We expected a good experience, but unfortunately it was nightmarish. My wife and daughter have extremely sensitive teeth which is why we tried Dr. Powell in the first place. I scheduled an appointment for my wife and daughter for April 13, 2021. My wife and I arrived and signed in. We were temperature checked-no problem. My wife then sat down in the waiting room to fill out the new patient form. She was the only patient in the waiting room. She began to fill out the form but her glasses fogged up so she lowered her mask to clear them and continued to fill out the form.
The clerk left her desk, and all of a sudden Dr. Powell appeared. With no preamble or introduction he told my wife she would have to leave, and he would not be serving her. She asked why, and he said it was because she took her mask off. He was very aggressive, telling her she had to leave and he would not be serving her. My wife had put her mask on, and was now angry, but she tried to explain the logic of the situation:
1) There was no one else there.
2) We'd both been checked and our temperature was fine (CDC criteria)
3) He was going to be taking her mask off anyway to check her tooth, (Painful molar).
In addition she added that she had a condition which caused wearing a mask to cause great anxiety because of multiple assaults, (she is diagnosed with PTSD from service in the military when she was assaulted multiple times, gagged, tied up and raped back in the early 80's when women were not welcome in the military).
Dr. Powell raised his voice and yelled, "I don't care! Get out or I will call the police!" I've never seen a Doctor that angry. He had a complete meltdown. The best description I can use is "hateful." He actually appeared to hate us.
Then he turned on me. I'm also a veteran, and as angry as I was at this point, I didn't want to escalate the situation. I told him to leave the room, and my wife and I discussed whether to call the police ourselves. After a few moments we decided to leave and write a review. I have truly never experienced anything like this from a doctor in my 59 years.
My daughter had a later appointment, and I called her. She was already on the way, and because she had a very serious problem with a tooth she wanted to try it anyway--she'd been waiting ten days for an appointment. She got to the clinic but Dr. Powell had locked the doors and left. He didn't even have the courtesy to call her and cancel the appointment.
So this is how Dr. Powell treats people who come to him for sedation dentistry. Does he realize that people who pay for these procedures come to him because they are already nervous about the pain levels and discomfort of normal dentistry? Apparently he does not empathize with his patients and has no respect for people in general. I've never experienced anything like this from a doctor. Even Dr. House on TV had better bedside manner! read more