I've visited this med spa before and had my lips done without any complaints. I've asked questions…read moreabout other treatments in the past and have always been respectful, professional, and easy to work with. This review isn't coming from emotion just based on facts and experience here.
I recently called to ask about the VI Peel Purify with Precision Plus and was quoted $220. I even mentioned that I'd had a bad experience at another med spa where I was given an off-brand peel, so I was being extra cautious. I clearly asked for that exact formula, repeated myself multiple times, and wrote down the quote immediately in my appointment notes.
A week later, I followed up, only to ask what I needed to avoid before the peel. That's when I was randomly told the price was actually $310, and that I had misunderstood. I had not. My communication was direct and specific from the beginning.
When I calmly expressed the experience was frustrating given the back & forth with them, and offered a very fair compromise, $60 off, I was told I was "too nervous" and that no discount would satisfy me. That was both false and patronizing. I never raised my voice, never demanded anything unreasonable, and still expressed interest in keeping the appointment. Instead, they chose to cancel and try to frame me as the problem.
Unfortunately, this wasn't my first uncomfortable experience. During my previous visit, I casually asked the injector about smile lines. I said nothing else, but she pointed out jowls. something I hadn't mentioned at all. Her tone came off more critical than constructive, and it left me feeling picked apart instead of supported.
I also downloaded their app, which clearly stated I had $50 off my next treatment. When I brought it up, I was told I couldn't use it.
The pattern I experienced: A quoted price that suddenly changed, Gaslighting language to avoid responsibility, Undermining comments that felt personal not professional, Advertised rewards that weren't honored.
It's clear this business isn't used to women advocating for themselves without backing down. We Clients deserve transparency, consistency, and respect, not vague pricing, shifting explanations, or dismissive attitudes when we speak up.
Be careful if you plan to visit!
Edit to respond to owner : and yes, as usual, you are not taking accountability, pretty pathetic for a business owner and dangerous too, it's like a toddler running a business. Do not respond to me again.
