This is a poorly managed clinic. They don't explain things to the patient. They didn't explain anything to my wife, so we wasted our time coming to the doctor's appointment today. Nobody bothered to tell her to come in days earlier to get a blood test before the appointment.
They also advertise that it's easy to use their Patient Portal, but it's been a nightmare for us. We created an account last week, but the doctor and Westside clinic don't appear in the Portal's list of clinics. My wife called the support number she was given, but they were giving her phone numbers for New York and running her around. Nobody helped her. It became too frustrating, so we gave up on the Patient Portal. After being brushed off today at the clinic, we finally had enough of their nonsense and decided to go elsewhere.
These people need to start taking their business a lot more seriously, because this is totally unacceptable. The woman at the check-in today just sat there like an idiot, telling my wife to come back at the end of September. My wife fasted for the test. Why couldn't she get a blood test today? My wife first made an appointment in June to get tested for diabetes. She met with the new doctor in July (who did nothing but charge us for the visit), and my wife was told to come back in August, but no one explained about the blood test (which she thought she'd get today); and now were being brushed off again and told to wait until the end of September. Goodbye and good riddance! read more