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    Select Physical Therapy - Westchase

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

    Services - Select Physical Therapy - Westchase

    Physical therapy

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    11 months ago

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    Susan M.

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    Westchase Orthopaedics And Rehab - I love this bike. #IfICouldFly

    Westchase Orthopaedics And Rehab

    3.5(22 reviews)
    0.6 mi

    So disappointing…read more Moved to FL and found myself dealing with an old shoulder issue. I was in sooo much pain. Went in person on a Monday and asked about next available appointment. The woman at the desk truly seemed to take pleasure in saying it would be months before I could be seen. Honestly, I've never thought that about any medical office but she was sneering and laughing. I told her I'd been in 10/10 psin since Friday night. I'm not a drug seeker ( or I would have gone to an ER). I wanted a consult and possibly a guided steroid shot to stop the pain. Major mean girl vibes. How about offering to have a doctor call me? A nurse? I told her I had no ortho in FL and this issue had been dormant for years. Edited for typos

    went to Dr. Lao several times for physical therapy, but each visit felt more like a quick…read morechiropractic adjustment than real therapy. He usually spent only a few minutes with me, which I found disappointing for the cost. At my last visit, I arrived before another patient, but he chose to see her first. When it was finally my turn, he spent less than five minutes -- just a quick neck adjustment -- and then left. I was left lying there for about 30 minutes without him checking on me, until I finally got up and left on my own after being in his office for exact an hour. On top of that, when I felt I didn't receive proper treatment, I called and asked for either a reimbursement or another therapy session at no charge since he hadn't done his job. I made sure the receptionist understood that I wasn't going to pay, and she said, "Okay, hold on, let me check with him." When she came back, she told me I could come on a specific date. After driving 35 minutes to the office, she then told me I had to pay $95. I reminded her this was supposed to be a follow-up for the treatment I never received, but she insisted she had never confirmed I wouldn't be charged. Such a disappointing and unprofessional experience -- both with Dr. Lao and his receptionist. For the high prices they charge and the lack of care provided, I cannot recommend this practice to anyone.

    Photos
    Westchase Orthopaedics And Rehab - Simeon Lao, PT and Dr. Patrick Horan, MD

    Simeon Lao, PT and Dr. Patrick Horan, MD

    Westchase Orthopaedics And Rehab - The x-ray room on Dr Horan's side.

    The x-ray room on Dr Horan's side.

    Westchase Orthopaedics And Rehab - Westchase Orthopedics

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    Westchase Orthopedics

    Select Physical Therapy - Westchase - physicaltherapy - Updated May 2026

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