me always by name and this is also very good customer relationship. The receptionist gentleman is great and so professional.

I booked my appointment online for bikini, upper legs and butt and specifically requested sugaring…read more My appointment started late, the woman told me she did not have time to do everything I wanted ( even though that was the appointment I made ) and used regular hot wax instead of the sugar paste. The same parts of my legs and butt were waxed multiple times. Because my skin is super sensitive, I am now covered in red bumps. My bikini is not well done and I will have to go back and shave it. Absolutely 100% disappointed with the service provided here.

From the owner: Gegründet in Hamburgread more

It's cheap and allows walk-ins. That's about all I can say for this place…read more (NOTE: I did an Augenbrauenmodellage, so I have no comment about any leg, bikini, etc waxing they offer. For all I know they have the best landing strip creators in the business.) One of my eyebrows is now farther from my nose than the other. Waiting for that to grow back is going to be fun. }: ( My waxer was very nice, but nice won't fix my brow. The cubicles are very small, very bright, a bit drafty, and generally unappealing. I was very clear about what I wanted, and brought a picture to be sure; what I got was a lot of tweezing - hello, I can tweeze my own brows at home, what I wanted was a shape and wax - and a result of uneven brows with almost no change to their original shape. It's a nice shape, sure, but I didn't get what I explicitly asked for. Also, the waxer didn't use any of even the most basic tricks (a little baby powder before the wax goes on, for example, or a cold pack or ice after the waxing) to reduce my skin's redness, so I had to put half an inch of makeup on just to look like I hadn't been dragged along a carpet on my face. In conclusion: go elsewhere if you can afford to. Or just do your eyebrows at home, which is probably what I'm going to stick with from now on. **Edited 28.10.13, to respond to owner's comment: Yes, brows are difficult... that's why I went to a professional instead of trying to shape mine at home. It wasn't malice or neglect; as I said, the waxer was nice - just, apparently, unsuccessful. And my criticisms of not getting what I asked for plus how abused my skin looked afterwards remain. I took a quick look in the mirror on my way out but wasn't made aware of the unevenness until I got home and my boyfriend, of all people (since when do straight dudes notice brow shape?!) pointed out that they were slightly off. And not getting it right the first time isn't the best argument for me to go back and hope it's good the second time. I appreciate your response, especially how polite it was, but I have to stand by my review as a reflection of my experience.

I am a regular customer of Honey Garden and usually go to the Hoheluft location (I try to book with…read moreMai), but have been to Gänsemarkt a couple of times as well, since it allows walk-ins. The "gentleman' at the reception desk, who is supposedly the location manager, was there as I went in to quickly reschedule an appointment (at Hoheluft). I really don't understand how someone so rude and unfriendly can have a job at such a position (reception!?). And no, it was not a one-time only thing, unfortunately had to deal with him several times now, but today I just had enough. I walked away from there. As for treatments here, I'd had done waxing here before and it is ok, not always of the best quality (sometime an area seems to be overseen or hairs are broken instead of completely pulled out). But each time I had been here, I had seen different faces (unlike at Hoheluft) . Once a lady that treated me, actually told me that the atmosphere in this salon was horrible under employees, so no one stayed there for long. As I have read the other reviews as well, I would highly recommend training your staff (especially in this location) on customer service as some others have mentioned as well. Übrigens haben wir Deutsch gesprochen, also hier geht es nicht um eine Sprachbarriere ;)

From the owner: Außen schön, innen glücklich - unser Motto und ein Lebensgefühl, das sich jeder wünscht…read more Senzera bietet Dir seit 2005 das perfekte Beautyerlebnis. In über 50 Studios empfangen wir Dich mit Leidenschaft für Deine Schönheit und verwöhnen Dich als Dein Rundum-Beautypartner von Kopf bis Fuß. Neben der professionellen Haarentfernung mit Waxing und Sugaring bieten wir Dir Maniküre, Pediküre, wohltuende Gesichtsbehandlung und vieles mehr, um Deinen Bedürfnissen der Körperpflege gerecht zu werden. Zudem bietet Senzera an mehreren Standorten die dauerhafte Haarentfernung mit moderner SHR und Hyperpulse Technologie an. Schenke Dir selbst mehr Wohlbefinden und Zeit und vereinbare noch heute einen Termin in unserem Studio in Hamburg-Rotherbaum. Unsere Kosmetikerinnen freuen sich auf Dich!

I had a great experience getting eye lash extensions. The spa is very clean and comfortable and my…read morelashes look great.

Never again. Unprofessional sugaring, 60% of the hair is half-broken (legs). They use a blend from…read moresugar and wax, that stays afterwards and is difficult to clean. I made also bikini zone and I see that hair is left on a side, really long and I just removed it with tweezers at home. The sugar (or correct to say "this mix") adhered to bikini hair and it was really painful to remove it at home. Normally I expect a disinfection before sugaring, but the lady just used powder and that's it. People were friendly.

This is not my first time getting a Brazilian wax. I'm use to the pain but this lady here had no…read moreregard. She was yanking repeatedly. Wasn't taking her time at all I was crying, drenched in sweat because that's how much pain I was in. I've been getting waxed for over a Year now and this was definitely the worse session I've ever had. I just moved from the states so I was looking for a place to go, this clearly is not the place for me to be. Then she ask me was it my first time . I should've asked her was it her first time !

This was the second time I had a manicure done by a Senzera's professional. Nevertheless, the…read moreresult was disappointingly similar. This time I needed the long lasting polish to be removed, but I didn't know that an additional appointment was needed, although I indicated this requirement in the comments field of the online appointment reservation. Luckily, the professional accepted to perform the polish removal and the manicure. However, she didn't finish my nails properly, leaving the surface with some rest of long lasting polish, which of course I had to remove on my own. The cuticles were also not removed properly, as after just two days, they look unsightly. I have given one more star only because the place looks really nice and clean.