Love the location. Very smooth for notarized services. Staff friendly and it's clean in there. In…read moreand out within 20 minutes.

Bank like no other with Morgan as the manager. She is beyond amazing! I've never ever had a…read morebetter banking experience time after time without exception in my whole life! Morgan is way way above the rest and you can trust her, count on her, and she goes the extra mile for you every time no matter how big or small the task. As long as Morgan is the bank manager, I will be there! Seriously.. she is AMAZING!!!

I opened up a savings account at 4% interest. They told me it was for one year turns out to be. It…read morewas less than six months. They changed my interest rate from 4% to 0.01 without giving me anything in writing or touching base with me on the phone. So when I looked at my interest for the month, it was so little and I was expecting to get my normal amount. After several phone calls, it is still not resolved. Not only did they mislead me but then didn't return my phone calls the phone call. I finally got today was well. it's a 50-50 chance if you'll get your interest back needless to say I'm moving to a new bank. Beware of Wells Fargo. They do not do what they say they're going to do.

Always kind patient service yes it may take a wait on the phone but when they answer, they really…read morehelp you and don't limit their time with you just got off the phone with Louis. She was wonderful and helpful and now we have a set at the bank. Bank here for years the tellers are always so pleasant.

Miguel went above and beyond to help me. I recently was hit with fraud and needed to reopen…read moreaccounts and get some assurance BOA would take me of me and help me recover what as stolen and Miguel did all of that. As you could expect I was pretty nervous, scared and on edge and Miguel handled the entire situation with poise and gave me a lot of confidence by the time I left. He even stayed a whole hour past closing to ensure I left helped. Many thanks Miguel.

I had to cancel a fraudulent subscription and Miguel was extremely helpful and took care of my…read moreissue. Outstanding service!

I needed to open a business account. I made an appointment and I was 30 minutes late. And he still…read moretook me with a big smile on his face. Thank you Alex Vu For the fantastic service, quick, and easy. I appreciate all the feedback you gave me on my accounts and what I should be doing.

Terrible place to go. You would think it wouldn't be so hard to open an account but they make life…read moredifficult. Walked in trying to open two teen checking accounts. Spoke to the lady behind the desk who put us in the queue. Said it should only be 5 minutes. After waiting for 15 minutes, some other banker lady who isn't doing anything comes over and says that both her bankers are busy. Another one might come back in 15 minutes. Asks if we want to wait more? I said no thanks we will go to Bank of America. Not sure why they couldn't be upfront about the potential wait instead of making us wait for nothing. I have a relationship with chase and BofA. I'm going to move everything over to BofA now. Don't want my kids to start their financial relationships with a crappy bank like Chase.

"The path to financial independence begins with financial knowledge." I don't quite remember the…read morebathroom stall where I read this but it has stuck with me forever. On a recent visit to my bank I came across a man whose wisdom far surpassed his age. The young man couldn't have been a day over 36 and a half. I came initially to replace a debit card I lost after a weekend bender in Vegas with snow bunnies and some booger sugar. Needless to say my mind wasn't on my money and the money wasn't on my mind. In talking to Serrano he informed me that my card would be arriving in about a week but he wanted to take the time to let me know what his role was and how he helps customers. He then asked what kept me up at night. I began to share with him that after having unprotected intercouse i was deeply concerned about what I might have brought back from Vegas. The saying "what happens in Vegas stays in Vegas" doesn't apply to gonorrhea. As i went on and on Aaron sat there patiently nodding and showing genuine concern. After I was done speaking he shared that although he understood my concern he was referring to what kept me up at night financially. I really wish he would have specified this earlier. Hence the 4 stars. I then shared how saving for my retirement was a priority and I wasn't sure my lavish lifestyle was setting me up for future success. He then setup a follow up appointment for me to come talk to him and his advisor associate to review my brokerage accounts. I look forward to meeting with Aaron to talk about my future while finishing treatment for whatever this drip is.

These guys do not answer their phone. I will have to drive to the branch to get my question…read moreanswered.

I recently had to close my safe deposit box after Chase discontinued that service at this location,…read moreand the situation put me under tremendous stress. I had less than a month to fly across the country or risk losing my property to the state of California. After a terrible past experience with Wells Fargo, I panicked -- I even contacted the police before traveling and endured a nightmare trip with no sleep and multiple airports. When I arrived in Newport Beach, exhausted and still in the same clothes I'd worn on the plane, I was met by Akoni Jones, the Assistant Vice President. He treated me with genuine kindness and respect, and to my immense relief, all of my valuables were safely there. I cried from the relief and gratitude. Akoni has changed my view of the banking system. His professionalism, empathy, and integrity made an incredibly difficult situation so much easier. Thank you, Chase, and thank you, Akoni, for restoring my trust.

I like this Chase Bank as well. I have had to stop here on numerous occasions for convenience…read more There ATM systems are always working. Its a big bank with a huge parking lot. Never been inside yet, but I am sure they are all professionals.

The Lake Forest Branch, Genie which Helped me open my account many years ago is a Wonderful young…read morelady, Always there to Help me with my banking concerns.............

Corona Del Mar branch rating is low due to poor customer service…read more #1. when I was assigned an associate to help me in opening an account he never introduced himself , he sat down and began the process (he did have a badge with his name). He was not personable did not look me in the eye. Until I finally began some kind of friendly conversation with him...Using his name I read on the badge. I have had good training in my life, evidently he has not. #2 You can forget calling....hard to get ahold of anyone. #3. I have cancelled my account, I will go to a bank where my Patronage is appreciated.

Alex Alex Alex Alex Alex... What do I have to say about Alex? My god that man spent so much time…read morewith me I can't even believe how out of his way he went for me. Over two hours this man spent trying to fix my issue that we still were never able to resolve. Even though he had a million other things to do he still spent his time and sat there with me on hold until we got an answer. He fought for me tooth and nail and I am so grateful for his time and efforts. Alex you are amazing and I will stay at Bank of America customer just because of the service I got. Even though my solution was nowhere to be found Alex and I found a better one :-) love these guys over here and will continue to come back.

I want to be fair and assume this teller is new, but she seemed completely lost and moved at the…read morepace of the sloth from Zootopia. I spent nearly an hour in the bank for a basic deposit, despite there being zero line. To top it off, her coworkers completely ignored her struggles instead of stepping in to help. If she is a trainee, she clearly isn't getting the support she needs.

I have to bank here do to business with someone who has this financial institution…read more It's slow and old fashioned...making you fill out paper slips for making deposits. It charges $5 a month just to have a checking account without direct deposit. This branch is faster than the one on 19th street though. There is one teller here who is absolutely superb! I love getting her as my teller. She is fast, efficient, and super friendly. She alone makes this bank a decent place.

I went in to get a new debit card, they mailed me one with my maiden name and needed to corrected…read moreone. There was only one other customer in the bank and 4 bank associates. After 3 minutes inline, Sarah came out from behind the counter to see what I needed and then told me it would 10-15 minutes before anyone could help me! 3 associates not helping customers and I had to wait! Sarah and her team are the reason branches closes and everything is automated. I left, used the chat on the app and within 2 minutes they confirmed a corrected card would be mailed. Sarah and her team need to learn basic customer service, I have been a customer for over 20 years, maybe time to move on.

I've traveled a long road and dealt with plenty of banks in my time, but I reckon I've never come…read moreacross someone quite like Nicole at Nuvision Credit Union. In a world full of folks chasing dollars and forgetting the people behind them, Nicole is a rare breed. Honest, patient, knowledgeable, and genuinely committed to helping others. She treats you like a person, not just another account number. Good customer service is hard to come by these days, but Nicole? She's got a heart of gold and the kind of integrity you just can't teach. If there's one thing I've learned in this life, it's that good people are worth their weight in gold. Nuvision ought to consider itself mighty fortunate to have her. You've got my respect, Nicole. -- Arthur Have some faith.

I was a bit confused about the payoff process, and couldn't figure out what I was doing wrong. Eric…read moreT was incredible- I think I spoke to him three times and emailed him several times and he was incredibly helpful.