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Seize the Seas

5.0 (1 review)
Open • 7:30 am - 7:30 pm
Updated over 3 months ago

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2 years ago

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Boca Express Travel

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4.2(21 reviews)
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If you are looking for an outstanding travel agent, look no further than Marie Pentivelope at Boca…read moreExpress Travel - An Independent Travel Advisor! Marie has planned multiple cruises for us, including a trip for our entire family of eight, and every experience has been absolutely wonderful. She is incredibly thorough, organized, knowledgeable, and always available when you need her. I honestly feel like I could talk to her every day if needed--she responds promptly and is always there to answer questions or help with changes. Marie truly handles everything! From flights, hotels, and transfers to excursions, dinner reservations, and all the details in between, she takes the stress out of planning a trip. For our two-week Alaska trip, she was even on the phone with us while we selected excursions and made our dinner reservations--and then she booked it all! One of the things we appreciate most is how incredibly organized she is. Marie puts everything together on paper, includes helpful notes, and organizes all of your travel documents in a folder with multiple pockets, arranged in the order you will need them. She even creates easy-to-follow charts showing exactly what you are doing each day. It was such a pleasure to simply pick up our folder and go, knowing that everything we needed was right at our fingertips. Our trips have been wonderful, but what makes traveling with Marie so special is the peace of mind she provides. If anything needs to be changed or adjusted, she is always there and handles it all. My husband says he will never take another trip without Marie as our travel agent, and I completely agree! We highly recommend Marie Pentivelope to anyone looking for a travel advisor who goes above and beyond. Her personal service, attention to detail, organization, and dedication are truly exceptional. Thank you, Marie, for making every trip so easy, enjoyable, and stress-free. We will never travel without you!

Need to rave about Boca Express Travel. We've used them for 2 trips to Italy a few years back and…read moreeverything went perfectly, best vacations we've ever had! Lots of coordination needed with 3rd parties and prepping us with everything we needed to know, especially the local 'details' you cannot research. Their contacts and knowledge are fantastic, Denise just rocks! But where they have really shined is when things don't work out as expected. A trip to Spain was interrupted by COVID, they handled everything: cancellations, travel insurance and ensured that we were completely refunded. But the best was just last week, when a Caribbean cruise was interrupted by injury. They dealt with the cruise line and, most importantly, found us a place to spend the night as we were sitting in the hospital lobby. Saved the Day is an understatement!!!

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Boca Express Travel
Boca Express Travel
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Cruise Planners Headquarters

Cruise Planners Headquarters

1.0(2 reviews)
5.3 km

Extremely difficult to get ahold of and gives you the run around for how they can't handle certain…read moresituations. Booked a cruise with Cynthia and spent 3 days going back and forth, trying to contact her to pay off cruise and zero response. Finally when she called back she said "I'm not the only one trying to contact her and needed to wait my turn." If my balance wasn't due that day and my family didn't already pay for their cruise I would have cancelled my reservations ASAP. Now onto another issue, I checked in online and was unable to find where I can pre pay for gratuities. I look at the cruise liners FAQ's and they said to contact them or our travel agent. Well not wanting to deal with Cynthia again I called the cruise company. Sadly, they said they are unable to help with my request since I went through a travel agent. So I contacted Cynthia who said we are suppose to be able to pay for tips online when we check in. So this is where I"m at right now. Stuck and waiting for her to do her job. Do yourself a favor and just book directly with the cruise line, sure you may not get an extra $50 room credit but it will save you a headache in the end.

We used Cruise Planners for our Alaska Cruise, which was delayed twice due to Covid (obviously…read morethrough no fault of cruise planners). Our first agent was impossible to communicate with. Poor response times and during rebooking process, he caused us to lose our previously paid trip insurance as well as excursion money paid due to his failure to notify us and delays in rebooking. We had to pay these fees a second time! After 2 years of poking and pleading, we contacted Cruise Planners corporate headquarters and requested a new agent. Unfortunately, we always had to keep reaching out over and over for answers and results were very slow in coming. Even after our cruise is over, we still have issues getting money back from a hotel overpayment that they were a party to. I would NEVER recommend or use this company again. The effort we had to put into communication with them really ruined our trip.

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Cruise Planners Headquarters
Cruise Planners Headquarters
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Seize the Seas - travelagents - Updated November 2026

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