My mother was a member of Lake Huron. A few months ago, my mom (who has memory loss diagnosed by a…read morephysician) was scammed out of almost $5000 while looking for a new job online. She took this out of state check to Frankenmuth Credit Union (as they participate in the co-op program) who failed to hold the check at all. The funds were made available right away. Tammy at Lake Huron called my mom to tell her that the check came back as fraudulent and that she would prosecute my mom if she did not have the money back to them by 6pm (it was noon at that time). Imagine how my mom felt at that point. I spoke with Tammy who was very unprofessional and told her that my mom did not have that money and that we needed to set up a payment plan. She said she was not authorized to do so. I asked her to direct me to somebody who could. I was directed to Martin Lee, who refused to even meet with me to hear the story. He left me a voicemail stating that "he wouldn't meet with me and they just want their money back. That's that." Come to find out, since my mom took the check to Frankenmuth Credit Union, the money belonged to them. Frankenmuth Credit union was very professional and was very willing to work with me. Ends up, my mom did not owe any of that money back because policy wasn't followed. My mom no longer uses Lake Huron Credit Union and I 100% do not recommend for anybody. I've never dealt with such unprofessional "businessmen" in my life.

Worst bank I have ever had to deal with!!!! If they had negative stars I would give them a ---10. I…read morespoke to two horrible employees named Sandy and Heather in an attempt to resolve this messed up situation. Today they repossessed (Stole)a vehicle in my name (CLEAR TITLE, NO LEIN) and I have no loans with them.... WTF kind of shit is this!!!

This location used to be Communication Family Credit Union many, many years ago. Most of the…read moremembers worked for Michigan Bell back then. This is now Wildfire Credit Union. I have been a member for over four decades. I have had an account here ever since I was 12-years-old. Our family currently has five generations of members! I have very fond memories of all the member dinners we attended in Frankenmuth with their famous chicken and fresh baked breads. I also recall cashing all of my savings bonds my parents had diligently saved before I went away to college. Gotta love them! Here you blaze your own trail! Our family has had and continue to have multiple mortgages, car loans, personal loans and lines of credit, checking accounts, savings accounts, and even vacation savings accounts. There are so many bonuses available with memberships. This is the main branch and when you enter there is a greeter desk to assist you. They have pod tellers that are very personal and welcoming like Andrea and Kaitlin versus the impersonal encounters with bank tellers that are usually behind a glass window. They have a coin machine in the front lobby to automatically count and tally all those containers you have at home with your saved loose change! They offer skip-a- payment options on loans twice a year - July and December, which is excellent around the holidays. They have a 24/7 mobile app access. They have fee free ATM usage at other credit unions. The list goes on.... Tip of the day: For members coming from I-675 to Tittabawassee Rd (trying saying that 5x fast), there is a shortcut to the branch to avoid the busy traffic and stop lights. Turn right on Curtis Rd, just before Applebee's, then turn left on Liberty Road which is a residential street, and then turn right on Credit Union Road. Yes, they have their own access road! It will bring you directly to the branch parking lot!

Terrible bank. By far the worst in bay city. Terrible fees and the bank managers are the worst…read more Stay away from this shit hole.

the best bank in town very friendly I love this place the tellers are are nice very helpfulread more

My experience with Family First Credit Union has been incredibly disappointing due to the conduct…read moreof its leadership. I believe that a financial institution should remain neutral and professional at all times; however, the CEO has chosen to use her platform to broadcast divisive personal political opinions regarding Canada. It is deeply concerning that a representative of the bank would participate in a conference abroad while simultaneously alienating the citizens of that country. It is frustrating to see a business leader prioritize personal messaging over the professional, neutral environment that is expected in banking. This lack of professionalism has caused me to lose trust in the institution's judgment and commitment to its customers. It is frustrating to see a business leader prioritize personal messaging over the professional environment expected in banking.

Debbie has been exceedingly helpful and compassionate. We were "hacked" and Debbie has helped us…read morereset our laptop with great sympathy. At no time did we feel degraded, incompetent, or in any way "dumb". Debbie has helped us immensely and we certainly appreciate Team One employing such competent people. Thank you. Frank and Candy Polzin

So helpful and friendly. I've done a good amount of business there over the years! Very…read moreaccommodating during COVID while following the guidelines enforced.

Not a good credit union at all! Funds were cleared yet Financial Plus has no info as to where those…read morefunds were deposited. All they could say was that funds will be returned possibly if there was a mixup. Spoke to a customer service rep and of course it's 25 minutes to closing and mysteriously the phone disconnected, no call back , NOTHING! DO YOURSELF A FAVOR---BANK SOMEWHERE ELSE!

From the owner: Joining Financial Plus Credit Union isn't just about having a place to manage your finances; it's…read moreabout becoming part of a community that genuinely cares about its members. Founded by auto workers rooted in Genesee County, Financial Plus Credit Union has grown to proudly serve the entire state of Michigan. If you appreciate personalized conversation and 24/7 access to a variety of banking products and services--Financial Plus is the credit union for you.

This bank is the first bank that has thrilled me to no end. When I opened my first account at 18 I…read morethought $3000 dollars was a big deal, unfortunately I had to wait until I was 50 to get the reaction I expected at the beginning of a business relationship, thank you Huntington personnel you are all gems.

This branch has good tellers, but the non-teller people I've dealt with have been real time…read morewasters. Took over an hour to open a second account, and account is still unusable. Trying to follow up is a major chore. You can sometimes get through to a "live" person, but don't count on competence or courtesy. Recent example, Amy, the receptionist asked what my question was, then started talking about some other topic. Started arguing with me when I tried to get back to the point. What a loser. I want to close my second account, but I don't want to waste the time, and I don't want to deal with the incompetence. Ugh.

This has been my credit union for over 20 years and I can't imagine changing! When they first…read morechanged their name to 'Wildfire' I thought, "oh dear that is not a good name for a credit union!" But, they have proven themselves worthy, well and above in the industry! No problems ever!

Great Credit Union always helpful with very gracious clerks. Very helpful when I call because I…read moremessed up my online banking.