Absolutely horrible, horrible company. Offering a one star rating as this is the lowest you can assign. Here is our recent communication to them in hopes to finally resolve things after a request and "quote" provided 46 days ago. All of this on top of the fact that they caused failed fire inspections through this process, made us wait on "parts" to properly close the door after the lock was in place (which only took a in-stock magnet after waiting two additional weeks to hopefully open our doors), requested us to meet them nearly two hours after our posted business hours to fix their mess, never updated us on issues or items along the way unless we contacted them, and more. Avoid them. Plain and simple.
"Im going to make this next text very easy for you to understand since communication and honesty seems to be a struggle for you and you have a habit of blaming your customers for communication errors you cause.
Your invoice dated 3/14/24 stated you installed a "DL 1200 S". You charged me $1540.25 for this item. Your initial quote on 2/15 also listed this as the item.
After you did your first install, and on Wed March 20th, I texted you to confirm the model number so I would be downloading the correct software. At 1:13 pm on the 20th you texted me back and told me that the model number was "DL 2800."
This past Friday and after your pathetic attempt to blame me for your lack of communication as well as your unprofessional behavior inside my store, outside my store, and speaking negatively about me to neighboring businesses, all captured on video cameras inside and outside, you spent 10 minutes removing the supposed "DL 2800" and installing the new "DL 2800". We exchanged keys, and you left.
Again, today (4/1/24)I paid an engineer to come in and set up the lock which turned out to be a "DL 1300", not a DL 1200 S like invoiced, and not the DL 2800 you claimed you installed not once, but twice.
For the record, the DL 1300 that is on my door now is working finally and will work fine for my business there and moving forward.
Wrapping this up because you have already absorbed two months of my time, cost my business time and money, you charged me 3x what the DL 1300 I currently have sells for. In fact, you charged me nearly 3x more than any of those three models sell for. You ripped me off, plain and simple. I have attached a quote and image for the lock I actually have on my door today.
I am going to request you do the right thing and confirm a refund to me in the next 24 hours for the lock that you way overcharged me on. You can mail it. Ill wait for your text reponse or email to cmbcollectibles@gmail.com and do not call me or come to either of my businesses. " read more