I Bought my special needs brother a scooter at Seaside Powersports for $1685.00 cash. On April 5th this year 2014. They wouldn't take a 1 yr old scooter in trade. I explained that I needed a dependable scooter for him to drive to work at Publix. He cannot drive a car but does ok with a scooter. 5 weeks later the throttle cable broke on a Tuesday. I had to borrow a trailer and get someone to help me load it up and take it in, I own a small retail business myself and had to bring in someone in on their day off so I could accomplish this. I was told they had to order a new cable. Friday I called to check on it. No cable, Saturday no cable. Monday I get a call that they had a cable all along and it was ready. All this time I had to arrange rides for my brother so he wouldn't lose his job.
We picked the scooter up after he got off work and was charged $86 for the repair. It was 5 days past the 30 day warranty, and I hadn't purchased the "extended" warranty.. As a (courtesy) they didn't charge for the part only the labor.
5 weeks later almost to the day the cable broke again on his way to work at 6:30am. I got him to work and called for help to load the scooter and take it in again. I had to leave it out front with a note as they were not yet open. I got a call afternoon and was told it would be ready soon and it would cost $108 this time. I called and arranged a ride for my brother to be picked up after work and taken to get the scooter. I called back and asked Charlie, (one of the owners,) why it cost more this time than 5 weeks ago. He reminded me that he didn't charge for the part last time, and "Oh , by the way, something came apart on one of the rear shocks and needs replacing $100 plus labor.
To say I am unhappy with this place is an understatement. I will be picking the scooter up and taking it directly to another dealer that doesn't sell junk, and knows what customer service is. I will buy another scooter.
I've left out a lot of negative stuff I experienced, but I think you get the point.
If I ran my business the way they do, I would have been out of business along time ago. They need to find out that people use this forum to find businesses. And so far I don't see anyone saying anything positive.
Dana Carrier
Marathon Music Centers, Inc. read more