Thank you so much Dr. Hart and team for years of compassionate and quality care for my pets. I…read morewould not trust any other vet team with my pets! I am beyond grateful for the extreme level of care and options provided when my dog became paraplegic. She is smiling and pain-free thanks to "miracle vet" Dr. Hart and her team. Keep up the great work!

This vet is absolutely horrible. 5 years ago I had my dog cremated there and the people went…read morethrough my dogs ashes and then threw them out. Barely an apology! And then today i took my cat there to be spayed and they charged me an extra hundred dollars for meds that were neither needed or wanted. Just gave the meds and then told me I had to pay or I wouldn't get my cat back. She had also done a similar shitty thing to my friend 5 years ago and actually did steal the dog. I am filing a complaint with the college of vets in bc today! DO NOT GO TO THIS SHITHOLE! PS I only gave them one star, I would have given none if it were an option.

This is the best vet clinic I have ever encountered each and everything we visit. Our dog was…read moreinjured June 22/25 and they took Archie in immediately. Staff even attended at our car to assist. The staff are so caring to the animals and humans. I find this clinic so reasonably priced. Canadians need to remember we do not get a bill when we visit the human ER or hospital but that costs a great deal of money. Medical care costs money as do vets. Thank you staff at Nelson Animal Hospital and you are worth every penny.

My 3 yr old doggy finally got in to get neutered. She died two days later from badly mixed…read moreMedication. It shut her body down. Took two days for them to call and explain. Obviously I'm still not over it. I will say the receptionist did handle me calling constantly.

This team of groomers are fantastic! We have a senior dog that is very anxious and challenging to…read moregroom and Meagan is amazing with her. I wouldn't hesitate to recommend any of their team to groom your dog.

We were very happy with the grooming you did on our Golden Retriever - Buddy. He was quite matted…read moreand he wouldn't let us trim his nails. Thank you for taking such good care of him. He is a exceptionally large golden and you were able to manage him. Thank you!

highly disappointed in the lack of customer service And blatant dishonesty…read more while she does respond to emails fairly quickly, I do dislike being outright lied to. recently purchased two ruff land crates. paid for additional shipping. zero issues. everything up to that points was handled as I would expect. However, when asked for tracking information (several days after the funds for shipping were sent/received) Sarah stated in an email that the courier/shipping company she uses 'does not' have tracking numbers. That sounded strange to me, so I called the company. As I was able to tell them where the shipment was originating from and where it was going, In less than 2 minutes they were more than happy to supply me with the tracking number and the weigh bill information. Unfortunately the lack of professionalism continued and the crates were not shipped In a timely manner. Blame was placed wholly on the courier service and I am left wondering what to believe. I personally would not recommend purchasing from the store, transparency and honesty go a long way In todays day and age, and neither of those things were apparently a priority AFTER the purchase was made. I have no issues waiting for items, however the 12 days for the shipment to be couriered 85 km (with a ferry ride) is rather excessive to me, Unless otherwise stated.

We just love Barks and Rec! They do such a great job on Lola's grooming! She looks fabulous!! We've…read moredone training and daycare as well and we are super happy with everything!!

I just have to say how pleased I was with the care that my puppy got here. I can't say enough how…read morefriendly the staff was, they all fell in love with my puppy and treated her like a queen. They were so understanding of her needs and mine and took extra steps to help keep costs low. Dr. Christal was amazing and took such great and gentle care of my puppy when she was sick that it was more like a spa trip than a hospital trip and her after care instructions helped get my girl back to her goofy and playful self in only a couple days. This is going to be the future home of all my pet care needs.

A while ago we brought our bull mastiff in because she had a massive infection in her uterus. After…read morea while, "Dr Crystal" finally started to give us information. When the info was given to us, she was more worried about money. She held a interac fob in front of us like it was a dog toy. We were given options of surgery for our dog. It was going to cost just about $5000 with only a 50/50 chance of survival. She made it seem like they were the only vets that could do this surgery. Unless we went to the states to get it done. Then she held the interac fob in our faces. Then "Dr Crystal" told us that the other option was to put the dog down with a cost of $500 plus the cost of cremation. Then she continued to hold the interac fob in front of us. She made it seem like it was all about money. And not the health and surgery for our dog. They wouldn't even budge on the cost of surgery. "Dr. Crystal" forced us into putting our dog down. Our family dog. I'll never take or support this veterinarian or pet hospital again. Even after we put the dog down we were asked to see our dog one last time. After about 30 seconds...there was "Dr. Crystal" with her interac fob. Just waiting to get paid. It was disgusting on there attitudes and service. Totally disgusted with "Dr. Crystal". You should be ashamed.

Amazing vet office. Kind and courteous and very gentle with pets. The compassionate care we…read morereceived was in such a stark contrast to Selkirk and Nelson Animal Hospital who's care was abysmal. I would highly recommend using this vet even if you live in Nelson, it's worth the drive. They were so kind and caring with our pet.

Arrow Lakes Veterinary hospital were really good about charging us a butt load for check ups and…read morevaccinations. We had taken our dog to them for the last 8.5 years. Then when he gets sick (the first and only time so far) and needs to be seen urgently (like same day or the next day) the lady on the phone refused to give him an appointment for 3 weeks because it wasn't an urgent nature. I said "are you kidding me? If shitting blood is t urgent, what is???" Why do they call themselves a "hospital" then? She said that the prebooked surgeries were more important. I was so pissed off!!! Our dog was very sick - and they refused to see him in his time of need. Arrow Lakes can pound sand! . NEVER again would I take an animal to Arrow Lakes Veterinary Hospital. Never again!

Dr Kramer is a knowable and caring veterinarian. This is a…read moregreat clinic to help with your pets health issues. She and her staff are professional while being kind and caring. Thanks so much for your help with my whippet Randa. It is very much app

We have taken our animals to this vet various times over the last 5 years. We have had no problems…read moreuntil now. My poor dog has a broken tooth that is surely infected. The vet that looked at her and barely opened her mouth to see the tooth. We went there to get some antibiotics/pain medicine and an appointment to take care of the tooth. The vet gave our dog a rabies shot. No antibiotics or medicine. They charged $80 for the rabies shot and the 2 min "free exam". I guess we did not qualify for their free dental exam. I phoned them today to see what happened and to get an appointment for the tooth. I was hoping maybe they could fax a prescription for antibiotics to our pharmacy. They were very rude to me and belittled my girlfriend. They told me that my girlfriend was "stoned" and was being loud. (My girlfriend has RA and other disabilities that require her to take tons of medicines. So if you don't look right, have money, or look sick, they will judge you and treat you like a leper) After they complained about my girlfriend they gave me a quote for $800 for the x-rays and extraction. We will surely never go back here!

Cost us 3 times what our vet in Grand Forks charges us and did not help our animals, and kept…read moretrying to get us to OK even more expensive tests, and vaccinations, on top of our huge bill. They are a very money orientated business.

The very best veterinary care. Understanding and friendly ...clean and organised. Can't go wrongread more

The store itself is a little pricey but in Rossland that's pretty normal. Amy the groomer is…read moregreat!!!