This shouldn't be a surprise of a review. I am commenting strictly on the service department, not…read morethe sales side of things. I recently took in my Atlas for a transmission fluid flush. It was due and, apparently, most of the regular garages can't perform this service, even at the specialty shop I went to. So off to the dealership I went and everyone knows the deal with dealerships. Be prepared to pay a LOT more for services and parts. The transmission was as expected. Several hundred dollars for everything. Fine. My issue came with a sensor problem on my vehicle. The rear sensors, those that indicate a vehicle in the blind spot, when there is cross traffic while backing up, the system that indicates when you're getting too close to an object while backing up. Now I know I don't know diddly squat about vehicles anymore with all the tech they have on them but I think I know enough to know when things aren't right. When I asked for them to check the sensors they gave me an estimate of....what was it, $150? $250? Something like that? I couldn't believe it. Again, I don't know sht about this high tech stuff but I would imagine what I was asking for was for them to hook up the car to a computer that would be able to spit out the issue with the sensors in a matter of minutes if that long. I would have been more apt to pay for the repairs than to pay the amount of money they were asking for a diagnostic. That just perpetuates the stigma that goes with getting work done at a dealership. It's just expensive for no reason. *I* think plugging in the car to run a diagnostic while it sat there getting a transmission flush (or whatever they call it) wouldn't have warranted the price of the diagnostic. I found it ridiculous. So my Atlas goes on without the sensors working until I can get the second mortgage on my house to pay for diagnostics and repairs.

I had a great experience at Dean Team Volkswagen. Andrew was excellent and took a great deal of…read moretime finding a solution that worked for our family. I really appreciate the thought and care that went into our purchase. Thank you so much!!!

The owner is amazing and considerate. I have a very interesting problem with coming in and buying…read moremy first car and he knew exactly how to handle my situation. Sam found me the perfect car for my growing family and I recommend this place to anyone he was genuinely the sweetest best experience with a dealership ever and he's very transparent and real.

With in a week of buying the car the check engine light was on, & to top it off i was given an…read moreexpired inspection. Owner was rude & refused to make it right.

Bill from the fiancé department went above and beyond. He stayed well past closing to finalize the…read morepaperwork and had so much patience with my hyperactive children. I got there at 6pm and at 7pm I was pulling out of the lot in my new car. Thank you!

Review Update: attached a photo with caption that didn't allow me to explain that the text was…read moresent two weeks after I declined to purchase from Autoport. Craig sent this text at 11:15 PM waking me up. While not rude, It is VERY inappropriate. Craig told me the day I walked that they have "hundreds of customers." So why is he so defensive about losing a measly $10,00O sale? He told me to lower my tone when trying to get him to answer questions . He told me his boss was on his case so I guess he was taking it out on me. So much drama for a little used car business.

Worked with Fabian who gave a great rundown education on the X3 30i's new update and functionality…read morebefore going for a test drive. Lots of new things explained while driving while giving direction to fully test it out. Very knowledgeable and not pushy at all since he has a solid book of business with loyal clients. I loved the food for thoughts he gave since I have a car that is highly sought after due to the current economic state. He followed up with me quickly after asking more questions and the general manager followed up with me as well. I will update this later once the ball has moved forward!

Just Incompetent!…read more Walk in on a Saturday afternoon to test drive a M440i. We were told they cannot do that because it's raining outside and they don't want to get the cars dirty. Weird, but ok. Make an appointment for the next Saturday with Stefan. He follows up a day before, I confirm. Show up on time and the car isn't ready. Wait 20 mins for them to take it out of the dealership. He was expecting us, could have been prepared but overall body language and attitude was giving a ' I can't be bothered' vibe. Not great, but fine! We get in the car. He is on the back seat, quietly sitting and scrolling on his phone. My wife asked him 'so can you tell us something about the car?' He isn't sure, responds back with, 'umm...what do you want me to tell you'. I don't know dude, sell me the car. Isn't that your job? That should give you a sense of what we are dealing with here.

Best place to go for great quality and affordable repairs on my bmw. Wouldn't take my car to anyone…read moreelse

I took my '22 Z4 in to see about getting heated steering installed, one of the only options missing…read morefrom my car. BMW service departments refused to do it. I did my research, found a new heated steering assembly on eBay and brought it here with the hope of getting it installed. They researched every component of the assembly to ensure compatibility with my car, confirmed it would work and booked me an appointment. Today, it was installed, a little over 2 hours to completion and it works perfectly. My car was well taken care of and the work was first rate. Highly recommended!