Frustrating bank, had to call Daniel six times to get refund for a fraudulent overdraft fee. Left a…read moremessage with every call. When he called back he had no recollection of my message and required me to re explain the issue. He made the simple process of a refund difficult and time wasting only to inform me you get 1 overdraft a year. I am leaving the bank as a result of this behavior.

They totally butchered a home equity loan getting the rates wrong, and initially assigned us to a…read morevery, very junior banker who didn't know much of anything and had to call for reinforcements. And WHATEVER you do if you're involved with any loan application with these people, come armed with a disposable email address or don't give them one at all. Also DO NOT give them your cell phone number. They sold us out within a day of our application (we quickly withdrew it) and have been getting financial spammers for months now, sometimes as many as 5 a day we have to unsubscribe or block. If you give them your real email or cell number, expect a waterfall of spam.

I got a pnc credit card for the 2% back on all purchases. Their credit card customer service and…read morewait times are ridiculously bad, making it not worth it for the 2%. When my card was near its limit, I went directly to a branch with cash to pay it down, so I could continue using the card for some upcoming purchases, getting the 2% back. It's been a week and neither the cash payment nor an additional payment I made with a check are reflected in my available balance. I'm now told that it might take up to seven business days. The folks at the branch were friendly and helpful, but completely clueless as to this situation, telling me I should get immediate credit or the next day worst case since I was paying cash Even when making a direct payment online from a PNC checking account to my PNC credit card there is still a several business day wait time to reflect the available balance on the credit card. Not worth it. Ridiculous policy. Zero stars. Not recommended.

No parking, too crowded, don't go here. Waste of time and stress. All I wanted to do was get cashread more

I am just leaving PNC Bank in northglenn. I walked into cash a check that was issued by their Bank…read morebut unfortunately they charge 2% of the check if you don't have an account. Which would be about $200 out of my pocket . How does that make sense it's their check?

Ericka was so helpful helping us with family matters! She took her time explaining everything and…read moremade sure we were taken care of.

I have started the process of divorcing myself from USAA (due to sheer ineptitude after the theft…read moreof my wallet) and opened accounts with Chase Bank today. I was very leery of the terrible google reviews for all Chase Bank branch locations within Colorado Springs. I did not want to get more hassles from this bank, after what I just went through with USAA. On a whim, I looked at the Castle Rock locations. There were 2 of them. The older location had the terrible reviews like the C Springs locations, but the newer location by the outlet malls had 1 review that was 5 out of 5 stars. Three people were mentioned by name in the review as being very helpful (Todd, Johnny, and Connie). Hmm, I decided I could drive up there and open the accounts. I called last Thursday to schedule an appointment, hoping to meet on Sat morning since I work during the week. The three people were not working on Sat. So, I decided to wait until Mon morning and take some time off work to do this. My meeting with Todd was set up for 9 am. I received a call back from Todd later that day, and he suggested that we meet at the Chase location on Baptist in Monument, so that I didn't have to drive to Castle Rock. Todd also lives in Monument. Todd talked to his manager Connie, and she approved the plan. Today was the appointment. Todd greeted me at the door, and we went into the bank. Todd talked briefly with the manager, who told him to use his desk. Todd went through the checklist of opening the accounts, and in the end everything was set up perfectly. A++ customer service !!! Thanks, Todd !! On a side note, the manager of the Baptist branch never came over to check on us, or to introduce himself to me. I believe they were short-staffed today, but I figured he/she could come over and say hi for just a minute. SO, if you are thinking about switching banks to have the instant text alerts for all your credit/debit cards, call the new Castle Rock branch and set up an appointment with Todd, Johnny, or Connie. These are the 3 individuals who had the great review before my dealings, and if Johnny and Connie are even half as customer-oriented as Todd was, they have probably the best Chase branch in the state.

Chase and I have a history together that is not great and completely at the fault of the bank…read moreitself. Don't let individuals, individual branches, or a corporation let you from having a good experience. I've been into this location several times now. Every person there is very kind. Their staff seems to have a good time working there. They have all been very helpful, and if I have any business to do with Chase, I'll come back here.

I don't agree with many of these reviews that have been posted about this Bellco location. Maybe…read morepeople are impatient? dont like being told theyll have to wait? Or just lack of respect for customer service. I will say this Bellco is always an amazing experience for me! I have been going to this Bellco for the last 5 almost 6 months now and every encounter is incredibly pleasant! The staff are kind, they are transparent with me on how long of a wait it will be, I am always greeted by not just 1 employee but many at a time. if you had a not-so-great experience here before, I'm sorry for you but if you are an individual who doesnt have patience or care much for people interactions, then I don't know what to tell you. Thank you Castle Rock Bellco team for your outstanding behavior, your kindness ALWAYS, and for taking care of me!

Josh is one of the best bankers I've ever worked with. He's kind, courteous, and most importantly…read moreknowledgeable. Where others give up, he will take the time to investigate, get answers, and solve problems. This location is very lucky to have his services and the only reason I'm doing this five star review. I was going around in circles trying to figure out how to get my daughter signed up for online banking for her student account. He had it done in under 15 minutes. Bellco needs to give him a raise and a promotion. Employees like him are rare to find!

This is not a review of any particular branch but Wells Fargo itself. Went to complain about why I…read moregot a $10 service charge when I thought I did everything right per each account to avoid a service fee. Come to find out, you now need to keep $1500 in checking along with some other transfers or direct deposits. Let's get real here guys. How many people have $1500 to just lay around in a checking account? This isn't the first time they've made surprise changes. Been with Wells Fargo for close to 40 years and stay only because they hold our mortgage. I can't understand why they would do this. What's the point? Im sure you don't need the $10 bucks.

I go to this Wells Fargo for my job, mainly to drop off deposits. I have never had an issue with…read morecustomer service or the time it takes. Granted, I came very early in the morning so I don't know how busy they can get. But as far as I and my coworkers are concerned, we've haven't had any problems while banking with them. Andria is very nice, so is Robert, and Charlie (I most likely did not spell everyone's name correctly).

I needed to get smaller denominations of cash for my wife's upcoming cruise. When I first walked…read moreup to the double doors Ethan was there to open the doors for me and to say good morning. Well thank you very much! Good morning to you as well! Next, I waited a moment for a teller. One was with another customer and one was busy with something else. That's when Abbey, the teller manager came from off the floor to ask if she could help me with a smile on her face. I enjoyed our verbal exchange as she gave me back the smaller denominations. Ethan, again, opened up the doors as I left and said goodbye. As I was walking to my car speaking to my wife on the phone she told me I made a minor mistake on my denominational amounts. I got to have the doors opened up for me again and the enjoyable pleasantries another time with both Ethan and Abbey. I left a second time thinking that these two wonderful individuals deserved some recognition. Thanks to both of you for getting my day off to the right kind of start!

We have been with 1stBank for years. After moving to Castle Rock this became the branch we have…read morealways used. I don't understand why all the negative reviews, I have never had bad experiences with this branch, they have actually worked very hard to accomplish what I was hoping to get done. I appreciate this branch and the help they offer!