In Dec 2012, I called New Age Dental Care and told the office my son needed cavity filling treatment. I asked if the dentist of New Age Dental Care is an in-network doctor of Delta Dental (my dental insurance carrier). The answer is "Yes". I took my son to this dental office for treatment.
During the treatment I was presented a treatment plan with fees listed and asked to sign the plan. I explicitly told the office that I cann't judge the fees and medical neccessity of al listed treatments, but will be responsible for what my insurance company asks me to pay. The dentist, Dr. Kadaris, was able to complete about half of the listed treatment on the day of first visit.
Below are some facts which may help you to decide whether this dental office is suitable for your dental care need.
1) Before leaving the office on the first visit, I made an appointment to visit this office in early Jan. 2013 to complete the 2nd half of the planned remaining treatments. I informed the office that my dental insurance carrier will be switched to United Concordia Dental. Nobody in this office told me Dr. Kadaris is not an in-network doctor of United Concordia.
2) At the time of making appointment, I was asked to put down $150 as deposit for keeping the Jan. 2013 appointment time slot, and I did.
3) A day before my son's scheduled Jan. 2013 appointment, I went to this office and provided my new dental insurance carrier information and informed the office that my son will come to the appointment withou my accompany. Again, nobody in this office informed me that Dr. Kadaris is not an in-network doctor of United Concordia.
4) My son went to this office alone to complete the 2nd half of planned treatment on the appointment day, and I paid co-pay over the phone for the treatments performed on that day at the end of the appointment.
5) A while later I learned that this dental office did not return my $150 deposit to my credit card on the same day of the appointment as it should legally.
6) When I called to question why the office didn't return my deposit, to my big suprise, this time the office told me that Dr. Kadaris is an out of network doctor of United Concordia, my dental insurance company didn't pay what the doctor had charged, and I should be responsible for the difference. As a result, I now have a small credit equal to $150 less the difference between what the doctor charged to insurance and what insurance company actually paid the doctor.
7) I called to ask if Dr. Kadaris can waive the difference between what she charged to insurance and what insurance company actually paid her given the situation that I was not made aware by her office that she is not an in-network doctor for me to make an informed decision in selecting doctor for health care need. The response I recieved from this office is she can't legally do this, but she will guranteer the quality of her professional work.
8) As a matter of fact, in early Feb. 2013, about a month after the 2nd treament, my son called me, saying "Dad, the filling in one tooth dropped out". He was advised to see a different dentist for help. We also reported this incident to this office.
9) My co-pay cost paid to this office for the cavity filling treatment plan was a good several hundreds of dollars. read more
