I have used this shop for years and been happy. However, I bought a necklace before Christmas and realised when I put it on that it had a very bad smell (the fabric cord) as if it had been stored somewhere for years. I went into the shop (Brighton) las week to try to exchange it as the smell was overpowering. The girl working by herself was unpleasant and didn't even want to engage with me when I explained the situation! She was rude (I came in with someone who couldn't believe her attitude). She kept on saying that all the jewellery is checked thoroughly (!!!) and was very much on the defence and would not even look at the necklace or smell it. She said they don't do returns if not a manufacturing fault and was blaming me! Appalling customer service and she shouldn't be serving customers with this sort of attitude. I was very surprised that a small business would behave like this, and for the sake of an inexpensive necklace the least they could have done is take it back! I will no longer be shopping here and neither will my friends - there are plenty of other jewellery shops around - I have recommended so many friends and family to this shop too over the years. Very disappointing experience! read more