You get what you pay for. The resort is run down. Half of our group had to change rooms due to broken items (tv, shower, toilet..). Some helpfull staff,some ok service. read more

Secrets Resort - Broken window. - Rest Stops Near Me - San Miguel, ROO

(Part 1) My fiancé is in tears. This has been one of the worst experiences of my life. The hostess Diana, at Bordeaux their French restaurant, was racist. Here's why ... My fiancé and I walked from dreams, their sister resort, and arrived there with 55 to 60 minutes until the restaurant closed. We walked there hoping for a better date night because after eating dinner with her family I was just served inedible octopus at Gogi and while eating there and being left with an empty stomach because I couldn't eat more than a bite of the octopus. When we arrived at roughly 10pm Diana, the hostess at at the French restaurant (Bordeaux) at Secrets, did warn us the restaurant was full at the moment and that we may not get a table because many parties were still eating. We kindly told her we will wait and see. Well from 10pm on, we watched table after table get up. 2 tops, 4 tops, empty tables, etc. I'm a bartender and I've worked in the restaurant industry my entire life and treat the janitor like the CEO. I saw a poor guy raking the sand in the hot sun the other day, working for the resort, and walked over and tipped him. I appreciate hard workers and honest people and many of the staff are those nice kind of hard working people but overall it's people like Diana who really ruin it for the good eggs. This person should find a different industry to work in, because I could tell Diana has no business being in this industry, as I have never felt so disrespected, as a guest. I waited close to the host stand and the hostess Diana, purposefully avoided trying to make eye contact. After seating a Mexican group of 6 to 8 and an 2 top consisting of an older lady with her son, there were 20 minutes until the kitchen closed and multiple tables 4+ (3 inside and a two top, that had been unbussed for 10 minutes, which was available outside) were now open with everyone in front of us already sat. It's sad because from the second I was greeted by Diana I knew that in order to get a table at our all inclusive resorts sister hotel, that we needed to tip her to get one. At 10:10 I told my fiancé hey we need to tip her before being sat otherwise we won't get sat and my fiancé (not having worked in restaurants for the last 14 years gave her the benefit saying no she is going to the back to get something and then will seat us after). Sure enough I could read this selfish type of worker, hungry for a tip she could pocket away from her coworkers, from a mile away and Diana unfortunately proved me right stalled and waited with multiple tables open to deliver the news. The hostess ignored us from 10:10 to 10:16pm. At 10:16 (purposefully stalled to make it seem like it's 15 minutes within the kitchen closing for orders) after coming back to her hostess stand Diana finally made eye contact to tell us that no tables were available even though we were multiple tables still open with 45 minutes to go until the restaurant closed and 15 minutes before the kitchen closed. She asked us if we had ever tried room service and tried to deflect us to oceana (another restaurant). I asked to speak to a manager, and was placed between a rock and hard place because no paying guests should be treated this way and now I had my fiancé's hopes of having a better dinner crushed because now after she saw how we were being treated was urging me to go, and as we were walking away ... the table sat before us offered for us to join them (since they were sitting right next to the host stand and overheard Diana use their table as an excuse not to seat us). These people watched us get discriminated against, and my fiancé was too kind to accept the two tops kind offer to join them for dinner. These people, total strangers felt bad for us, otherwise they would not have extended the helping hand. read more

Secrets Resort - Unbussed and purposefully ignored table that Diana, the hostess at Bordeaux, would not seat us at. - Rest Stops Near Me - San Miguel, ROO

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*This review is for Secrets Aura Cozumel* We started our 7 night stay, booked through Air Canada Vacations on 12/24. Flights were fine. But I should note that ACV and Air Canada are completely separate entities, so don't expect to be able to use your AC status for anything. We opted to take a taxi to beat the line for the transfer. As we had booked an ocean front swim up preferred suite, we were eligible for check in at the preferred lounge instead of the main lobby. This was a decent experience. We were put in room 1211. Upon getting to the room, we found that it had not been cleaned, the TV didn't work and the door fell off the fridge when I opened it. Back to the preferred lounge I went. They moved us to room 1115. The condition of this room was much cleaner so we took it as they said that was the only option left. It was not a preferred room, nor did it have an ocean view, but as we still had the preferred amenities, we decided to make the best of it. On day 3, we finally found an ACV rep at the resort next door and made some complaints about not getting the room we had booked. He was able to get us finally moved into our booked room (1413) starting on our 5th night. Now for the resort. For the most part, the staff tried their best. Room service was quick and decent 24/7. But this resort is a far cry for the advertised 5 star. Maybe a 3 star if you plugged your nose and squinted a bit. Common areas were all dirty. Most of the public access restrooms were unusable, which was a shame, because the toilets didn't flush consistently in all 3 of the rooms we were in. Many parts of the resort constantly smelled of open sewer. The food was horrible. We ended up taking $40USD return taxi rides to Cozumel a few days for lunch or dinner. And the taco place across the road from the main gate is absolutely amazing. With preferred access, you can go to the resteraunts at Sunscapes and Dreams next door. So that's a help as the food at Dreams was decent. If you didn't pay the extra for preferred, you would have way less options. Now for the highlight of the trip, and this may sound funny, but the resort is 100% non smoking. They have a smoking area with a few tables beside the tennis courts. We were able to meet people in this area. Some of the best people you could spend a Christmas vacation with, from all over the world and collectively smoke cigarettes, cigars and complain about how horrible this resort was. With out this, we would have probably packed up and got an AirBnB in Cozumel or something. This was our first stay at a Secrets resort. As far as their marketing goes, it looks amazing, but you can't believe what it looks like online. This place is in a serious need of a rebuild. Or it needs to be downgraded to a 3 star so you know what you're getting into when you book read more

Food is awful. Trying to sell a trip to their other resort upon check in. Details suck....dirty. 6 calls to try and get a new room because there's an alarm like noise from the AC. Not worth the trip. read more

Dishonest in marketing.... Just got back from Secrets, Cozumel which Cheap Caribbean ( who we used to trust) claims is a 5 star resort. This was like staying in a dirty, old broken down motel 6. we have been here before ( 6 years ago ) and it was good enough to go back, or at least we thought. when we get to our "upgraded" swim up room to only find out it was filthy, fixtures were broken, bed was uncomfortable, and this swim up pool was FILTHY! The stairs leading into the water were broken, jagged & unsafe.. there were tiles missing everywhere... dark stains and poorly repaired holes throughout the room... There was also no weather stripping on the entry way door which lead to excessive noise & light pollution. Now lets talk about the inedible food at the "restaurants" the buffet is pure garbage food... cold, unhealthy looking and tasting & no one could explain or make better... we even went to Oceana, one of the "upgraded" restaurants and my wife got food poisoning from the mahi-mahi. And if you would like a decent cocktail, STAY AWAY! Poor quality liquor, terrible drinks, hot beer. That is if they had beer ready... they were constantly "out of beer" or just restocked and it was hot (er). How are you out of Beer in a supposed respectable resort? I would tell you spend your money elsewhere unless you want to leave upset that you did not receive the value CHEAP CARIBBEAN or SECRETS claims they provide. False & misleading to say the least. The facility and experience was so bad that both CHEAP CARRIBEAN & SECRETS has lost my business forever. I know this wont mean anything to them as they quite clearly do not worry about their guests experience or they would not subjected anyone to this terrible product. read more

Well let me start by saying, if you've never been to an all-inclusive, I can maybe see why you'd like Secrets Papagayo. That said, while I try to enjoy all experiences, especially given COVID, my Secrets experience was just awful. If you are thinking of coming here or maybe come here yearly, I encourage you to save a few more dollars and check out a Sandals Resort (I'm not paid by them nor' associated with them) and then make the comparison. Firstly, there was no airport transportation. Why an all-inclusive that is 20 minutes away doesn't provide transportation is beyond me...but okay sure I'll go through being harassed and haggled by taxis (don't try uber) to pay $30-40 USD extra to get there and back. Once we arrived, we learned quickly that our all-inclusive only included breakfast. But don't worry, for an extra $150.00/pp you can have the all-inclusive option (hard if not impossible to find that on the website that touts being an all-inclusive). Oh, and even better, you'll notice basically nobody asks you if you're an all-inclusive member or not, so it makes you wonder if paying the amount was even required. Calling ahead of time and at the front desk we were assured we did need a COVID test, and that the antigen test was included with our stay. This is pretty in line with EVERY other all-inclusive right now. Except, not at Secrets Papagayo. No, after our test they called and let us know it's only free (after giving us different prices for Antigen numerous times [Yes, I know it was also different for the other test]) if we stayed 3 or more nights. Okay so there's another $180 USD. Well once we got that settled, they let us know our room wouldn't be ready for another 2 hours (oh the fact I called and asked for an early check in that was confirmed didn't seem to matter). So, in the meantime we went to a restaurant to eat and have a drink. Finally, once the room was ready (waiting until exactly 3pm before letting us in) the shuttle took us to our room and quickly dropped us off (not bringing the bags in or anything). Yet...despite having all our bags and being ready to finally get in the room...the keys didn't work. Normally an easy issue except the driver left, we were up a hill (if you've stayed here, you understand a hill isn't me being lazy, it's HUGE...would literally take about 30 minutes to get down in the humid hotness of C.R.), and nobody else was around. We finally found a cleaning crew member that after passing our info along numerous times we finally got into our room an HOUR later. And low and behold, it wasn't the one I booked. But at this point, I took it. Again, trying to stay positive. First thing we do is walk down to lunch at Oceanside. Well upon walking up we're told that we have to be some sort of premium members to eat at this restaurant. I reassured them "oh I paid extra for all inclusive so I could eat here" and they still let me know that I was mistaken and that you have to be members to eat there...okay...? The next day we went to do some water activities. Well, all 2 kayaks were being used...what resort only has two of each piece of equipment (and no goggles for snorkeling due to COVID [despite other resorts having had figured this out]) and when the wind picked up, they shut it down (seemed excessive given it was a slight breeze, but they know the area better than me so it's fine). Overall, while I enjoyed the positives, there were A LOT of negatives. I've ran a few travelling influencer pages, been to over 40 countries, and have stayed at numerous all-inclusive resorts. So, I know every part of the world is different and frankly am okay staying in a bad area while travelling if that's what the area is known for and what I'm paying for. That being said, again, I encourage anyone to instead look at spending just a few more dollars for a Sandals Resort (best IMO after many different resort experiences), or another resort in general. If you come here yearly, I also encourage you to stay somewhere else and give it a try. This was vacation was just...disappointing. read more

Recently got back from Secrets Aura in Cozumel. We were extremely disappointed and have no idea how that resort has 4 stars. It is barely a 2 star facility. Room was dirty, needed repairs and mold. Food was not good and it was difficult to find a restaurant that was open. Our room came with champagne breakfast and bottle of alcohol, we were blown off about the breakfast and didn't get any alcohol until our last day. I would never return. Although we had air and electricity which was considered lucky. read more

We recently stayed at Secrets Cap Cana in the Dominican Republic. Beautiful place, but the service could be improved. From the day we arrived, we encountered some issues. The check-in process took too long, leaving us waiting for a couple of hours to get to our room, even though we arrived well after check-in time. On the first day, it was raining, and our bags, including a laptop bag, were left outside, causing damage to the laptop. The Wi-Fi wasn't working, so we couldn't access the restaurant menus as advised. During our breakfast and lunch buffet, AC condensation dripped directly into our food. Secrets Cap Cana is an all-inclusive resort, but beach bungalows and "premium" wines are not included. We received a $200 voucher for the spa, a romantic dinner, or premium wine. However, we couldn't use the voucher as a single amount; it was split into three sections, requiring additional spending to use it fully. On a positive note, the food choices were good, and the restaurants were enjoyable. We had a particularly great experience with Luis from the seafood restaurant and our Concierge Gerardo was very helpful during our stay. read more

I came to Secrets Aura to SCUBA dive with a friend of mine, I booked my dives through Palancar divers, there are two onsite dive counters, Palancar and Light House, I found Palancar to be less money and very good. Now onto the hotel: The hotel is advertised as an "adult only hotel," this simply means no kids, there is no nudity or freaky stuff going on...go to Cancun for that. The grounds of the hotel are very well kept, immaculate, the staff is great and always there to help. Secrets is an all inclusive hotel and sits on a very long beautiful white sand beach however the water is very shallow and rocky, you need to swim out some distance to get into deeper water. There are two great pools at the hotel if you're not into the ocean. My room 1224 was very large, the bed was comfortable, AC worked great, lots of American channels and even free porn (definitely a great shock factor when flipping through channels)! My room had great blackout shades, it kept the room really dark in the morning. The bathroom was great, big shower HOWEVER the shower head was broken and was spraying all over the place, and the shower control did not work properly. I told the front desk however it was never fixed. The other issue I had was the door that separated the bathroom from the hallway was glass, I was sharing the room with my friend, kinda awkward not having privacy from the room when in the shower. Secrets has many different food options from casual to fancy-ish however, the food is mediocre at best. The buffet at the Sunscape Hotel which is connected to Secrets (you can use their restaurants) is really bad, they really need to work on the food quality and how they prepare the food. A lot of items that should be hot are either cold or overcooked. I am not going to blame the hotel BUT I did have ceviche and had an upset stomach for several days pretty much started right after eating it. If you're looking for an all inclusive hotel, it's very low-key and relaxing, don't expect too much from the food. The free WIFI works really good all over the hotel. Secrets is about 15 minutes away from city life (not too much action) if you're looking to escape for an evening, expect to pay about $15.00 each way for taxi. read more

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Wow to book is easy but to cancel? Been on hold for hours on the phone and was told that was the only way to cancel. Not so easy to get your refund back as what they said on their one click booking page that sounds so flexible and friendly. read more

My stay was at Secrets Cap Cana in the Dominican Republic. Honestly the grounds and the rooms were the cleanliest I have ever seen a resort. You couldn't throw a stick without hitting someone working diligently to serve but this place is grossly mismanaged. No common sense in moving people around efficiently. EVERYTHING is stand in line! 5 venues for dinner and one hostess to take your room number and write your name on a card and leisurely cross the room and seat you while10 people are waiting. Geez! Once your there, that's it. You can't go anywhere, walk anywhere or see any of the countryside without a planned and expensive "available excursion" Lastly--I am a once a year at the Christmas party kind of drinker (lightweight) and I can say as a fact that the booze is so watered down you cannot even get a warm relaxing feeling. I tried several different bars and several different drinks and finally I halted the bartender after he put the shot of rum on top of my drink and drank it straight off the top before he stirred it into the rest, and it was nothing but colored water folks. So in conclusion: location - 0 stars support staff - 5 stars management - 0 stars drinks - 0 stars I wish I could figure out how to write to their corporate office and see if the fake booze is a company policy or if they are getting ripped off by this location too. read more

My name is Katherine Fitzpatrick and recently I have tried calling into Secrets Resort to cancel a reservation I had for Airfare + Resort stay at Dominican Republic Royal Beach Resort. I was transferred to one of their support team members Janet Vasquez, as she assured me that due to Covid, and my current situation that she would personally speak with her immediate supervisor and see if she could help me. I paid for the "Travel Protection", not realizing I had only paid for credit and not refund. As me and my husband are unable to go due to the covid restrictions getting tighter, along with recently finding out I am pregnant with our second child. (This would use up the 1 Year continuance that the resort offers if you are to have a credit pending) Over a week went by and Janet continued to ignore my calls, have representatives place me on hold for over an hour at a time ( I have screenshots to prove this ) After a week of trying to reach Ms. Vasquez I then asked any other representative to help me with my situation. Since I knew I was not going to receive a full refund, I asked if they would please consider a half refund half credit as somehow at this point I still wanted to enjoy this resort. The representative did nothing of the sort of trying to speak with their supervisor, ask any managers on shift, just stated that there were rules to follow, and there was nothing I could do. I would be wasting the $2,385.85 I had spent The disrespect I received from each representative, the straight up LIES I had heard and unprofessionalism I had received from Janet Vazquez blew my mind for such a "5 Star Resort". So now this is my personal mission. I need to make sure every single person I know, understands the horrible customer service I received. I need the Better Business Bureau to hear my story, I need other Resorts to hear my story, and make sure they understand this is NOT how you treat customers who have spent a lot of money to be treated this way. My friends, my family, my collogues, they will all personally hear what outrageous horrible human interaction I have had with your company. After asking for just kindness and respect. I hope this does some good and stops at least ONE family from visiting these Secrets resorts. Thank you, Katherine Fitzpatrick Reservation #0T4000S3 read more

For what I paid for this resort, I felt it was well worth it!!! The staff was great, breakfast was a good highlight, room had a fabulous view and balcony, snorkeling was right off the dock and colorful. We saw sting rays, blow fish, barracuda and lots of other sea creatures. Bring your own snorkeling gear if you have it! French restaurant was Devine. Definitely try it. Take a cab to Albertos for the best lobster tail you have ever had! All in all, this place is great for romance or friends. No kids and lots of space to explore. I'd go back! read more

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This place is such a scam!!! My boyfriend and I were here in November for a friend's wedding. We paid for one of the most expensive rooms on bookit.com. It was supposed to be a swim up room with ocean view. We paid an extra $200 a night compared to the "preferred" section just for this room. We don't travel a lot so we thought we would go all out. Well, when we arrived we were told our room was not available because the entire building was under construction!!! They placed is in the "preferred" section making it seem like we somehow got an upgrade. It was NOT an upgrade. Again, we paid an extra $200 per night for 5 nights. That's $1000 extra we paid to have the swim up room. Oh and they offered up a complimentary 20 minute massage to make up for the inconvenience. Haha! I'm sorry but a 20 minute massage just seemed like a waste of time. Upon booking, we were also told we were receiving a $200 credit towards the spa/ dining etc. cool, except the $200 amount is split up. You can only use $100 toward spa services, $60 towards dinner and so on. So either way you are still spending more money. Our stay there sucked. Anyway, the resort told us when we get back home we can contact bookit.com to see if we can get some money back. When bookit called the resort they said they will not give us any money back because they offered us the massage to make up for it. I will never ever EVER even consider going to this resort or any of the other resorts they are associated with. read more

I got a complaint... I'll update later with the positives. But right now we are in the Desires bar. The place is crowded and ready for fun. We've asked multiple people how to get music up here... But they said the music is an auto DJ down at the beach, which is empty, and in another hour a DJ will be here when he is done playing songs for the kid dance party at the resort next door. Sooooo... That kind of sucks. read more

This place is a solid 3 stars. The staff was amazing that is the only reason I didn't rate it a 2. Especially Carlos in the preferred pool, he memorized our drinks and names and as soon as we started walking over had them ready. And when we walked by to the beach he delivered them to us out there. Amazing service. The downside was that our first room had mold on the pillows! So disgusting. They eventually moved us to another room but it was so gross. They failed to move our bottle of tequila and welcome champagne which was a bummer but not a big loss at this all inclusive. The restaurants are sub par compared to other secrets resorts like Maroma Beach or wild Orchid. We were shocked to come from those facilities into this one which Agnes at the Preferred Lounge stated was still "in transition" The lounge was a nice spot but the food or snacks they had in there were disgusting. Especially the sushi that is left out in a warm room from 11am until 4pm. Not sure how that meets any sort of food guidelines. Overall disappointed in the price for what we received but the staff and activities added 1 more star to the review. read more

Secrets Resort - The pier - Rest Stops Near Me - San Miguel, ROO

I adore this place. The check in was fast, the staff incredibly friendly. The food is delicious. Truly better than i expected. It wasnt until day 3 that a few things hindered my enjoyment of this stunning resort. My neighbouring guests apparently would go out drinking and return after 3 am without their key, and felt the need to yell and kick the door until their apparently hearing impaired friends would get up and let them in. Not the hotels fault. I should have called the front desk but i didnt. The next day, i was sitting in my rooftop pool (glorious!) and smelled cigarette smoke. Yuck. My neighbours were smoking. I had thought it was a non-smoking facility. I could be wrong. But WE were threatened with a 300$ USD room cleaning fee if our room was deemed to smell like smoke. Ok then. The next day, while on the beach, we noticed people walking across the roofs going in to different rooftop pools. They didnt go to ours, but went to the others. It made me very uncomfortable and I felt like i needed to return to the room. Again, not the hotels fault. I should have called the front desk about it. Positives: The food is simply amazing. Its always hot, fresh and wonderfully plated. Art. The staff is wonderful. Very helpful and sweet. The pools are gorgeous. The large beach area is clean and attractive. The free drinks are quality, not bottom shelf liquor. On day 4 I had finally had enough of the neighbour idiots. I went to the lobby, told them about the smoking, the pool/roof jumping, and the early morning, 3 am percussion sessions. They quickly offered my husband and i massages. I grudgingly accepted, im so glad i did. They were both talented massage therapists. Very good. I will go back, but if something problematic happens i will call the front desk and get it handled instead of stewing about it. They were happy to try to fix things once i did tell them there was a problem. Great place. read more

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We went here for our honeymoon and hit some snags that ordinarily would've left us very disenchanted and unwilling to return. However, the resort as a whole is so incredible and the staff so amazing that we would not only come back, but we are already planning our next trip back. The all inclusive feature is stellar. We ate and drank our little hearts out and everything- even tip- is included. Tips are welcome and the staff is super appreciative. There were some definite annoyances on this trip, but I think the majority of it was that the resort was VERY busy while we were there. Pros: * Two words- ALL INCLUSIVE. * The restaurants were great, with the exception of one experience which I will list in the cons. * The staff is absolutely incredible. They will do anything you need and are genuinely friendly. It was so nice to see REAL smiles. Anyone you ask clearly loved their job. * For all the snags we hit, they made up for it greatly. We were given a discounted rate to upgrade, a free continental breakfast with a bottle of champagne and 2 free massages * the upgraded room was ahhhhhhmazing. To die for. My apartment is slum in comparison. * the resort is SO CLEAN. They maintain it pristinely. * ADULTS ONLY! No screamy children. YASSSSS. * TRY THE JUNE BUG DRINK. THEN TRY IT FROZEN. YOURE WELCOME. * After requesting that our mini bar get restocked, because they had apparently skipped us that day, they not only double stocked it, but left us a tray with a full bottle of tequila, shot glasses, limes and salt. SCORE! * the staff. Yes, I know I mentioned them already but it deserves mentioning again. They were so personable that we actually went around before our flight saying goodbye to them!! Cons: * STAY AWAY FROM SUNSCAPES. DONT DO IT. It sounds like a good deal but oh my god- don't. It's smaller, dingier, LOUD. You don't get access to the whole resort the way you do on the Secrets side, even though they advertise as such. The rooms are literally one room and a bathroom, and that's not a big room. * be very careful when you book. We booked a honeymoon package and king room with a view and we got a crap room, no package and 2 twin beds....on our honeymoon. STAY AWAY FROM SUNSCAPES! * request a specific time for the nightly turn down service or they'll come...whenever. 10:30? 7:00? 9:45? It varied daily and became an annoyance. * Same for maid service. They will pound and pound and pound on the door at weird hours during the day....even when you're yelling to go away. * Bordeaux, a French restaurant on the Secrets side, is always packed and busy, but the food is tasty. It's the "fancy" place to go for dinner. However, it was so slammed one night that after putting our names in at 8:15, we didn't eat until 10:30. 75% of the way through my chicken cordon bleu, I discovered that it was raw on one end. Guess who was loving the toilet the next day? * The spa is excellent- seriously excellent- but skip the gel manicure. Overpriced and all around not good. It took 2 hours! * The shopping sucks. They have 6 small shops and they're wicked overpriced. We paid $26 for a bottle of sunscreen!! Apparently you have to go into town for the good shopping, but we were kind of lazy and didn't want to leave the pool and free drinks. Why pay to leave when you're all inclusive?! More shopping would definitely be awesome, though. All in all- fantastic place. We WILL be back! If it hadn't been for the crap check in and the food poisoning, it would've easily been 5 stars! (shout out to Mariana, Jose and Isabel. WE LOVE YOU!) read more

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We stayed at suns cape sabot which is owned by secrets & share the same restraints. Free drinks are weak!!! I swear people get paid to lie on these reviews. Cost u $15-20 ea way to go to town. Dive shop for scuba is a scam n rip off, once u have eaten at one ristorante can say u ate at them all. Would never go back! read more

The rooms a huge and nicely done. I love the large bath area and shower. There was a great balcony with a seating area. Room service was great and all the food in the resort was tasty. The drinks could be better, but I think it really depended on the bartender. My main complaint is that the people who work here do not seem very happy. We had a couple of great employees, Marcos and Martin at the Barfoot Cafe and Felipe at the preferred club bar. They were upbeat and friendly and did not act as if we were bothering them. Otherwise, the others all wore sour expressions and really did not care. Such a difference from Secrets Capri in Cancun, where everyone was absolutely amazing and enjoyed their jobs. read more

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This place is sub-par for the Secrets line. We just returned from a week vacation here. The biggest problem with this resort is that is right on top of their sister resort Sunscape Sabor. Sunscape is their cheaper family budget friendly resort line. Secrets is one of their higher adults only lines. See where I'm going with this yet? To compound matters they placed the preferred section of the Secrets resort next to the Market Cafe buffet and that is the only buffer between the two resorts. So people from Sunscape were allowed to use the Market Cafe and there is no clear "You are entering the other resort" signs so there was a lot of drift of people who paid significantly less to come over an use the nicer amenities at the Secrets resort. The had a concierge in the preferred beach & pool area that had to spend a good deal of her time chasing off squatters. The other problem was the gym, theatre & some other amenities were only at Sunscape so it increased the intermingling. So my sour grapes are I paid for the adults only line and thus I do not want people routinely squatting with their kids on the beach in my resort. To the point where a couple with a very small infant kept coming over and having to get run off. I'm a curmudgeon and I'm ok with it, now get off my lawn... er beach! Now on to the other issues. We are UVC club members already but since the staff trying to sell this was using the preferred lounge as their main hard sales pitch/closing area it made it uncomfortable to just hang out there which stinks since it was the best bar in the place. A bar/lounge with pool table sounds fun to hang out in unless it is a sales office. Next issue is the serious mosquito problem. I know it is a mostly open air resort and it is going into the rainy season but most of the bathrooms and other indoor spaces were polluted with them. Placing citronella candles in the bathrooms which are dark and dank would help keep them at bay. I really was getting eaten alive enough without descending into a swarm while trying to use the toilet. I'm not asking for them to do massive pesticide measures or anything to control their population just keep the non swimming areas with water like the fountain in the lobby from being a breeding grounds and some candles. They had some torches that might have had citronella oil in them at one outside dining area but I'm not sure it was actually citronella in them. I say this because citronella has a distinct smell and I did not get a whiff of it once all week. Now on to the food. So much worse than the other AM resorts we have been to. This was by far the worst food we have had at their resorts. Now Sapphire, Secrets Capri & Breathless in DR all had better food. The buffet was a sad sad affair. I really don't think anything was fresh made other than the eggs in the morning. We tried to eat dinner here two nights and both times left and went directly to one of the other restaurants. The saddest was the "Mexican" food night.There are US chain restaurants that put out more "Authentic" food than this, I wish they had tried to do some regional dishes. The food in the other restaurants on site were all style with some nice plating but the food was generally bland and not cooked properly. They had to have been out of a lot of things or there was a serious amount of concept lost in translation because we ran in a lot of substitutions like field greens instead of arugula or pine nuts instead of walnuts. For the accommodations we were in the preferred area and our room was very spacious and the cleaning staff did a great job. There were only two - four rooms per floor in this area so it was quite and the rooms well insulated so your don't hear your neighbors. It is concerning thought that during the one thunder storm we had while there the whole unit lost power. They have wifi but is a joke though. It kept going out and just dropping the signal altogether. The TV reception is terrible with most channels being heavy static. The lights on the ceiling AC units are so bright that it was like having a nightlight on in the room which I guess could be seen as an advantage if you are stumbling around wasted in the middle of the night but for me it resulted in sleep loss. read more

I have been to 15 + resorts and by far this resort falls short in every aspect.  It is extremely dirty.   The resort every where is in disrepair. Holes in the tile.  CRacked tiles that could cut you.  THE BATHROOM OFF THE LOBBY HAS TWO LOOSE FAUCETS WITH CRACKING CAULK AROUND EACH BOWL.  The plastic glasses we drink out of look years old.  You cant see through them for they have been scratched and warn.  Champaign glasses should be cleaned and see through.  Putting Champaign in your glasses is like putting perfume on a pig.  The walk around pull off of the hotels rooms has greenish mold.  Their is a ring around the pool.  It has not been wiped down in weeks.   Cracked balconies with missing chunks of cement.  The rails leading into the pool are not secured and are broken in the bottom of the pool.  No music being played at all near the pools.  Volleyball was for 25 minutes.  We wanted to continue to play but was told we only were allowed for 1 hour.  Between 4 and 5 ...we started at 435 and ended at 5.  Over 25 guests wanted to continue but were told no.  I have never been to a resort where guests stick their hand in a garnish their own drinks.   The stench in the room as I sit here smells just short of a urinal at wrigley's field.   So far the food has been decent.  The outside of almost every building has water Mark's that have collected dirt OVER the years.  The smells at the bars are awful.  The bugs are out of control as your garnishing your own drink.  I had to get my own drinks every time yesterday.  We walked up to the bar at least 6 times.  Never once was I asked by any one by the pool if I needed a drink.  Nellie at the front desk is awesome.  She tried to accommodate me but unfortunately this place falls short every where. For how much I paid for this hotel I am extremely disappointed.  Secrets is no longer a secret.  I will tell my story all over social media.  STAY AWAY FROM ANY SECRETS HOTEL AND THEIR AFFILIATES. Dr Robert Dieringer read more

I couldn't give this resort 2 stars, although I wanted to. Yes, it might be one if the nicer hotels on Cozumel, but my expectations were DEFINITELY higher for this hotel. It is NOT a 4 star hotel. It is a 3 star hotel. I was here for a wedding, and so 50 of us were in a number of rooms, from the most luxurious to the most basic. Personally, I upgraded my room to the Swim-up Suite, and I was VERY disappointed. The room swims up to two water slides, which badly need to be resurfaced and hurt going down. What's more, the bathroom water cannot hold a constant temperature; it's either HOT or FROZEN. The food is disappointing, as well. If you're staying here, coming with lowered expectations. It's not the luxurious place it pretends to be online. read more

Arrived in mid-September, 2016. Assigned to 4th floor room, but the elevator was broken. Asked for a new room, they put us in a 1st floor that reeked of bug spray and/or disinfectant. Room service very sketchy. It took 3 or 4 requests over a day and a half to get the mini-service fridge stocked. Resort is not well maintained - shower fixtures do not operate as intended, (although water pressure & temp was good). Food is bland but OK, service "relaxed" to slow. English skills of staff appear to be quite low. Hotel is not close to town, taxis are $15 each way unless you bargain with pesos. We're not going back. Stayed September 2016 read more

This was an amazing experience. My boyfriend and I were celebrating our anniversary and the staff, food, pools, room, and beach were amazing. The staff were so nice and made us feel like we were home, a beautiful perfect home. Oceana was great for lunch and dinner, Market Cafe had wonderful omelets along with being a great place to grab smaller meals throughout the day. When we were on the beach or by the pool the staff were quick to check if we needed anything and make sure we were happy. A perfect example was at the Market Cafe one of the servers, Jorge, brought us our preferred drinks without even asking. I'm fairly certain the server the day before remembered so we were taken care of, that was Marcos. It was small details like that that were wonderful and really pushed our experience to the next level. A different Marcos at Oceana during lunch was so positive and friendly, loved him. Marlon was one of the waiters at Oceana in the evening and was so wonderful to help make sure my boyfriend and I were taken care of. While everything is included if you tip the staff they will go above and beyond, which didn't seem possible. Everything from the welcome experience with Yussell showing us to our room and giving us such a warm welcome to our last dinner on the beach where Jorge brought our drinks without even a request was an absolute dream. The views and beach are beautiful. The entire experience was like taking every image from postcards and movies into our vacation. Amazing! We will absolutely come back and recommend it to everyone that will listen. read more

Secrets Playa Mujeres Mexico Golf & Spa Resort SORRY.. But this may be kind of long..We booked through Expedia so getting a Refund from Resort was pointless + 1 Star is wayyy too many..Just left Resort last week... The room was the Ocean Front room with balcony with a Jacuzzi Tub which I thought was beautiful.. (1st) Now Here's The Truth about the Resort... I went bed and I felt something weird..I thru blanket back, I turned the light and the sheet had a BIG Blood Stain on it & NO it wasn't mine... I ACTUALLY LAID ON THAT YOU GUYS.... I was More Than Horrified & Almost thru up in my mouth... I rushed and washed up with the quickness... I then called EVERYBODY I could... Management, House Keeping & Concierge.. The Bed was perfectly made you guys sheets tight & everything.. How could the bed be made like this??? They all had a meeting in Spanish of course so I had No Idea what was being said... I made them Remove & Replace EVERYTHING.. They offered another room Lower than mine of course.. I replied "What's that gonna do, I Wanna go Home if I could" (2nd) We had a Sunami Flood in our room...It was raining & I stepped in the closet on Dry land.. I walked out with Water covering my feet over the heels... WHAT???? .... Glad we had nothing on the floor... The gap under the door wash out 2" high... Who does that?.. Water covered the Entire floor.. Once again I called Alll and they came back 8 or so deep... With Squeegees and towels... They did get it up but I had them leave extra towels by door on the floor just in case.. (3rd) There was No Entertainment the whole 7 days.. Wait there was a comedian to talked about a YoYo for about 35-45 mins... Really he did the walking YoYo... Then said Thank You for coming... That was the end.. WOW... (4th) The food was The Same Thing Allll 7 Days... Nothing More Nothing Less & It was Definitely Nothing Memorable... I cud have eaten the M&M's & Half Can of Plain Pringles daily... (5th) You may of had a glass of Water because EVERYTHING was 100% watered down...WOW again (6th) To make up for things they gave us Free access to Spa usage.. Which was Massage room, 2 Stem rooms & Both Tubs/Pools were COLD so I can't say Hot Tub.. I'll stop cause I'll be going on.. So basically I WILL NOT RECOMMEND THIS RESORT AT ALLLLLLLLLLLLLL... If they said we can stay for Free I'd say NO it's really Not Worth it... .. read more

Upon arrival we were taken to the preferred lounge and given drinks. Good start. They began to try to sell us all manner of excursions and packages, which was expected. However, after we bought nothing else as we had already paid for preferred status, we were informed that they had overbooked their oceanfront rooms and would be downgraded to an ocean view room. In exchange they would reimburse the difference in price and give us a romantic dinner on the beach. We reluctantly accepted and moved on. The resort itself was very nice and well maintained. The food, however, was terrible. Our dinner on the beach was inedible. The only restaurant worth visiting was the one offering Mexican/Yucatán cuisine, The Patio, I believe. Now, two months later, and I am still fighting to get the refund promised. I have called and emailed 20+ times with no resolution. When they finally responded to my emails they continue to say someone will contact me. Really? When? My phone calls were ignored or I was "dropped" when transferred. I have had to resort to contacting my credit card company and disputing the charge. They are obviously less than scrupulous. Stay away from Secrets resorts. read more

Mas o menos. Three nights here. Last minute trip with husband. Based on reviews, we expected more as weve stayed at many tropical all-inclusives and checked reviews for Secrets. This was by far the worst all inclusive resort as far as food options, we have ever stayed. The food was not awful, by any means however choices, hours, flexibility, good service- not to a four star standard. A Breakfast option was buffet, with horrible set up, felt like I was at a toll booth- free for all.. service was horrible. My husband got up numerous times to fill our own drinks with water. Another option was Windows, a la carte, basic options- yogurt, cereal, america egg & meat plate, about ten unimpressive options. Again, getting someone to fill your water - not attentive. Didnt utilize room service. Lunch and dinner- same, Windows, buffet (which italian night was a joke- not a soul in there and again, ZERO service, my husband poured my drink, and options were so bland that we left after a small bite). The things theyre doing right- Oceana and Bordeaux. Dinner was great at both of these. The hostess from Wed evening at Oceana was so sweet. Each of these menus was good for an experience and seemed to be staffed much better to offer better service. I will note, it doesn't take much to satisfy when it comes to food and service- have a good salad bar, friendly staff, and keeping atleast the water full. The beach had good access, no one hustling you to buy stuff, pricey spa services, snorkel gear had a limit and we received a handful of broken masks-annoying, free wifi, hammock on balcony, no elevators in our villa. The drink service at pool and beach was again, way below par. Resort was large, and set up strangly. Took us about two days to figure out how to get where we needed to go. Adults only, Playboy TV offered complimentary- dying to of sat in on the deciding conversation of should or why every room needs PlayBoyTV. Annoying, when our remote didnt work. Overall, id say it was a good experience but expected better. When your paying $300 a day, I'd like better beverage and food service. read more

Paid too much, received too little. Not nearly as good as other secrets resorts. Look around for other resorts to spend your money. Maybe it kinda sucked bc it was in Cozumel. He other one in Cancun is much better. But the Cozumel island and beach is truly beautiful. read more

Very disappointed with the resort, but snorkeling in the hotel's waters is amazing. Rooms are tired: 1) worn/wobbly hardware--this seemed like the norm in every location in the resort including doors and locks that required multiple attempts to lock, close, or made to work--including main door 2) hand rails in to room swim up had been replaced but the holes from the previous handrails were not filled in 3) repairs can be easily seen (plastering and caulking were done by a novice) 4) the beds are hard (read somewhere they would be sleep by number beds--haha) with worn mattresses and all linens smell musty 5) swim up pool had algae on tiles 6) slide from swim up pool to swim up bar was needing resurfacing and would have been like riding a cheese grater 7) paint was peeling in many areas 8) ceiling in shower had a nasty looking gap around the edges 9) wall are thin and neighbors could be heard watching tv, sometimes distinctly These complaints were expressed by several guests. They, also, expressed how beautiful the location is. The food: 1) breakfasts are simply sad, generic, and have little flavor or visual appeal 2) lunches are better than breakfasts, but are not very inspiring. Hamburgers and fries seemed like the best choice, but are ok, not great 3) dinners were the best meals with the Oceania (seafood) restaurant being our favorite because the ambience was nice and seemed more in line with a beach resort. Generally, it would be like standard airport fare. 4) dinner at Windows was excellent. We had beef carpaccio, vichyssoise, Argentinean beef tips, and shrimp curry. They were all excellent, therefore, I must upgrade from two to three stars. The time in the room cannot take away that much from the service and scenery. Service seemed ok, and in some instances was very good; but given the likely salaries it is to be expected. Spa and massage prices seemed outrageous, even by US standards; most likely resort to the whale portion of the fee. This leads me to the "all inclusive" nature of the place. Tips were said to be included, but vacationing with a clear conscience would not make it easy to not tip. This seemed the unsaid common knowledge with the other more conscientious guests. We did have the experience of leaving our safe open with our personal documents, a few hundred dollars in cash, and a couple cameras. The maid, Wilma, called security and made sure our belongings were secured. What could have turned out a downer on this vacation made us reaffirm our belief that the staff one interacts with is honest and are good people. The push to join the "AMR Club" was hard. A firm "not interested" did do the trick. Read reviews about joining to make up your mind. Snorkeling is awesome, if the sand has not been stirred by storms--experienced both clear and murky. Look under the pier and for rock formations under water in the swimming areas. Do stay in the designated swim areas since there can be a bit of boat traffic that would ruin any vacation. The quality of the beach in front of Secrets is superior, by a sizable margin, than the beaches in front of Sunscape or the other adjacent properties (plenty of room, no seaweed, access to showers and bathrooms) Other useful tips: 1) snorkeling tours--offered on premises, but from independent contractors--to the reefs and to see the starfish are worth taking. The waters are very clear and blue. We saw many fish, coral, and lobster 2) parasailing--also offered by independent contractors--gives one an excellent view of the beautiful scenery to be seen in this location 3) don't be fooled by the occasional and heavy cloud cover in June, the intensity of UV radiation can cause severe burns if one doesn't protect themselves (this is from experience--had a case of "Hell's Itch" from burns after forgetting to reapply sunscreen on an overcast morning while lying under the shade of palm trees). read more

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My husband and I went here for our 10 year anniversary. I thoroughly love the idea of an adults only resort, especially since we were leaving our little ones at home. But, the resort felt like it needed a face lift. Our room was nice. I think it was recently redone. But, the rest of the resort felt like it also needed to be redone. We upgraded to receive a premium experience. This allowed us to share resources with their sister resort next door. This was nice. With the premium experience, there were a number of great restaurant options, but the food was not the best that I have had. The Mexican restaurant was my favorite. We also paid for all inclusive food and beverages. The drinks were well liquour and lower end wines. If you pay for the premium experience, you can upgrade to top shelf liquor (but the wine is the same). Pools were nice. Entertainment was fun and there was plenty to do. read more

I went here for a short trip with my girlfriend a few months ago. The staff in the resort is very welcoming and helpful. They upgraded our room to the solaris with private plunge pool! Amazing ocean view! We booked scuba diving from the resort and had a really memorable great time. It wasn't the season for sea turtles but we got super lucky and saw one!! The beach at the resort wasn't that great for swimming or snorkeling so I would recommend renting a car because there are so many beautiful beaches within close driving range. The restaurants were really nice for all inclusive. I was very pleased with the service, and the general attitude from staff was always positive. The employees make a really mean chelada! (Our new favorite drink) Overall, we had a really wonderful time. Definitely coming back and would recommend it to anyone looking for an adults only romantic resort in Cozumel. Also surprised to find out they are really gay friendly which was nice for my partner and I to feel accepted. read more

We were initially told we could just go next door to our condo and eat dinner at Secrets. While this information proved to be true, it came at a cost. They told us that we would have to buy a wrist band to have dinner and drinks. The cost would be 94.00 per person, but that would include food, drinks, and there was going to be a band playing as well, and the 'night pass' as it was called would be good till 11:00 pm. They said that we could eat at any or All of the 6 restaurants at the facility -and since we were hungry, we said sure. But no sooner than we got our wrist bands on he says the restaurants close at 10:30 - but rest assured the music would continue to 11:00. We figured we would start with sushi, and we headed up there. We stepped into the entry, and waited a bit. Seeing another couple sitting there, after about 10 minutes getting ignored by probably 3 different staff members on 5 different trips in and out of the entry, we asked the couple sitting there if they were waiting on a table - yes they said - for about 30 minutes already. So since the clock was ticking on the dinner, we moved on to the next place. The service was horridly slow - again eating up much of our time. One of the waiters - while his english was not terrific- didn't have a clue what a Pina Colada was! Seriously? After several attempts at saying it slower, more articulate, another waiter was sent over to determine what my wife was asking for. Our dinner finally arrived, and we hastily ate. As I got up from the table, I looked back at the waiter and saw the dirtiest look on his face. He was seriously upset that we hurried up and on our way. We had a smaller 'second' dinner at the next restaurant on the property, and while we were treated better by the wait staff, I would still say that the time it takes to get drinks and dinner out is slow and unreasonable. And at the end of it all - the band cancelled out and so there was no entertainment either. So if you are tempted with the 'all you can eat and drink' night pass - don't do it. read more

This place is terrible!! I traveled with eight other people and the rooms were a disaster. Not one person had a room without significant problems. Air didn't work in some, plumbing issues (won't go into detail!) in others, cold showers most of the time (hot water one of 5 days I was there), a day it rained one person had a flood in their bathroom due to rain coming through the ceiling of the bathroom (Maintenance couldn't come because they were too busy dealing with all of the problems the rained caused). Linens were dirty on several of the beds when we arrived and had to request clean linens (eeewww!). Property overall needs to be renovated from bottom to top, very old. Only positives were staff were pleasant and as helpful as possible, paramedic on site 24/7 and very knowledgeable about local issues as well as serious health issues. read more