Great place to wash my rugs. My machine can't handle it but theirs can. Always clean, always…read moregreeted.

Only go here if you want to pay for the dryer twice and wait 2.5 hours and have the dryers not work…read moreand go home with wet clothes as it closes and you have to go.

I brought in a child's party dress to get a stain remove on the front of this dress as you can see…read morein the photo. I went to pick it up and it wasn't ready and it was told it was still soaking...really. When I returned a few days later the stain was still there and this older woman suggested I cut off the lace bow and sew in a different one? Really? Why would I damaged this beautiful dress like that! I've been a fashion designer and seamstress for over 40-yrs and I know How to remove a stain as shown in the photo that took only 5-minutes! This person was lazy and ignorant thinking someone like myself was oblivious on removing a stains. Nevertheless, I won't return there again!!! Good luck people.

Suggestions: Don't lose clothes entrusted to them to clean…read more They lost my clothes and for one year had me come back several times saying they found the clothes and then admitted to losing them and to meet "Johnny" for payment. Finally today they said it's been a year so we donated your clothes. Liars I will explore my options Don't use this business. Unprofessional and zero integrity

I stopped by there today for an alteration but They are no longer in business for dry cleaning or…read morealterations.

Earlier this week I realized I needed an alteration within just a few days for a trip to South…read moreAmerica. I called Elite to see what their turnaround might be. The ladies at Elite recognized the urgency and promised to have the work finished on time. I was ecstatic when I received a call that the garment was ready for pickup after only 48 hours. I recommend Elite to anyone who is looking for a company that cares about service--a special thanks to Janin, Rhonda, and Sandy!

This laundromat is amazing from the owner helping you and the units being very clean. I highly…read morerecommend this laundry mat! They also do laundry for you at $2 a poubd

The older woman who waited on me was incredibly rude. I came to pick up my drapes late in the…read moremorning on the day that I had asked them to be done by, and they hadn't even started on them yet. I asked the woman why they let me pick the day that I wanted to pick them up if they weren't going to be ready, and she told me, "The day isn't over yet." No, I didn't have the time to kill 4 or 5 hours to wait for them to finally get around to cleaning my drapes after having them for a week. She asked me when I was going to be able to come back to pick them up. Well, I don't know since I don't live in Alpena. That's why I picked the day that I wanted them done in the first place--so I could pick them up after a doctor appointment. I asked her just to call me when they were done, and I'd see what I could do. It took another week to get the call. I should have just taken my drapes back and left when they weren't ready the first time. I bought these about 10 years ago through JCPenney. They were expensive, so I didn't want to retire them yet. Alpena Dry Cleaning charged me more to clean them than I would have spent on new ones at Walmart. And then the same older woman got snarky and said that she had actually miscalculated, and it should have cost even more. The backing came off of some of them during the cleaning process, we were told. I haven't been able to assess the damage yet because we're still painting, and I haven't taken the drapes out of their bags yet. Alpena Dry Cleaning, you got my business once, and you charged me double what I thought the job was worth and possibly ruined my items. That won't happen again, trust me. I will be spreading the word far and wide that it's better to find somewhere else, even if you have to go downstate.

I'm only giving one star because I HAVE to! Taken like 5 items here.. 4 of the 5 were not done on…read moretime despite them having them for 3 weeks!! TWO of the 5 items were lost, I got a lecture about having my pink slip which I lost on the first list item, because they had it for up to 6 weeks! They finally found it but it required a lecture, and multiple phone calls and trips.. This last item despite having the pink slip they still can't find my item! The Woman (that seems to be a recurring theme in MANY reviews that I've now read) got Snippy with me right off the bat, blamed me for leaving it there so long.. The only reason it was there this long is because it wasn't finished in the first three weeks so they said they needed another 3!!‍ Then when I got upset she ripped the phone out of my Nieces hand as I was trying to talk to her from my Nieces phone who was there to pick it up for me so I was on speakerphone and she grabbed her phone and hung it up! I've now read reviews from all over the place that are mostly ALL negative horror stories! But this Woman SHOULDNT BE IN A CUSTOMER SERVICE CAPACITY!! AVOID THIS RUDE INCOMPETENT BUSINESS AT ALL COSTS!!! One of my other blankets wasn't Even clean when I unpacked it and the last item is STILL MISSING!!!! HORRIBLE BUSINESS HORRIBLE PEOPLE!!!!

We came here to have our baptism dress laundered as it was last used 41 years ago. They sent it out…read morefor specialty cleaning. It was returned in beautiful condition.

Personable staff and great services. I drive from Alpena just to utilize their services.read more

I paid almost $10 to have a blouse cleaned and it came back with the same spot. I do not recommend…read morethis dry cleaner.

Fast and friendly service. The clothes were always ready when she said I could pick them up. They…read moredo send them out of this location to another to get cleaned but it saves the hassle of driving downtown to get them cleaned.

I have had my clothes cleaned here twice. They are always on time and pretty quick. The place…read moredoesn't look nice but they do a great job with my clothes.

This laundromat is disgusting. I go here to wash my clothes because it's relatively inexpensive to…read moredo so. They've raised prices four times in the last two years. I'm not sure if they don't realize that other places actually Heat their buildings in the winter and turn on air conditioning in the summer and someone sweeps the floors once in awhile. And also that the machines don't tear your clothes apart. And those place is only cost a quarter more to wash your clothes.