Don't waste your time with these guys. If for some reason you really must use them, make sure you call before wasting any of your time with an appointment. My wife and I moved our days around to make an appointment only to be told 'the car is in great condition and a great buy' 'but we can only offer you 60% of our online quote. Even the dealer we saw seemed embarrassed. read more

I attended my appointment yesterday, and here's a little feed back for you: I entered my VIN number, and your system gave me a ball park of $12,500 for my car - I appreciate that this is a guide only. I have my inspection, and I'm offered $7,500 - a $5000 difference. Now you must admit, this is a very large difference. I can appreciate maybe $1500 either way, depending on the presentation and optional extras of the car, but a $5000 difference is a little hard to stomach. When I query the large discrepancy, I'm told that you're currently working off 2 databases as you're owned by Manheim auctions, and you're working on fixing the system. Not good enough. Second piece of feedback: AT NO STAGE, anywhere, on your website, nor over the phone, nor in these email conversations, was I advised that there was a commission to be applied to the transaction. The website clearly states that the valuation and assessment appointment is completely free, but you have to walk into the office in Dandenong before you find out about the commission charged depending on the price you get for your car. Very bad and misleading customer service. You can be sure to find this feedback on several other feedback and review sites. Thanks for wasting my time. read more