Stopped in because I needed a new door seal for my freezer. They had the part in stock, and it was half the price of other appliance parts dealers in the area who would have to ship to my house. read more

I stopped at their store with our 4.5Q KitchenAid mixer, about 25 years old, with an operational problem. They diagnosed the problem right away, made a few minor adjustments, and resolved our issue. The service was prompt, courteous and most importantly knowledgeable. And the service charge could not be beat! I will definitely be returning to them the next time I need either service or parts for our appliances. Once again, we found out that shopping locally payes off! read more

STAY AWAY FROM THESE FOOLS!!! There good reviews are not true!!! Sent me a icemaker...took forever...arrived in a box that looked like a 2 year old ripped apart and then taped back up!!!!SERIOUSLY THEY SENT IT THIS WAY!!!! Icemaker was cracked and broke in two places and arm bent....Never answered EBAY when they stepped in...THANKS FOR EBAY for issuing a refund......there's ALOT OF GOOD COMPANIES OUT THERE ...STAY AWAY FROM THESE CLOWNS!!!! Totally useless ND a waste of time!!! read more

Seneca River Trading - Appliances Near Me - Baldwinsville, New York

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Couldn't be happier! I needed a bottom dish rack for an older Whirlpool dishwasher, so I sent a message to Seneca River Trading through the form on their website. They came back with a link to the one that I needed, which I ordered using PayPal. I selected the free shipping option and received it within a few days. The dish rack fits perfectly and I am so happy to not have "old rusty" anymore! read more

AVOID LIKE THE PLAGUE! I purchased a lower dishwasher rack from Seneca River Trading through Walmart. The first one I received from Seneca was already defective & showing signs of rust out of the box. Contacted them immediately & they sent me a replacement but I was told they wouldn't replace it again even if the second one was defective. It was kind of like they didn't believe the first rack was bad even after I sent them photos. Anyway, a year later the replacement (second) rack has rusted so bad that it looks like it's 10 years old. Seneca River Trading should be embarrassed by the quality of this product they're shipping out & they'r poor customer service-not standing behind what they sell. Honestly, I would stay way from Seneca River Trading. Don't buy ANYTHING they sell. read more

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Products that I ordered did not work. I have now sent them back two or three times. They still don't work, a worker said that I am probably slamming the door too hard and that's why the products are not working. The products are defective even on Amazon they got bad reviews but I don't always trust reviews. Talking to the customer service was like talking to a wall. Buyer beware I would not order from this company. And they have decided they will not fix my problem. So now I'm stuck with a bunch of parts that don't work read more

I ordered an ice maker part last week and was told it would be two weeks until i get it. I wasn't expecting a package this week but the sooner the better. Now i have ice cubes and no complaints thank you. read more

Refrigerator gaskets are mailed in small box that BENDS the magnetic seals and won't seal on the fridge walls, so they are a waist of MONEY! Pat more to get them mailed in large box so they are NOT WAISTED upon arrival! read more

Part# 303373K Drum Roller with Shaft was bought back on 06/2017 for less than $7. It was installed correctly and had been maintained a few times since. The dryer started "clunking" last weekend. Today, upon removing the front panel, it was confirmed that the "rubber" tire had a chunk missing and the dryer barrel was hitting the wheel every rotation. Cheap temporary fix for about a year and a half under normal wear by a single person. If you're a DIYer, it's about a 30 minute job to replace it. Unsure about being a return customer. They received 2* because of a customer service issue. read more

I received a charge of $134.66 on my MasterCard from this company on 06-08-22. I have never purchased anything from them nor made a purchase in the past from them. They told me that someone in Arizona placed an order for a dishwasher part. This is the only merchant that charged the card unauthorized. There has been no other fraudulent charges to my card. I can only assume the company is randomly charging credit card numbers they got somehow. read more

Watch this outfit, I ordered an appliance part online last Thursday. Today my bank tells me I have three fraudulent charges on my card, one for $906 to Saks Fifth Avenue. I rarely use my card shopping online but needed this part. It appears someone in this company either sold my card information or used it for these charges. I will never use this company again if the hire employees who steal. read more

The appliance paint I ordered was the wrong color. They would not take it back or even issue a credit. I purchased this through the Walmart app and thought they could be trusted. read more

Courtney was great, I had ordered the wrong size, she found me the right size and told me just send the other back for a full refund. I was a great experience, I don't get the bad reviews but if you go into it with a bad attitude you're going to have a bad experience. Thanks Seneca River Trading and thanks Courtney for the great service, great hard to get products at really fair prices! read more

They sent me the incorrect item. Now I'm getting the run around on the return process. I assume I'll be paying the shipping and restocking fee. Robbery! read more

Was recommended to me by my appliance repair company. They had the right part I needed for my Dacor oven, for the right price and shipped it the right way. Would not hesitate to use again. read more

I ordered a oven part from them a month ago they took my money and never sent the item. I am right now filing a complaint on PayPal. I sent them many emails and still no reply. Crooks don't buy from them. They will def rip you off. read more

Sub-Zero customers. DO NOT buy gaskets here--they will not work! Ordered a gasket for a 601R refrigerator, installed it and the door wouldn't seal at all! This was during COVID, so we spent 18 months stuffing plastic bags along the door to keep the cold in. I ordered an original part from Sub-Zero Canada a month ago and had it professionally installed by a local refrigerator repair person yesterday. He told me we'd installed the Seneca River part correctly, but that the problem was it was way too thick in the corners and more rigid that the original, preventing the door from sealing properly. I called Seneca River telling them to update their site to indicate that the gasket I bought would not work for the 601R as specified on their site, and the guy had no interest in doing so. So their customer service is lacking as well. Save yourself a world of hassle and spend the extra $$ and buy a factory original part. read more

After reading all of the negative reviews I felt I had to review my experience with Seneca River Trading - and it couldn't have been better. I had ordered a part for a coffeemaker and it arrived fairly fast. Unfortunately it was damaged. Reached out via email (and attached a picture) to request either a refund or a replacement, which I preferred. After a few days of no response I just chalked it up to the same experiences other people have had. Much to my surprise the next day I received a shipping notification with an attached invoice - $0. Arrived yesterday and the part was as advertised, frankly works significantly better than the original part! Thanks folks. read more

They had a hard-to-find part for my oven in stock, shipped it promptly, and it works perfectly.

I ordered some parts that were wrong. When ordering the description said Fisher Price Power Wheels Kawasaki wheels. It shows a front view of the wheels and no side view but I ordered off the description. when i got the wheels i noticed that the center of the wheel was hallow and the ones I needed were solid plastic in the middle of wheel. I called customer service and got a man that didn't care to hear what happened he was like your going to have to return the wheels where i had to pay shipping, Shipping cost me $24 dollars to get the wheels to my house so i would have to pay another $24 to ship back and then he told me that i would have to reorder the new wheels and pay another $24 for shipping, so that makes @ 72 for a $36 item. I should of went onto facebook marketplace and got the whole used Fisher Price Power Wheels Kawasaki with battery charger for $100.00. Buyer beware the pictures in this website are not accurate or they are hiding something by only showing 1 view. This company should be ashamed Enough said don't but from them you will not get any customer service. read more

What's more to love? Needed an obscure gasket for an old cheap stove, was 1/4 the price of an OEM version, processed and shipped it the same day. Received it very quickly. Works as advertised. Amazing service and products. read more

Never again! I don't even want to give any star.. My 7 year old grandson was not as crushed as the battery for his electric car was when I opened the box due to completely inadequate packing. My email to their customer service below. No phone number to call ??? screwed up for sure. To whom it may concern, I received a Peg Prego battery order # above PN 1AKBO522 that was destroyed due to inadequate packaging / shipping process. (Pics Attached) The packing slip has a note your order was inspected by and it is blank of any inspection. There is no buffer material on the bottom or 3 of the 4 sides and the top and the box it self was too small for the actual size of the battery There is no phone # to call you customer service? I need a phone call with specific return authorization instructions Contact info below read more

This company was on Walmart 's Black Friday ad.. they advertised in s fraudulent way a softer AND scale attachment for a Kitchenaid mixer. It was a good price & kitchen items were advertised to be 30%off. What I received was a PART... NOWHERE was I informed this was a PART! It was listed with all the other " SIFTERS& scales for this mixer. IF it was going to be dealt with in a fair way by the company than fine.. my beef would have been with Walmart for not saying this is a PARTS COMPANY!!! The final indignity is that ANY yes ANY!!!! return is charged a 20% restocking fee... the person that I spoke with replied that it doesn't matter.. he'll keep selling parts & making money. I'm so angry at being taken advantage of & this " business " not making ANYTHING right. read more

Ordered the filter I needed for my Bissel vacuum but mistakenly ordered the wrong one. I sent it back per their instruction along with the correct P/N for the filter required. No response to several of my email inquires. I will go through PayPal and get my money back. Will never deal with them again. read more

Ordered a washing machine knob and it never arrived. They said it shows the post office delivered but I never received it. Seneca Trading said I should track it down with the post office. I requested they track it down and send me the part since it was under $5.00 (my price not theirs) and they took my money and I never received the product. We keep going back and forth and they just keep saying it's my issue. I requested a second and third time they just resend the part. To no avail. Beware. read more

Ordered a Hot Surface Igniter Assembly for gas oven. Part arrived when promised and exactly as described. Great quality -- seems comparable to OEM. Great price, great service! read more

Ordered a part for Oster blender. Received package (bubble mailer) but part was missing and had a hole in the mailer. Emails to SRT went without a response. Would not recommend dealing with this vendor. read more

The blade attachment for my kitchen aid mixer was stuck on it. I tried everything to detach it but. Itching worked. So I decided to take it to an authorized repair shop, Seneca River Trading. Even though they are quite far from my home. I explained how I needed it back a few days later when I would be driving through the area again. When I did, my mixer was fixed. They were able to detach it without damage. And they only charged me for the blade I needed to replace because mine had rusted. They were friendly and upfront with me. If I ever have another problem with my mixer I will definitely come back to Seneca River Trading. Thanks guys. read more

I had a great experience with this company. I ordered a replacement blade for my Cuisinart Mini Prep food processor. It was inexpensive, arrived before the anticipated delivery date and there were no shipping fees. I would definitely do business with them if the need arises. read more

I ordered replacement parts for my Kitchenaid dishwasher. The parts arrived quickly and were the correct ones, but they broke after less than a year (the originals lasted 3 years). I've made numerous attempts to contact Seneca River via email and phone calls, but have never received a response. My experience is that they supply substandard items and make no effort to address customer dissatisfaction. Never again. read more

Purchased a refrigerator door gasket which was supposed to be OEM quality. Unlike the original, it did not have a magnetic strip in the gasket. Seller did not respond to multiple email. I had to get Paypal involved who after their inquiry issued a refund. read more

Terrible return policy!!!! They charge you the shipping (even if it was included free in your price) PLUS a 20% restocking fee. Absolutely terrible!!!!! read more

Ordered the wrong part, returned it according to their return policy, never received a refund. emailed back and forth with them, they kept saying they would refund my money but it has been 2 months now and nothing. Now I am out the part, and the money I paid to ship it back. Will never order from Seneca River Trading again. read more

This place had clearly sent me the wrong part and had their part numbers wrong. When I pointed that out and simply asked if it would still work, they became instantly belligerent. They insisted they were correct and told me not to buy from them if I didn't like it. The literacy level of their replies looked a small child had typed the notes. I've come to find that this place is notorious for having some of the worst customer service to be found anywhere. Better to go deal with somebody who has a professional business attitude and doesn't hate their customers. read more

I was thrilled to be able to purchase a replacement knob for a KitchenAid toaster oven; a part that KitchenAid no longer makes. It came within a few days, very happy customer. read more

Ordered my mixing bowl and received the wrong one. No return receipt had to pay $20 to return and never received the correct bowl. Called emailed and no answer. Was credited my purchase but lost $30 dollars in shipping and still with no bowl. Will never order from this company again!!! read more

Do not order from here!!! I ordered a part, receiving and upon receiving, we didn't need the part anymore. I returned it in less than 30 days and in the original packaging. I received an email stating the part was dirty and scratched and they have refused to refund my money! Again, DO NOT ORDER FROM SENECA RIVER TRADING. read more

Beware to those who may be ordering parts from Seneca River Trading company. The dishwasher heating element I ordered was shipped in a thin, shallow box with absolutely NO packing material to protect it during transport. This heating element would be considered a somewhat delicate shipping item. I just can't believe this company is still in business as they have no clue how to properly package parts for shipment OR they're just plain lazy. read more

ordered two dryer knobs received two support straps after trying to call keep getting recording to wait and then message call could not go through. no customer service there I guess. luckily ordered though amazon and getting refund from them will look for knobs elsewhere read more

The customer service for Seneca River Trading is HORRENDOUS. I LOVE my Cuisinart hand mixer - I decorate cakes and thought wow a couple extra sets of beaters would be helpful when I'm needing to do different batches of batter or frosting. I accidentally ordered KitchenAid instead of Cuisinart beaters. I contacted Seneca River Trading on 6/16 asking how to either do a refund or replacement. They emailed me back on 6/17 indicating to type and enclose a letter letting them know how I wanted the transaction handled and include the incorrect beaters. I typed up my letter asking for a replacement/exchange for the correct Cuisinart beaters. My husband mailed the KitchenAid beaters back to Seneca River Trading either the 18th or 20th of June. To-date, I still cannot get any response from Seneca River Trading. You CANNOT reach a live person via their 877 number - it directs you to send an email to the parts email address which now nobody is responding to. I have sent several follow-up emails (8/3, 8/15, 8/19)... At this point I want my money back but I know it will not happen. I will just have to eat it and find the parts elsewhere. DO NOT ORDER FROM SENECA RIVER TRADING - their customer service is NON-EXISTENT. read more