An all around poor customer service experience. Their helpfulness changes completely once you've…read morefiled a claim. I was sent to a catastrophe claim center that did a rushed and incomplete estimate that was short by 40%. I was given incorrect information when attempting to resolve the issue. Promises were made that were not kept. When I expressed my frustration over these issues I got nothing but bad attitudes and indifference. Not recommended.

The team with Randy Johnson is always so helpful and great! They answer the phones and the office…read moreis really well kept. All the people in the office are nice and geniune with me, and as always State Farm is still the best insurance around!

So far it has been seamless. very good experience. The people work here are very helpful. They…read morelowered my costs something American Family who I had been with forever could not do.

Bruce Oyler and the Agent staff in his office are great to work with. They are always available,…read moreready to answer questions or provide help and are glad to do so for their customers. We've been with Bruce Oyler for almost 20 years and have never had any issues with him or his staff. They are the first insurance agency I've ever done business with that truly is there to partner with you and help you through your insurance needs and with the right amount of coverage. There is a reason we have been with Bruce and team as long as we have. Can't recommend them enough!

Mark and Noreen are awesome! They are always so helpful and get me a great rate for both auto and…read morehome insurance!

From the owner: We are a full service insurance agencyread more

We started using MountainStorm as our insurance broker in mid 2022 for car and home insurance. At…read morefirst they were great, very attentive and we felt they were working hard to get us the best deal possible. But two years later that all changed. Our rates started to soar and we began to have a hard time getting ahold of someone or even getting a promised return call. We finally decided to stop doing business with them this year after we kept calling for over a month trying to get someone to shop around our policy due to huge increases in our premiums (we've never had an accident or filed a claim on our home). When they finally did get back to us the conversation felt very steered towards insurance companies that would benefit them and definitely not us (ie best commission for them) We went with another company that saved us over 3k on our policies and will be proactive in making sure we have the best rate and coverage each year without us having to call in and ask for it. I would avoid doing business with them because they are no longer for their clients and it shows.

I was referred to them by my realtor and find their lack of professionalism astonishing. I reached…read moreout to them July 2nd and it took 9 days (July 11th) to even respond to me about revisiting a quote for insurance. After the response, it then took them another 7 days (July 18th) to reply to me. Keep in mind that this is coming off of the original engagement in which I contacted mountain storm and didn't receive any follow up or quotes for over 3 weeks due to an employee termination. On top of all of this my realtor sends me an email where the owner Jeff finds it appropriate to personally attack a client prospect, ME: "He is so price sensitive because he wants the best coverage in the world for nothing. I've done all I can do for him. I fill in the gaps in his coverage and I tell him to go back to his agent to do this. He just keeps complaining about the price. My price is going to be higher because I'm not gonna sell a crapy policy." Let's be clear: 1) Your job is LITERALLY to find me like-or-better insurance coverage at a like-or-better price. My second request to you was an attempt to move business to you because my existing Allstate policy was going up $700. It has absolutely nothing to do with price sensitivity. 2) I have never ONCE complained about price, because in the entirety of our working relationship, it took nearly a month to even seen pricing information. 3) I'm not looking for the cheapest crappiest policy, that's why I reached out you professionals like you for your guidance. For your information, I reached out to another insurance broker and within 24 hours he (like you said originally) recommended that I stay with my existing policy even with the $700 price increase. Imagine that? Good customer service. You should try that.

Yurani is hard working and honest. She shopped and got me an incredible homeowners insurance rate…read more Very pleased and I highly recommend her as your agent.

I had been putting off shopping for auto and home insurance and it felt very overwhelming. I looked…read morefor a broker to help, and fortunately found Yurani. She has the knowledge and expertise to look at an array of insurance companies and their options, and she found us much better coverage than we had before and we are paying less. She also answered all of our questions, and the process was quick and easy. I would highly recommend working with Yurani.

First time State Farm client. Shout out to Nestor Rodriguez…read morefor providing an excellent service , in explaining the best coverage for my case and providing ways to save. Nestor gives you his attention 100% .

This was my first time filing for a home owners claim and the first time working with KAthleen. I…read moreworked directly with Kathleen Rankin, and I was extremely pleased and happy with her service with her customer service and response time to all of my questions and emails. Kathleen took the time to ensure I Understood everthing throughout the process which I greatly appreciated, she even was the one making all the phone calls and negotiations with my HOA. Her knowledge and respect she showed me throughout the full claim process was amazing. State Farm Insurance has been nothing but good to me and to all my family and friends I recmended them to it, and I have never had an insurance company that has supported me like they do. For anyone looking for a great company I highly recommend State Farm with Laura Leier.. I truly cannot say enough great things about this company and Kathleen. Overall I definitely give them a 5 star rating. Thank you for all you do Mouna Belaabbas

Colorado Insurance has handled our home & auto insurance needs for many years and we could not be…read morehappier with their service. Most recently I have worked with Kate Petree and she is wonderful. She responds to emails and phone calls very timely, often within hours. She is extremely professional and knowledgeable. Through her expertise we were able to save over $600.00 per year on our auto policies while adding doubling bodily injury coverage AND adding $1,000,000.00 umbrella coverage. Ned Archibald Fairplay, CO

I worked with Crystal about an urgent need to change my insurance and she took care of it. They…read moreship my insurance every year to get me the best deal and have never let me down.

Fred and Andy are great! They have helped me with my insurance now for a few years. They are fast,…read moreefficient, and help me know all the options so I can make an informed decision. Keep up the great work!

Happened to meet an old friend for coffee in Littleton and realized I was close to our…read moreorganization's insurance agency, Lautenbach Insurance. So I stopped by. No business to do, no additional needs, not buying any insurance... just stopped in to say hi. And they welcomed me as a friend, like always. Another client was just leaving, with a lot of laughs and warmth and smiles. That's how it is. Because that's who they are. They become a partner and friend. You don't get this kind of service anywhere else. And yet, their prices and premiums are still competitive, often lower than anywhere else for the same insurance. Better than anyone else has offered. Best of all, they are honest and once even told me how I could get better, less expensive coverage somewhere else for a personal project. Very "Miracle on 34th Street," right? I can't believe it has taken me this long to share my experience. Guess I was inspired today. Give Andy, Fred, or Doug your insurance needs and you'll be like me... a satisfied client who feels more like a friend. Just can't say enough good about Lautenbach Insurance. Keep it up, guys! Sorry it took so long to write something like this. But also, thanks for never asking me to. You rock!