Repeat customer. After getting our deck repair and shed roof replaced we asked them back to do a…read morevery long needed garage entry door replacement. They did a beautiful job. We were never able to Totally lock our garage before as it was an old wooden door with a huge hole in the middle covered be plywood. The sill was rotten. Now everything is brand new and we now have a lock on the door. As before they finished the job in a timely manner, cleaned up after themselves, very easy to do business with.

Jacob did a great job with the lawn for a couple months and helped with a few other things with…read morevaried success. He helped dethatch and seed the lawn. That went well. He also demoed a plaster kitchen ceiling which went well. Lastly, he helped install a sink that didn't go so well, but that's because it wasn't the right kind of sink (my fault, I purchased the sink). In late July, though, he stopped showing up to take care of the lawn. We had a few back and forth conversations saying he would be there in the next few days, but that time never came.

Great people at New England Fence!!! They take the time to…read moreexplain things to you. They come out for estimates in a timely manner, and their prices are great. And their work is impeccable.

Terrible. I had called them months ago and they never responded. This time a man came and measured…read morethe area but never provided a quote that he said would come in on day. And that was weeks ago.

The team did a wonderful job removing a dying tree and then planting a new tree I had purchased…read more The owner gave me a quote the same day I called him, and the crew completed the job 2 days later. They were polite and hard working and cleaned the site before leaving. Quality is in their name and they live up to it.

I just had my fence put up and I just can't thank them enough all of them were very nice and they…read moredid a great job and I thank you thank you thank you and this is Barbara.

I watched my neighbor two years ago replace her old existing fence and once completed I asked who…read moreshe used and she told me GMH. I got in touch with someone this year about a quote to replace mine, soon enough Cam came and did the measurements and sent me a quote. While here he also quoted my neighbor as he too was ready to replace his. I was able to knock down the price by paying it all in cash which was helpful. Soon enough, the guys were here tearing down the old, hauling the debris away and installed a beautiful new wooden fence. Don't mind my "No Mow May" yard Very pleased overall with the service, quality of what I paid for, and the communication.

I was really excited to work with GMH Fence Company on an aluminum fence project for my home in…read moreEast Longmeadow. Unfortunately, my experience fell far short of what I expected from a professional company. From the start, my interactions with their Sales/Quote representative, Glenn, were frustrating and unprofessional. He struggled to hold a clear conversation about product specifications and talked over me when I tried to ask questions. When I held him accountable to the original options he had presented, he even suggested I should just go with another fence company. On two separate occasions, Glenn promised to deliver a detailed quote within 24 hours. Both times, GMH didn't deliver. They did provide an excuse by saying they were waiting on me to provide quote options for vinyl but that is not true. Glenn stated "I just bought a trailer of aluminum and had to see what the freight was" before the quote and now I understand they were trying to push me a different product than originally provided. Over all I waited over a week to receive anything. When I finally got the quote and began asking detailed questions about the aluminum fence I wanted to order, the experience went downhill quickly. Glenn seemed unable or unwilling to answer my legitimate questions and started pushing a completely different product than what was originally discussed. After reaching out to GMH with my feedback, the company showed little concern. Instead of addressing the issues, they sent me a revised quote that was nearly double the original price, claiming the fence option I wanted had been discontinued. This was a clear case of over-promising and under-delivering. Before doing business with GMH, I strongly recommend that future customers: * Carefully validate the exact product specifications and options immediately available * Ensure everything discussed (including brochure details option) is clearly listed on the written quote * Get all promises in writing I truly wanted to work with GMH and had high hopes based on their initial presentation, but the entire process--from quoting to follow-up--was filled with unnecessary frustration and inconsistency. I hope this review helps my neighbors in East Longmeadow avoid a similar experience.

The fence itself is great, but the communication from this company is poor. It was easy to make an…read moreappointment to have someone come out to give us a quite and collect a deposit, but we had to wait months for the install to happen and when it did, we never got a call to schedule the install, their team just showed up at the house. When I called and expressed my frustration that we would have appreciated a heads up they said "that's just how we do things". After the job was completed we didn't get a call to follow up to make sure everything was as discussed, and we had to wait for our invoice to arrive by mail to pay it. This company needs to improve their customer service so clients don't feel left in the dark.

We are VERY happy with our fence. It highlights our house greatly and provides us with the privacy…read morewe were looking for, and safety for our dogs. We did have to wait 4 months to get it installed. We got our estimate and put our deposit down in early June and fence started going in the 3rd week of October. They did, however, tell us up front that this has been the busiest they've ever been in 20 years and that they are often waiting on their fence suppler, and that they have multiple crews all over western MA working. Everyone seems to be making home renovations during COVID-19. Their customer service was good. They answered all our questions any time I called or stopped by. Though they were a week off on their start date and I had to follow up to see where they were. The crew was great. They went above and beyond. They couldn't have picked a worse week to install fence, cold rain and winds, and snow before Halloween. Despite all that they did a great job. We did pay BIG BUCKS for this fence but we got what we payed for. Materials are high quality. Gates are all solid work fine. Definitely recommend.

Amazing attention to the little details! We are so happy with our painting completed inside our…read morehome. Highly recommended!

From the owner: Our customers love our attention to every detail from our prompt estimates to printed quotes before…read moreleaving the estimate, to our exclusive satisfaction guarantees and to our work guarantees. We are 5th generation family owned and operated painting experts!