While traveling on the highway, my vehicle was hit by rocks coming off one of their flatbed trucks. It caused a dime-sized windshield crack. I tried to flag down the driver and saw a large amount of loose stones, rocks, and clumps of dirt bouncing around the empty bed. The driver seemed unaware, so I noted the time, date, and location and called their shop as soon as I exited the highway.
I was told, "This happens all the time, we'll take care of you. A manager will call you shortly." While providing them my contact info.
The next day, after calling back three times, I still had no update. By my third call around 2 PM, I was told to "keep waiting." When I explained my situation and limited time in the area, the response I got was: "Unless you have dashcam clearly showing a rock fly off one of our trucks and hit your car, good luck. People try this crap all the time."
I wasn't looking for anything unreasonable--just an insurance contact or guidance. I wasn't even driving my own car at the time. They seem very experienced in protecting themselves, and not at all concerned with helping the people their negligence affects. read more