My mom has been a resident here for 3 1/2 years. The staff…read morehere truly care for the residents and their well-being. They go over and above to meet your expectations and address your every concern

Beautiful community with great common rooms for lots of stuff to do for seniors. Great staff and…read morecaring individuals that treat the residents like they're own loved ones. They have all the services that a senior could need now and in their future. Only need to move once I make this home! I would definitely recommend it!

this place feels like a home. clean. the people who work there are like family. they truly care…read moreabout the people who reside here. I enjoy coming to see my loved one here. I see him every other day. never have to worry about him because I know he's well cared for.

A home-like environment for your family member. Caregivers will open their arms and hearts to you…read morefrom day 1! Great staff to resident ratio!

Excellent care for my mom that is in their memory care section of the complex. Very good staff and…read morethat they let you k in of any issues and have very good programs during the day.

I couldn't have been happier with this Assisted Living Community! My mom was there for nine months…read moreuntil she went to heaven in June(24). The entire staff was so sweet and caring for our whole family, esp mom! The food was nutritious as well as delicious thanks to their Chef/s Michael and Ken! The activities were filled with Art projects and Music! We would arrive at different times and found mom cared for! The staff was caring and understanding for our whole family, especially my mom Rose! Many many Thanks to the entire sweet staff! We won't be strangers for your many special events!

From the owner: COMING 2022 - Watching a loved one age is difficult. As they need more and more assistance…read morecompleting daily tasks or getting necessary medical care, you may wish that you could always be there to help them. You can have peace of mind that your senior is safe and happy when they move into Orion Oaks Assisted Living & Memory Care in Lake Orion, MI. Our medical-focused facility is designed to provide support and care without taking away residents' independence. We even offer Alzheimer's and dementia care.

We've had such a wonderful experience with Grace Senior Living. The facility is beautiful, always…read moreclean, and has such a warm, welcoming feel the moment you walk in. What really stands out are the activities--there's always something going on, and it's clear they put real thought into keeping residents engaged, active, and social. My mom genuinely looked forward to participating and always had something fun to talk about afterward. Most of all, the staff is incredible. Every single person we interacted with was kind, patient, and truly caring. You can tell they don't just "do a job"--they really care about the residents and treat them like family. My elderly mother was very happy during her time there, and as a family, we felt so supported and at ease knowing she was in such good hands. I'm very grateful for all the amazing people at Grace Senior Living and everything they do every day.

My dad was in Grace Rochester for almost a year. He was so loved and cared for. The caregivers…read morewere so attentive to him and anticipated his needs by getting to know his habits, likes and dislikes. The food was a wonderful balanced meal and so much healthier than the microwave dinner he was eating at home. The clinical managers were so helpful when he had a health concern. They are so busy and have so many residents with constant interruptions throughout the day, but they make you feel like your loved one is priority. The activity team was incredible with getting him to activities that he liked and encouraged him to try new things. He had a new outlook on life with something to look forward to daily instead of being in his home where he did nothing and very few people to talk to. I also want to say that the sales and management team was great in helping us acclimate and understand the whole process of his transition. Overall, I was very happy with Grace and would recommend it to anyone who is looking for a loving, caring environment for a lonely loved one who says they don't want to leave their home. Trust me, it is a great decision for their spirits, happiness, and overall wellbeing.

This facility has been heartbreaking to witness. The residents are not treated with the care,…read moregentleness, or dignity they deserve especiall at this stage of their lives. Many aren't checked on properly, aren't changed with care, and are handled far too roughly. These are human beings who need compassion, not rushed or careless treatment. Families trust this place with their loved ones, but the level of care here does not reflect that trust. The residents deserve better , much better.

If I could give zero stars, I absolutely would!…read more Patient dumping is their favorite way to eliminate any resident that does not meet the "Randall Residence Standard." What is the Randall Residence Standard, you ask? Over medicating! Or in my father's case, it was not giving him his medication. My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different assessments for admission. They accepted my father, and he moved in. The first week was good. My father got care, he enjoyed his stay, and the caregivers were kind. After his first week, we received multiple calls requiring us to come up and help handle various situations. Here are some of the "incidents": throwing chairs which did not happen. They could not change him. He threw a class that did not occur. He took food, tried to go after someone with a fork, and swung a fire extinguisher. These calls would also threaten to send my father out to the hospital. We met with Zac, "the executive director," on multiple occasions, where he forcibly recommended using their physician "at no cost." Over the next couple of weeks, my father had "multiple incidents" in that they refused to give written documentation showing what occurred. When questioned about the incidents, we were given a verbal response and never a written one. An example of one of the incidents pointed towards a caregiver getting injured, apparently needing to seek medical attention. When I visited my father the next day, the caregiver was working with no markings on their face as we were told they had, and they did not seek medical attention. These "incidents" seemed to occur often, but when we came and saw cuts and bruises on my father, marks on the wall, broken personal items, and raised questions, we were not given the whole story or any answers. It came to our attention that my father had not received the proper medication dosage as ordered by his physician. We addressed this issue with them four times before they admitted to the mistake. When we questioned this, Zac (executive director) and Dee (head caregiver) pulled up his medicine dispersal times and said, "see, he is getting his meds at 2 am." After additional questioning and a few days passing, we contacted Chris Randall, who investigated our claim. We received a call from Sue at the corporate office, stating that Zac and Dee had shown us the 2 pm dispersal time, and he had an excess of 20 pills. My father had not received his proper medication dosage for 20 DAYS! Other things you should know before you seek to send your loved one to the Randall Residence from our experience: 1. They force you to use their physician and require Ativan Gel. 2. They will not give incident reports even when you demand them in writing. 3. Medications were not administered as prescribed by the physician. 4. Missing and broken items on many occasions. When asked, they would have an answer. 5. Cuts and bruises on my father's arms. 6. Left with open wounds. Proper care was NOT given. 7. Laundry left filthy and unattended. 8. Care plan was posted all over the room with mis-spellings, especially the patient's name. Most importantly, the care plan stated, "do not call family. Call Dee." 9. NO return on phone calls from Chris Randall. 10. NO A/C in the rooms or Cottage 2. 11. Business manager Jenny raised her voice when incidents arose, and I asked for answers. 12. Staff was not allowed to speak to our family after we raised questions. 13. Under staffed caregivers! These examples are just the tip of the iceberg... Due to the lack of care, consistency, and response, my father has declined to the point that he is hospital bound. Had the Randal Residence kept its "standard," we would not be in this place. DO NOT SEND YOUR LOVED ONE HERE, or else you will be where we are. Janell and Chris Randall, you do not need to answer this review. I contacted your corporate office on multiple occasions and NEVER received a response.