1. SeniorHealthPro

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Houston, TX

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SeniorHealthPro

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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3 years ago

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Allstate Insurance: Shari Neubauer

Allstate Insurance: Shari Neubauer

(3 reviews)

We've been with Shari's office for a year and a half, and they have provided superb service during…read morethis time. Anytime I have to leave a message the staff is prompt to return my call and address all my questions. I usually speak to Alejandra and Marely, and they are very knowledgeable about their homeowner and auto policies. The rates are reasonable as well. They treat you like family, and I highly recommend their services!!

I enjoy my agent and their response to my needs BUT when my car was total this summer the TOTAL…read moreLOSS department and the corporate Allstate that one has to deal with ABSOLUTELY SUCKS. They do NOT communicate with you at all. They d not inform you at all of how anything works. They contradict everything they say. They promise to indicate everything they communicate on the file in the computer system and then follow up with you and NO they don't do anything. When you call they have no earthly idea what you are talking about and they don't know who your talking about when you give them a name. It is absolutely disgusting how they make you feel. It is horrible how they cross communicate information with you and talk down to you!!! This company is why your agent loses the our business. I see exactly why Geico and Loya insurance companies have success!! Because Allstate gives customers who are in desperate need of their reimbursement the dang runaround with contradictory statements. Meanwhile my wonderful agent and their staff are left feeling overwhelmed!!! I really truly appreciate EVERYTHING my agent and especially her assistant Marely have ever done !! They are phenomenal and if they ever sold anything else I would be their first buyer. But TOTAL LOSS department staff absolutely needs service philosophy training or customer retention training because they are failing extremely short of their mission!!! I truly feel that if they drop or don't cover us it will be retaliation!!! Wait and see ...

SeniorHealthPro - healthinsurance - Updated October 2026

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