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    3 years ago

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    Holiday Inn Express & Suites Spring Hill - Elevator not working and will have to use the stairs

    Holiday Inn Express & Suites Spring Hill

    (32 reviews)

    $$

    I have been staying at the Holiday Inn in Spring Hill, Florida, for the past month while a family…read moremember was receiving hospice care. During what has been a very difficult time for our family, the hotel staff made a meaningful difference in our experience. Charmaine consistently went above and beyond to ensure we had everything we needed at breakfast and always took the time to check on how we were doing. Her kindness, compassion, and genuine concern were greatly appreciated. I would also like to recognize Beth, James, Kelly, and the housekeeping staff who cleaned our room daily. They were always attentive, professional, and accommodating. They worked with us as we needed to extend our stay and made sure we had everything necessary to be comfortable during our time away from home. Their exceptional customer service, empathy, and dedication helped make a challenging situation a little easier to bear. We are truly grateful for the care and support they showed our family throughout our stay.

    Yes. Yes, I would absolutely recommend tgis hotel to anyone needing to stay in the Soring Hill…read morearea. We weren't supposed to stay here, but this is where we ended up and Im glad we did. All the staff is super friendly and happy. The rains are clean, with all Dove products (shampoo, conditioner, body wash, body lotion and hand wash). There is a pool, but we didn't have time to use it. The continental breakfast, 7:30-9:30) has everything you could possibly want for breakfast. They have coffee and tea in the lobby 24hrs. They also have snacks, drinks, ice cream and frozen options for sale. Our room had a fridge and microwave and I assume they all do. Very happy wirh our stay :)

    Saxon Manor Weddings - Garden Room

    Saxon Manor Weddings

    (22 reviews)

    I am the mother of the bride. My daughter had her wedding at Saxon Manor in December 2025, and I am…read morewriting this review because what happened to our family needs to be known. The catering failures on her wedding day were numerous and inexcusable. We had carefully selected a menu after going through TWO tastings, the first of which was so unsatisfactory that we actually asked to bring in our own caterer. We were persuaded to give them a second chance after being told a new chef had been hired. We went back, had a second tasting, and selected our menu: chicken skewers and a dip and cheese platter for appetizers, and for dinner, caesar salad, plain rice pilaf, steak bites, au gratin potatoes, and salmon. Here is what was actually served at my daughter's wedding: * Instead of salmon, they served chicken. * Instead of au gratin potatoes, they served green beans and zucchini, something no one wanted or enjoyed. * Instead of plain rice pilaf, it came out with cranberries in it. * They ran out of chicken skewers during the appetizer hour. Many of our guests did not get any. That is three wrong dinner items and a shortage on the appetizers, on my daughter's wedding day. The manager on site (Nick) acknowledged the mistakes and apologized, and told us the owner would call to make it right. When the owner called me, I was shocked by his behavior. He tried to justify serving green beans by saying they had received a large shipment and had extras lying around, as if my daughter's wedding was a place to use up surplus produce. He claimed he personally witnessed plenty of skewers and suggested our guests may have been overeating. He made an insinuation that my daughter was somehow at fault by saying "I don't want to say your daughter was at fault, but." He stopped there and gave no reason whatsoever how or why the bride would be at fault here (because there is none). When I asked him what do you mean my daughter is at fault, he changed the subject. And when I calmly said this appeared to be a breach of contract, he became loud, aggressive, and belligerent, repeatedly yelling "you played me." I was so uncomfortable with his conduct that I ended the call and told him all future communication must be in writing or with a male (attorney) family member. I then sent a detailed email to the owner and the venue documenting everything and asking for appropriate compensation. They never replied. Not once. Months went by in complete silence. It was only after my daughter filed a BBB complaint and posted a review that they acknowledged any of this, and even then, their response only mentioned one of the four problems and offered no compensation whatsoever. If you are considering Saxon Manor for your wedding or any event, please think carefully. When things go wrong, and they may, this is how they handle it.

    The BoHo venue at Saxon Manor is beautiful, but my son and fiancé were disappointed by several…read moreimportant details and limitations that were not disclosed before booking. They later learned the BoHo package operates very differently from the Barn and Garden weddings, including a different vendor list and additional restrictions that were never clearly explained upfront. Throughout the planning process, it felt as though the Barn and Garden weddings were the priority, while BoHo couples were given less flexibility and importance despite paying significant deposits and costs. The bridal suite information stated it was available beginning at 9 AM on the wedding day. However, after booking, we were informed that practical getting-ready access would only be for approximately two hours before the ceremony. It also was not disclosed that the bride and guests would need to walk through the reception area in order to access the ceremony aisle and seating area. Before booking, we were told there was a larger gate entrance that could be used, but after booking we were informed that was not an option. This took away from the private and traditional ceremony entrance experience we believed we were reserving. They were also asked to select dishes and glassware during planning, only to later be told those selections were not guaranteed if needed for the larger Barn or Garden weddings. Additional décor restrictions were also disclosed after booking, including that candles could only be used if rented directly through the venue, and we were not permitted to modify the sweetheart table setup. Unfortunately, despite these concerns and the lack of upfront transparency regarding several operational details, Saxon Manor is still keeping our $1,600 deposit. Transparency matters when couples are making major financial decisions, and we wish these details had been clearly disclosed before signing and paying a deposit.

    Self-EzZ - venues - Updated June 2026

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