Caregivers and healthcare professional stay away from this place. Not only are they incompetent but they are unethical. I was hired by senior bridge (Fairfield, CT) as a per diem LPN, summer of 2019, after a coworker gave me a recommendation. I initially spoke with Alex and was invited to come into the office for orientation and to complete new hire paperwork. Red flag number 1 occurred the day of orientation where I was told there were no staff in the office that could orient us but nevertheless we were instructed to complete the paperwork and answer a few questions at the ends of the packets provided. Keep in mind, all of this took less than an hour whereas, most agency's orientation is 4-6 hours long. Once that was completed, I was given my first assignment fairly quickly. Being that I have been a nurse for over five years, the lack of training was not a deal breaker as I was confident with my skills set and assured myself that whatever assignments required skill that I was unfamiliar, I would pass up. Red flag number 2: The RN coordinator on the assignment did not carry out the family's request regarding changing the frequency of a medication which led to the patient experiencing prolonged and unnecessary discomfort. I was later contacted late that night by the agency asking what occurred but as it turned out communication was not their strong suit. As a homecare agency nurse caring for a hospice patient, if there are any uncontrolled pain or discomfort it is the nurse's job to contact the RN and have them request a new intervention from the doctor with the goal of effectively decreasing the patient's discomfort. They advised me to record exactly what I did that day for my own record as the family was not happy. This indicated to me that the caregiver may have threaten legal actions. After that assignment I was very weary of seeking further employment through senior bridge and did not contact them for any other cases. Red flag number 3: Months after the first assignment, I was contacted by Sierra, the new coordinator and wanted to know whether I was available to work a specific homecare case. I advised her that my other employer just assigned me to the same case that she was trying to fill. She then told me she would let my employer know that they had filled the assignment but I would go to see the patient as senior bridge staff. I agreed to give them another shot and thought maybe I read into the first incident too deeply. I went out to the patient's home to find another Senior bridge nurse present; apparently, they double booked us. I tried to reach the office and was on hold for 10 mins before attempting to call both sierra and alex and could not reach either party. I later left at the advice of the RN who so happened to stop in to meet with the patient. After multiple attempts alex answered her phone and advised me that I was no longer active in their system and that I would not be reimbursed for my commute or time. She said I needed to be re-hired and even then, I would only be compensated for one hour though the commute took two. Keep in mind had they booked me through my other agency who they had asked to fill this opening, my agency would have paid me four hours for having showed up to a assignment that was double booked and cancelled the day off. I asked her why would the scheduler contact me if I was deactivated? If I am not in the system at all why was I contacted? How then would they have gotten my phone number to call? If it was an error on their end why then would I not be compensated? Would I have been compensated had there not been another nurse present and I had stayed? Based on past interactions, my gut is telling me no. I believe they would have collected the payment from the caregivers and then not pay me at all using my deactivated status as an excuse. According to Alex, they are "no longer cutting corners" and I would need to provide documentation of licensure, certification etc. all of which I did provide when I was first hired (all of which are still current) and complete 6 hours of orientation so that I can be compensated for one hour of my two commute time. In conclusion, the lack of communication in conjunction with their incompetence and unethical practices have been eye opening and definitely a learning experience for me. There is no way I could ever recommend this agency to anyone (patient or otherwise) and I am an advocate for homecare. I believe individuals who are able to receive care at home, should be able to stay in the comfort of their home. This agency is a business who clearly does not care about the patients nor its employees, who, if it weren't for them would not be able to keep its doors open. read more

We used Senior Bridge for one year and I cannot recommend their services to anyone. 1.) Our nurse care manager was excellent at certain skill sets - she knew medications inside and out. She was often on top of her game in communicating with doctors. But, it was like night and day with her. Sometimes when I talked to her she simply did not make sense. Other family members of mine experienced this as well and we just started joking that she was off her meds that day. Literally, her sentences didn't make sense. 2.) We only used one of their caregivers once and he was AWFUL. We had to send him home after a few hours. He did not understand how to communicate with elders. He talked loudly to our family member with Alzheimer's as though he was hard of hearing; he has perfect hearing, he just has cognitive deficits. He also talked to him like he was a baby. It was really insulting for my family member to be spoken to this way by a 25-year old. When we complained, they never tried to find us another caregiver - instead our Senior Bridge care manager recommended we try to find caregivers through another company. Very frustrating since managing our caregivers was one of her jobs. 3.) One of my biggest pet peeves as a consumer is getting "customer service speak". We used a Senior Bridge care manager for a year. Whenever their were problems I would get a canned response: "You are a valued customer and our goal is to please you." I'd rather just have them talk about the problem and work with me to find a solution. 4.) The final straw that lead us to stop using them was when we requested copies of their clinical notes they were keeping on my family member. They were full of huge errors, reporting medical conditions that he did not have and omitting ones that he does have. They had incorrect emergency contact information down. God forbid my loved one was ever taken to the ER by the care manager or by one of their CNAs, they would not have been able to contact us, nor would they have been able to give the hospital a correct medical history. They have a very large corporate vibe, charge an arm and a leg, and don't have their act together. read more

Horrible experience. I called them to arrange for someone to stay with me for a short time after hip replacement surgery. Immediately they bombarded me with administrative personnel including a market person coming to my house, a nurse coming to my house, dozens of phone calls. When I arrived home, my experience with Senior Bridge was a nightmare! It involved two caretakers and one supervisor showing up in my first two hours home. I wound up in an argument with a staff person on their phone line the hour I got home from surgery. It turns out there was "confusion" about my billing situation and they wanted to charge me by the hour vs by the day- (that would have been $600.00/day!!). There is a day rate of around $225.00 that I anticipated). The phone conversation in my first 2 hours home from intense was horrible and insulting with the woman from Senior Bridge repeatedly asking me "WHY" I was in pain. "I had hip replacement surgery", I replied. "I know" she answered, "But WHY are you in pain". Luckily I had someone else with me who took the phone and argued with her. I had to send home all the caretakers (two) who showed up and enlist a friend to come stay with me that first night. When I talked to Senior Bridge on the phone, they listened and seemed responsive. Still, they charged me $300.00 even though I never received any of the services I needed. They said the money was for the nurse who did the assessment. I never asked for a nurse to do an assessment, I explained. Since I received no service from them, and they made my homecoming a nightmare, I did not think they should charge me anything. Sheila told me they would refund my $300.00. They never did. read more

My experience was with Humana/Senior Bridge in Texas. During the maybe 2 years my poor late mother paid employees of this company to stay in her house, countless family valuables and antiques disappeared, at least one boyfriend came to spend at least one night, a baby was brought over I think more than once, "workers" abandoned my mother for extended periods of time and she was left at the door to scream for help saying she had been locked inside her own house and her cat died, probably as the result of an insect bomb being set off inside the house. I had to fight repeatedly with Senior Bridge about the number of hours they would spend there each day and, after one representative (we kept experiencing a change in who we had to deal with) promised to do something about this, I was finally told by someone high in management that they were going to drop us as customers because we would not agree to 24/7 unwanted presence in the house. My family can never be reimbursed for what was taken from the house or the way my late mother was treated and, while I should be spending my time doing other things right now, I wanted to make sure that I got around to sharing my experience and warning others about this organization. read more

Horrible. If I could give less than one star I would. Only one of six caregivers seemed to have more than an elementary education. Very little warmth, or caring behavior for my 83 year old father who just came home from the hospital in Brooklyn. One overnight caregiver slept during her shift--she even asked for a blanket. Everything had to be re-explained to each caregiver every 12 hours and no one seemed to have ANY initiative to do anything or ask to do something if it wasn't suggested. The schedule they are supposed to follow was lost for the first couple of days, and when I saw it, I could not read the tiny mouse print on a sheet of paper that looks like it had been copied thousands of times starting in the 70's! I was billed more than the cost for 24hrs. I told them that their paperwork was incorrect because the they had a caregiver listed twice in one day who was only there for one shift. I spoke to a Abby, one of the Brooklyn managers about the poor care and lack of knowledge of the caregivers and she acted like she cared and said she was going to talk to them, investigate and call back the next day--weeks later and she still has not called. I could go on, but what's the point? They do not care. They charge $28/hr for what was barely worth minimum wage. read more