If you've ever wanted to experience the absolute pinnacle of automotive incompetence, I highly…read morerecommend paying a visit to the service department at Honda Cars of Bellevue. Seriously -- it's a masterclass in how to get absolutely nothing done while confidently having no idea what's going on. I purchased my car here in April. Fast forward to May 24th -- blew a tire. No big deal, right? I had the foresight to purchase a tire and wheel warranty when I bought the car. You'd think that would make this an easy process. Oh, you sweet, naïve soul. Enter Dustin and Rick, the service manager -- and I use manager loosely, because managing anything seems wildly outside his skillset. These two couldn't find my warranty anywhere. Poof. Vanished. Like a magician's trick, except instead of applause, all you get is delays and migraines. Then, in a moment of pure, unfiltered genius, Rick tells me there's a $150 deductible and that the warranty doesn't cover cosmetic wheel damage. Only problem? He was quoting a warranty this dealership hasn't sold in over three years. Three. Years. And who had to enlighten him? Me -- after calling my salesperson and getting the real information. Because apparently, the service manager has no idea what products his own dealership sells. You truly can't make this up. And here's where it gets downright insulting. 11 days later, I still don't have my car back. Eleven. Days. Over a tire. I've watched entire homes get built faster than these clowns can fix a wheel. Their mysterious, elusive "wheel guy" comes once a week, and somehow didn't get to my car last week. Now we're into this week, and no one can confirm if the mythical wheel guy is even gracing the dealership with his presence today. Eleven days. For a tire. I cannot stress enough how wildly unacceptable and embarrassing this is for a professional dealership. Honestly, I'd have a better shot handing my keys to a 22-year-old meth head at Jiffy Lube. At least he'd have the decency to wreck it quickly instead of stringing me along for a week and a half. The fact that a service manager has no idea what his dealership sells, can't coordinate a basic tire repair, and thinks it's fine to leave a customer without their vehicle for 11 days over a flat is beyond belief. This isn't a joke. It's not exaggerated. It's just Honda Cars of Bellevue being tragically, spectacularly bad at what they do. If you like wasting your time, being lied to, and dealing with a service department that would lose a race to a snail with a limp, this is your place. Otherwise -- stay far, far away. Update: I just found out the wheel guy won't be coming in today... because of the weather. Now, before you picture some catastrophic, end-of-days scenario, let me clarify -- it's 60° and drizzling. I had to actually step outside to make sure I wasn't missing a biblical flood, an alien invasion, or a solid 30 inches of snow. Nope. Just a little drizzle and the kind of mild weather that even house cats would be fine in. And yet somehow, that's enough to derail this already tragic operation. 12 days and counting... over a tire...

Great experience at this Honda dealership. I had been messaging with Jay Murphy and told him I…read morewould be out of town for a week and I'd stop by when I returned. We met today and he was knowledgeable, friendly, and patient. They were willing to work with me to reach my desired price and it was an overall good experience. Love my new Honda HRV! I purchased my previous HRV from here after going to Superior Honda. The folks at Superior weren't friendly and unwilling to work with me so I chose Honda Bellevue. Both experiences have been great.

Our truck overheated on I29 in 90 degree weather. When we contacted Henry Motors Service, they said…read morethey would take a look at it that day, if we could have it towed to them, and give us an idea of what it needed and a rough estimate of cost. The tow took longer than expected, so they were closed when the truck got there. When we called the next morning, they already had it apart and had a good idea of what it needed. The parts were delivered the next day, and we got the truck and got on our way. They also loaned us (free) a car to drive around town for the couple days we were stranded there. Very decent folks, all of them we interacted with. They saved us when we needed a save.

Henry Motors has been fabulous to work with for my car purchases. Luke is always patient and…read moreanswers any questions I have even after the sale. We bought my daughter a school car. She was on a budget and they not only made sure she could afford her vehicle they also made sure it was going to carry her through her high school years safely. Thanks Luke, Jake and Chris for everything!! You guys are great!!

I was told on Friday that my car would be ready today, which is a Monday. It wasn't ready and the…read moreleast they could've done is phone me and let me know. When I called, all I got were excuses and well the supplier, and well they have to come from Kansas City, and oh my God it's been a bad week for me. Thank you for relating to me as a valued customer . I picked up the car up, paid what I owed to that point, and got the hell out of there.

One of the worst customer service dealers I have ever come in contact with. They took advantage of…read moremy 78 year old father by selling him a 2014 Ford Fusion for $5,000 over Kelly Blue Book. 9 1/2 percent interest rate. When I called the next morning to discuss, they were rude and hung up on me. Stay away. There are a lot of reputable dealers out there. This one isn't. Very predatory!

We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

I can't express enough how fortunate I was to find H & H. From my initial phone conversation with…read moreJordan , who by the way went way above and beyond what most people would do. To John the "master of making sure you are happy." And we must not forget about the final paperwork and how we were never hassled about aftermarket up sales. H & H treated of FAMILY with dignity and respect never trying to pressure us. My family and I have already started making memories in our new Traverse because of H & H.

If I could give less than zero stars, I would…read more I purchased my Jeep from this dealership a year ago, and the experience has been nothing but disappointing from start to finish. My vehicle had only six miles on it when I took it home, yet no one installed the required front license plate bracket--even though the state mandates a front plate. The salesperson was friendly enough, but mostly unnecessary since I already knew exactly what I wanted. Before filling my tank or giving the required full charge, he asked me to complete a review for him. I never received a full charge from them (I purchased a Jeep Wrangler 4xe)--not at purchase and not since. The biggest issues came from the finance department. I was given misleading information that increased my purchase price significantly. When I confronted him about the numbers, the price was quietly adjusted--but he took my tax break for himselves without informing me or asking for permission. That alone was beyond unacceptable. The only reason I've returned at all is because the purchase included a couple of free oil changes. I'm here today for a SCHEDULED oil change and was just told it will take an hour and fifteen minutes. Absolutely ridiculous. This dealership has been nothing but a headache. Between the dishonesty, the lack of communication, and the consistently poor service, I HIGHLY recommend that no one comes here. They are a complete joke, and I regret doing business with them.

There's a reason this is the second vehicle we bought from Tri State in the last several months…read more Towards the end of last year, we ordered one of the first Jeep Gladiators here and the buying experience was the best we'd ever had so when I was ready to buy my Challenger, I knew where I would find help. Despite the challenges of the pandemic, Charlie Basham and Tim White searched the country for what I was looking for and when they couldn't find it, they gave me some good advice - don't settle for what's available, order it exactly the way you want it. I've never been so glad to take someone else's advice. They kept me apprised of the status and Tim checked in regularly with me. The day I picked up the car, it seemed like everyone there, including the owner, came out to congratulate me. This is the way the buying process should always go.

From the owner: Welcome to Tri State Chrysler, Dodge, Jeep, Ram. Your trusted CDJR dealership in Northwest…read moreMissouri. We are proud to serve Maryville and the surrounding area with top quality automotive service and car sales. Looking for your ideal ride? Explore our vast inventory, to find a vehicle that fits your needs. As a premier dealer of Jeep, Dodge, and Chrysler vehicles, we combine a deep understanding of automotive technology with a commitment to delivering exceptional service. Our team of highly skilled technicians, equipped with cutting-edge tools and genuine OEM parts. Visit our CDJR dealership today or browse our website 24/7.

We have a Porsche Panamera. We were surprised that someone in this small town worked on them, as we…read moreare here from Colorado. They did some major work on it and did a fabulous job. The price was great and nothing compared to what an auto repair place in Colorado would have stolen from us. So far, we would recommend them!

Petersen Auto Repair provides the best service I have ever seen and at more reasonable prices. I…read morerely on their professional expertise.