I went to Dr. Banville due to a severe hip challenge. She assessed the problem, and we worked…read moretogether on a solution. She listened and gave recommendations that helped me correct my compensating habits, and she adjusted the structural issues. If you're looking for a medical professional who provides outstanding care, understands your specific body, and knows how to work with it, I'd highly recommend Dr.Banville! I'm so thrilled she works in Williamsburg. She offers Functional Medicine care as well. What an asset to the community! Give her a call, you will be glad you did!

I was a patient until she dismissed me because she was concerned about what my neurologist said…read moreabout her treatment of me. At my last session with her. She spent 26 minutes complaining about how sad she was about the neurologist comments about her. I sat there in severe muscle spasms, asking her to help me. At 10:56 she put me on her table. At 11:04 her 11am new patient opened the door. I was dressed and out the door by 11:07. I questioned her charges. $62 for less than 10 minutes of treatment? You have to give your credit card before the appointment. If I had to pay at the time of services rendered. I would have questioned the fee. I went to her office to question the fee. She would not show up. She would not respond to me via email text or phone. She did however send the police to ask me to leave. That is when I drove to the courthouse to take Heather Banville to court for services not rendered. I also filed a complaint with the Virginia Department Of Health. I have hEDS. I have been dealing with professionals weekly and sometimes daily since 2021. I have left practitioners. But I have never been compelled to file a complaint and take a doctor to court. I questioned even doing this. It is all I can do to function in a day. I had to pay $60 to request my $62 back because Dr. Banville will not respond to me. The decent thing would have been to call a person back. I would personally find someone else. If you can't be fixed with her four visit protocol she's not the one for you.

The administration are a bunch of Highway robbers I was a…read morepatient at this therapy center, before they pulled a quick one on me. I called them this one time when I could not make it to an appointment, and they said it was all good and they would be more than happy to reschedule me, but they failed to remind me that there would be a fine. They sent me a "no-show" fine for $150 for 3 missed appointments. A heads up would've been nice. They never make reminder calls or confirmation calls at all, or even give out hard copies of appointment schedule because it is against their policy. When I try to contest the no-show fee, the rude manager pointed out that it was my fault and it is not difficult to remember two days out of a week for therapy. I don't think anyone can remember the forever revolving appointment time and days that keep changing every week without a hard copy or a reminder.

Love this place! I didn't get to choose where to go due to my insurance, but the staff is so…read morefriendly and they are always on time! I have a really annoying schedule and they are really accommodating, And I'm feeling better after only 2 visits!

My son broke his arm in September 2024, and we took him to Wardell Orthopaedics for treatment…read more While the medical care itself was adequate, the billing experience has been frustrating and deeply disappointing. At the front desk, I explained that I wanted to pay in cash and was told the visit would not exceed $250. I paid that amount in full on the spot. Shortly after, I realized I had my insurance card with me and asked if the payment could be reverted so insurance could be used instead. The receptionist assured me that it wouldn't be a problem and processed it accordingly. Fast forward about a month, and I receive a bill in the mailed more than $1,100.00--a shocking amount that's over four times what I was initially quoted. Had I known this would be the outcome, I never would have authorized the insurance switch. The original agreement was a $250 cash payment, which I honored in good faith. This situation feels deceptive. There was no clear explanation of how using insurance could lead to such an inflated charge. It seems that once insurance was involved, the pricing structure changed entirely without my consent or proper disclosure. Patients and parents deserve transparency--especially when dealing with medical emergencies involving children. I strongly urge Wardell Orthopaedics to review their communication and billing policies. This experience has made me question whether I can trust this practice with my family's care in the future.

After being rear-ended on Memorial Day (while on the way to Duck Donuts, might I add), I was told…read moreto come to Harbour Rehab to fulfill my PT requirements. To be honest, I was not even a bit excited to begin going to PT. They have a 6,000 square foot facility INSIDE of the Bon Secours' Harbourview Medical Center. At first, it can be a bit difficult to find. If you park in the main medical parking lot, then head into the main entrance you will see the Wardell Ortho/Harbour Rehab entrance near the sandwich stand. The facility is quite nice, large windows surround the rehabilitating floor overlooking a small lake. They, also, have a television in the waiting area and free WiFi for patients. I've been seeing a Physical Therapist named Ed and a Physical Therapy Tech named Karen. Both of them are absolutely phenomenal to work with, I highly suggest asking for the both of them since they seem to have an abundance of experience/expertise. I have heard nothing but good things from fellow patients and friends of mine about their positive experiences. They have won "Best of the Best" so many times in HR that they have to find creative places to put them!

Fixed my hip sciatica pain completely. If it ever comes back I will not hesitate to have Dr. Brill…read moretreat me again. Staff was always nice and engaging. Couldn't ask for a better Dr or staff to take care of me. Much recommended.

After months of dealing with pain and getting nowhere with physical therapy, I finally found real…read morerelief at Dr. Brill's office. He's been the best thing for my arm, neck, and back pain. I felt a difference almost immediately. The entire team is incredibly kind and welcoming--they helped ease all my nerves and made me feel completely comfortable from day one. I can't recommend them enough!