the length of time I've been with Denise should say it all. over 15 years. need I say more? best service in the city of Aurora. quick on claims and now a lower rate,plus my home is insured through her. I do recommend. D.Herron read more

Always helpful and stellar customer service. Denise runs a great ship here. Need insurance for your home, car, boat, business or life... go here and know you will be taken care of. read more

Get at these folks, specifically Christi Readus. When life threw me some lemons and I needed to cancel my car insurance, Christi was empathetic and accommodating, and didn't pressure me in any way, shape, or form. In fact, I let her know how happy I'd been with the service, and as soon as things changed that I'd be back on the phone with her. She was completely patient, and even kindly checked in on me once or twice. Circumstances have greatly improved for me, and I called her up as promised. It was like talking to an old friend. Can't overstate how clean and easy it was re-upping with this agency. Prompt, clear responses via text, email, and phone. Definitely taken care of, and highly, highly recommended. read more

Thank you for taking genuine pride in what you do! I just applied for a life insurance policy and had the greatest experience ever!!! The assistant in your branch was the most helpful, knowledgeable, honest, and demonstrated willingness to help me and see that every question was answered and that I completed the call with no unanswered questions Thank you Christi for your AWESOME service! I am glad I had the opportunity to work with you!! read more

I have my insurance with Denise and she is accurate, caring, and professional. Her team does a great job with the details and making you feel part of the State Farm family. Her office setting is top notch!!! She makes sure our visits cover what I need and not what she wants to sell me. I appreciate that kind of service. I have been with State Farm for over 30 years and have had a few agents after moving to different cities and Denise is one of the best. She told me from day one what to expect and that helps me with some of the details they need from me. I just want a great rate and a great value!!! read more

Rubie quoted me for auto, renters and life insurance. She was very professional and informative. I would absolutely recommend Denise Smith office! read more

Denise and her team are fabulous! If you want and experienced agent with nearly 30 years experience, great customer service, and simply a great experience dealing with your car and home insurnace, I would highly recommend them! read more

This office has the worst organization and customer service skills. My parent and I were with this agency before Denise took it over and we here happy and taken care for over 10 years. Then Denise took it over with her unorganized staff and customer service challenged staff. The first time I asked them to switch my address and vehicle information and they switched my parent's account information instead of my husbands and mine. The addresses and banking information were wrong and it ended up costing my husband and I over a hundred dollars in fees. Needless to say I left the company immediately. I came back to the company because my mom bought me a new car for my birthday and she needed to be on the insurance because of the title. They didn't switch my bank account information and ended up causing my banking accounts problems and costing me another 100 dollars. Both times, I was told sorry we can refund that but we will make sure to fix our mistake... Save you time and MONEY somewhere else. read more

I recently moved to Colorado, and needed help transferring my policies. Christi was a pleasure to work. She made me feel at ease, and responded to all my questions right away. I highly recommend this agency. read more

Insurance can be confusing. Denise keeps it clear and simple. She is straightforward about what you need and why. She won't have you buying extra, unneeded coverage. But she will also be honest if she sees a gap you should consider filling. Denise and her office staff are responsive and I get the feeling that nothing will ever fall through the cracks under Denise's watchful eye. She is hands down, the best agent I have every had. read more