Been with them for years when a technician bypassed a motion sensor without our knowledge. Some…read moremonths later that building was broken into and the missing sensor allowed the thieves to operate inside without being detected. Result was about 5,000$ in damage. Management simply said it was not there problem and offered nothing. We asked for some discounted extra motion sensors and were told it would increase our cost to monitor because of increased expenses on Alert's part, which is simply not true. Tried to profit off their error's. They have a few good people but management in Wichita is a joke.

Senior citizen, had to stop with the monitoring because of cost. Had a door sensor go out…read more Customer for over 10 years and they wouldn't sell me one. Do not get in business with them. I would never use them.

We recently switched over from ADT to Brinks. Stefan from Sales was very helpful in explaining the…read moreadvantages of the new security system including cameras. Jose came to our house and installed the system. He spent plenty of time explaining the system and finding the right location for the cameras. Great job Brinks!! Barry Last, Ed.D.

I switched from ADT to LiveWatch two year's ago and have been extremely happy with the change. Not…read moreonly was LiveWatch less expensive, I have significantly more usable features and functionality with LiveWatch as opposed to ADT. LiveWatch was extremely easy to setup and they even provided a translator device that allowed me to use the existing sensors from my old system. For any issues that arose, LiveWatch's technical support was easy to contact and spent any time necessary with me to make sure my issue was resolved. Most importantly, LiveWatch's monitoring has been much more responsive than ADT's ever was. We had an alarm go off due to forgetting to close our garage door and LiveWatch notified us almost immediately of a pending alarm. Since we were less than 5 minutes from home we were able to go back, close the door and then reset the alarm. Had this been ADT, we would have been much farther away making it very inconvenient to return home. Since that incident occurred, I added a garage door control to the system, which now allows me to close the door remotely and reset the Alarm remotely via the Alarm.com app making it even more convenient. While I am on the subject, the Alarm.com app on my iPhone and ipad is the real power behind the system. With it, I am not only able to control the alarm system remotely, but I can also control my Thermostat and garage door as well as a wide variety of other home automation products including door locks. I am in the process of adding some additional home automation such as smart switches and outlets and the LiveWatch technical support team has been very helpful with guidance and providing me with information on compatible products. I would highly recommend LiveWatch to anyone looking for a home security system.

Great service and value once again, they fixed a stupid online purchase I made without judgement,…read morevery prompt and reasonable. Thank you John, Lawrence Ks

I've got keys from Rueschhoff and their affiliate, Mobile Locksmith, several times, and I've always…read morebeen satisfied. Yesterday was exceptional. I'd lost my car key two weeks ago. Been using a spare Rueschhoff cut a while back. It's the basic key that must be turned in the lock, and it cost $150. Yesterday afternoon, I discovered the dealer would charge more than my monthly payment to replace the original key! So at 4:30 I called Rueschhoff. Arron made my day. He quoted $150 over the phone, including programming, for a new smart key, and he said he could do it now. (NOTE: they close at 5:00. I didn't realize this, so I became a total jerk by getting some food to eat while they worked and waltzing in at 4:55. Always ask!) That's when I ruined Arron's day. The replacement key was complicated, partly because I didn't have the original with the transponder, and partly because of weird factory locksmithy stuff. Still, Arron, Mark and Jeff went far beyond the call of duty, working an hour overtime to get things right. Long story short: I ended up with an unprogrammed key, identical to the one I had made at Rueschhoff a few years ago for $150.Arron's girlfriend wasn't too pleased, but he has made this old woman really happy!

I locked myself out of my 2017 VW Alltrack and when I called, he reassured me that he'd be able to…read moreget into the vehicle and showed up in less than five minutes. Not even kidding. Once there, he was in my car within about five minutes. Super nice guy and ethically run business. If you ever find yourself in one of these 'unfortunate' situations give him a call

The worst service I have received from anyone. Needed keys to replace lost 2006 Silverado…read more Contacted Burgess. Worked for over 2 hours, with no results. Tech response " for $600 I can drill out your ignition switch and give you different key, but will take days to get replacement ignition, suggest you look harder for lost keys." Contacted Ivey locksmith, within 45 minutes they had 2 replacement keys Cost: $30. Burgess is not the only game in town!!