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    Seize the Seas

    5.0 (1 review)
    Open 7:30 am - 7:30 pm
    Updated over 3 months ago

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    2 years ago

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    Cruise Planners Headquarters

    Cruise Planners Headquarters

    1.0(2 reviews)
    5.3 km

    We used Cruise Planners for our Alaska Cruise, which was delayed twice due to Covid (obviously…read morethrough no fault of cruise planners). Our first agent was impossible to communicate with. Poor response times and during rebooking process, he caused us to lose our previously paid trip insurance as well as excursion money paid due to his failure to notify us and delays in rebooking. We had to pay these fees a second time! After 2 years of poking and pleading, we contacted Cruise Planners corporate headquarters and requested a new agent. Unfortunately, we always had to keep reaching out over and over for answers and results were very slow in coming. Even after our cruise is over, we still have issues getting money back from a hotel overpayment that they were a party to. I would NEVER recommend or use this company again. The effort we had to put into communication with them really ruined our trip.

    Extremely difficult to get ahold of and gives you the run around for how they can't handle certain…read moresituations. Booked a cruise with Cynthia and spent 3 days going back and forth, trying to contact her to pay off cruise and zero response. Finally when she called back she said "I'm not the only one trying to contact her and needed to wait my turn." If my balance wasn't due that day and my family didn't already pay for their cruise I would have cancelled my reservations ASAP. Now onto another issue, I checked in online and was unable to find where I can pre pay for gratuities. I look at the cruise liners FAQ's and they said to contact them or our travel agent. Well not wanting to deal with Cynthia again I called the cruise company. Sadly, they said they are unable to help with my request since I went through a travel agent. So I contacted Cynthia who said we are suppose to be able to pay for tips online when we check in. So this is where I"m at right now. Stuck and waiting for her to do her job. Do yourself a favor and just book directly with the cruise line, sure you may not get an extra $50 room credit but it will save you a headache in the end.

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    Seize the Seas - travelagents - Updated May 2026

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