Sears uses Europamundo. This was my first trip with Europamundo, and it will definitely be my last. A week before the tour started, they changed the itinerary--reducing the number of days in Paris and adding another city instead. I had plans in Paris and have to change them. When we arrived at CDG Airport from Mexico City, our group of 15 people had to wait up to two hours to be picked up, even after making several calls. The next morning, our tour guide, Angela, seemed stressed and started yelling at us. That's not the way anyone should begin a vacation--being scolded by the guide. We took the "Hola Europa" tour, and I honestly don't recommend it. In the smaller cities, we only stopped for an hour or two at most--just enough time to stretch our legs, take a few pictures, and look for a bathroom. There was barely any time to explore. The driver, Petrov, and Luisa, our guide on the last day, were very kind and professional. Unfortunately, there seems to be a lot of miscommunication between Europamundo and the agencies that sell their tours. I booked through Sears, and in my opinion, it wasn't worth it. read more

I would never again in life utilize this program or refer anyone for it. I have tried several times unsuccessfully to get my vacations booked. The agents that they utilize our very unprofessional, rude, and inconsiderate. This does not go for all agents but at least 4 out of 6 people I've spoken to were really rude. One of the agents called my phone after I told him to call me at 4:00 p.m.. I also explained I was headed into a meeting and you could try to speak with him at that time. But when I did not answer my phone he literally called me back-to-back 7 times within 4 minutes. There are way too many rules and hidden clauses within this package. I would advise you to just book a package on your own and not bother investing with them. read more

If I could rate them 0 or say the words that are actually in my head I would.Biggest scams I've ever seen. We unfortunately started so long ago. I talked my husband into it. Just so you know, mine was under the name Sears Travel and then Direct Access Travel. Bet they changed the name because of too many reviews like this. I found this name in small fine print that this company was actually the one running the scam. No actual address. Multiple states listed only. Do you know the prices they give you (if it even works) are basically ones like hotel.com or Expedia. Those are sometimes cheaper and actually work & can even return. Try getting your money back from Arrivia, Sears Travel, or Direct Access Travel. How can people do that to someone else?! Taking money is all they want to do. Look at the financial distress now in the world... that doesn't matter either, not to them. I'm leaving messages on any site I can. Just remember basic sites with high scores, that means they did that themselves. Go somewhere they'll have a harder time to review themselves. Try the BBB. If you see a higher review they aren't even supposed to go to, then they're doing the review themselves. Try Consumer Federal Protection Bureau. They're people with no hearts & money is all they want. They aren't those nice people first making these plans sound incredible. Epecially in times like this...WE NEED AND DESERVE OUR SCAMMED MONEY BACK!! Don't worry ARRIVIA...SEARS TRAVEL...DIRECT ACCESS TRAVEL. I'm just telling EVERYONE, what awful people you are. Remember look at that fine tiny print at any travel company that of these names (ARRIVIA, SEARS TRAVEL, DIRECT ACCESS TRAVEL) & STAY FAR AWAY. Tell those sweet reps selling & those people listening, seem interested, or have a pen in their hand ready to buy. SCREAM LOUDLY-"THAT COMPANY IS A SCAM AND WILL SCREW YOU FOR EVERY CENT YOU'VE EVER WORKED FOR." I don't want anyone else scammed again &they don't deserve anyone else's money. One more time,at least on this review. ARRIVIA, SEARS TRAVEL, &DIRECT ACCESS TRAVEL SCREW YOU! read more

I was roped into this place by a friend that worked there. They were giving out a free vacation as long as you drink the kool-aide at the presentation. They were professional, courteous and it lasted about only an hour. Of course they want you to buy into their packages which are a great buy no doubt. I opted for the 7 night stay at the Vidanta Grand Mayan in PV. I can't express how amazing and beautiful this place was. Yes it was a $75 dollar resort fee but that is a drop in the bucket considering how amazing the service was. This is a NON inclusive resort meaning the food DOESN'T suck and the drinks are actually good. I have recently purchased 3 more trips with plan to purchase 2 more. I have been having the time of my life with Sears and Vidanta. They have a loyal customer for life as well as my referrals. read more

See all

It is now called Direct Access Travel and it has been a horrible experience. Wasted my money and was not truthful about the resorts available. They canceled my reservation even though I used the points prior to the expiration date but because my points expired after the cancelation I lost all 65,000 points. I have been with this company when it was Sears Vacations since 2014 and have always had a good experience, I am no longer staying a member, it was a total waste of money! read more

Sears Vacations is now Direct Access Travel. When you agree to sign up for an upgrade and you're apprehensive, the sales person keeps piling on extras at no added cost. In closing, you're told you have 10 days to think about it in the event you want to change your mind. I will admit that the salesperson was friendly; As a salesperson should be. I changed my mind overnight and called their number. My salesperson was on vacation and wouldn't be back for a week. I was initially told that I'd have to wait for their return. I said that it was unacceptable at which point I was transferred to "Fernando". I clearly stated that I didn't want the upgrade. He asked me why and I answered that I felt I wouldn't use all those "benefits" with my current lifestyle. Fernando insulted my intelligence more than once during the conversation and insisted that I was wrong for changing my mind. It took over 25 minutes to get the cancellation confirmed. What benefits I have left, that I paid for over a year ago will be used and then I will sever all ties with this organization. I found this person, who represents them, to be insulting, condescending and not at all willing to listen to the customer. I can't ever imagine recommending this outfit to anyone I know. read more

DO NOT FALL FOR THIS SCAM! Sears Direct Access: You can only book in Mexico at a timeshare where you are bugged through out your whole vacation to buy. So you are signing up and paying for a timeshare company. I made a reservation to go to the DR where everyone is being poisoned and requested a change i my reservation. The CS told me that I would not only loose the time and certificates but also the extra $850 I paid for all inclusive for 2 weeks. So f you want to get ripped off be my guest and you can join me. read more

The free 7 day Mexican resort really does exist and it is beautiful. Its a members only time share scheme resort but it is not too shabby for a free 7 day stay. Although food is not included and you have to pay $75 resort fee for 7 days its still worth it, imo. I just hate how sears vacations lies to get you come in for the sales pitch. All the free resorts they have available are in the south/ and weird suburban places you probably wouldnt wanna go to. Unless you go to Mexico- even where the resort isnt quite in cancun but 30 mins out. Other options they give you is a lesser luxurious jamaican resort, again without food. We went for the mexican one and it was okay slash not too bad. It was too big n rooms had no view and about a mile away from the pool n beach but the grounds were new n luxurious etc. About the sales pitch. Sears vacations wants you to put down 3-5k$ in advance for about 2-4 vacations all at time share properties and mostly in south america. Not suitable for my needs. They will try to empathize with you over all the atrocities the big name online travel agencies are committing against you and how sears just wants to rescue poor you. If you are okay with going to unknown members only timeshare resorts full of old ppl in suburban areas outside of downtowns then go for it. You'll def save at least 20% over say, expedia. But is the bargain worth giving up being in a popular resort and city center? You decide what you like! read more

See all

I have been a member with Sears for 4 years and am pleased to have used all the perks. Yes they do lie but if you can smell BS just simply say NO. Heck I did alot and when I got the price I wanted I would call back at a later date. They will try to loop you in but if you just exercise your due diligence you will be fine. I would take advantage of their quarterly and travel deals that they offer. Its worth it. DO your research of these places and just say NO if they try to pitch you anything. Heck I have cursed out a bunch of people and enjoyed my cheap trips. The food is not included in these places but at least the stay is paid for. read more

We only came here tonight because we won a free cruise and $100 in hotel stay plus airfare for our cruise. Yea you have to sit through a 90 minute presentation on the whole sears vacation thing. We are ready have a timeshare and my fiancé's aunt is a travel agent we really only came here to get our free gifts lol. Everybody who works here is very polite and respectful they're not pushy. The whole shindig they have here is great if you can actually take week vacations and getaways. Thanks sears can't wait to use everything we got tonight !!!! read more

Greetings everyone, I was shopping at the sears store when I got stopped by one of the their vacation representative . At first I was not interested but eventually I gave in. I went to their presentation very skeptical. For attending I recieved a free certificate to go to Mexico, credits, and a $50 sears gift card. I DID NOT BUY ANY OF THEIR PLANS. Also, I did not feel that they were pushy about it. It was until I called in to redeem my certificate I ended buying a plan with them. I bought a very affordable one and I am very pleased. The two agents from sears helped me book my vacation to Cancun, Mexico. The certificate only pays for the room ( up to 4 people). Basically, I only paid for the all inclusive in food and the flights. It was the best vacation of my life!!!!!! These horrible reviews scared the heck of me! But you must try first before you say no and I am glad I did! Thank you so much Sears!!! Que viva Mexico!!!! ;) read more

Sears Vacations - Cancun, Mexico. Thank you sears! - Travel Services Near Me - Scottsdale, Arizona

See all

One is the worst customer services you can ever have !!! I had them for 3 years which I barely used except for hotels few times. One hotel they had listed in Florida in Hollywood looked attractive so I booked it and it was a shock !!!! with weed smoke seen and smelled in the corridor everywhere ....extremely bad rooms that I left the hotel the next day when I was supposed to stay for two weeks !!! I stopped using them though I kept paying every month the money about 200$ a month !! For the membership contract!! When my account was about to expire a lady from their customer service called me on January 2020 and convinced me to try again and keep my membership as they changed a lot of things .... Though I was skeptical to do so but she as so pushy that I agreed to pay ~200$ on my credit card. She said if you change your mind just give us a call within a week . I Called after 2 days to cancel my account. After 10 times trials to get hold of her, She was extremely rude and said I wasted all this time with you on the phone and now you want to cancel!!! She hardly agreed to take me to the billing department Finally there, I asked clearly to cancel my membership ASAP I was told they will do it yet ... TILL NOW I GET CHARGED EVERY MONTH for my member ship and money are taken OUT OF MY CREDIT With total disregard to my request in January I HAD TO DISPUTE THE PAYMENT WITH AMERICAN EXPRESS. NOW I GET CALLS FROM SEARS VACATIONS ASKING ME WHY I DISPUTE THE PAYMENT !!! Can't believe how this company can still work in America with this horrible Customer service !! I want my money back and my account should have been cancelled in JANUARY 2020!!!! Unbelievable Don't ever use them please ! read more

WARNING!: YOU HAVE ONLY 3 DAYS TO QUIT. I found this out the hard way. Fortunately after much arguing with customer service, I received a call from a very understanding rep named Judy cancelled my account for me. That being said, if you take a lot of vacations and like resorts over say renting a house or condo, this could save you money. I would not expect to save enough on a vacation to pay for a second. Rather, if you were going to take a resort vacation anyway, you could knock off some of the cost or pay the same for a nicer accommodation. read more

Sears travel is a subsidiary of i.c.e. (I think) I've had generally good experiences so far. Malia and Jerry and Nicole seem to take care of any issues, although I ran into some account problems a point. I bought into the vacations because it includes hotel discounts that constantly beat the govt and aaa rate, as well as a few bonus certificates. read more

Like others say the hotel deals they have are in Mexico and are timeshares I booked this weekend in nyc and literally wanted to cancel a night they had me call Expedia no joke this was in there pitch sale how they have the lowest prices lower then Expedia bookings and so forth read more

Stay away from this company,Sears travel, direct access, and privileges! They're all the same corporation. I've had a certificate sitting in Sears for years and I had up till 2025 to use it! They just informed me my membership was canceled because SEARS doesn't do travel anymore and "direct access " now will not honor it!! Terrible! Scammmmmm read more

Sears Vacations is a great investment IF you take vacations regularly. If you don't take vacations often, it would not be a good investment because that is the service you are buying.. Duh! To silence some of the negative feedback... --They did not need your credit card, they needed two forms of ID (bring a D/L & Passport if you like) --No kids at the at the sales meeting (good idea). You are looking into an investment and distractions and not good to have around. It is also not courteous to the others attending. --the cost of the membership is really nothing more than upfront payment for the vacations you are given for joining and you get great deals on all the additional vacations you take during the year for as long as you have your membership. The travel agents I have spoken with are great and their customer service is outstanding, which has been a trademark for Sears for decades. I am retiring soon and plan on taking more vacations than I do now and this will make it even cheaper. I do a moderate amount of business traveling and vacationing and this will allow me to either save money for other things or go on more vacations. In short, if you don't travel because you (1. Struggle with the funds. 2. Don't like traveling) then this might not be for you as it will not turn you into a frequent traveler if you don't already travel. If you do travel (1-week trips, 4-day weekends, cruises) moderately or a lot, this is a fantastic way to save money and/or go on more trips. Last thing.... Your membership is for your immediate family, not just you (Mom, Dad, brothers, sisters, and kids)! My daughter is using it in two weeks on a 3-day trip to San Diego and is not paying nearly what she would have using any of the travel websites. Vacations recharge our batteries! Bon Voyage! read more

This is the worst travel company I've ever associated with. After I paid for a membership that they tangle you in with lies. I bought a certificate for a resort in mexico in 2019. They said my certificate expired in 2020!!! When we were at the tip of the pandemic!!! Are you kidding me!!! Thank goodness I will never give them any more of my money. Dont give your money to these leeches! read more

Let me start by saying that I have been to a number of different vacation-club presentations; and have seen many different programs detailed for me... This is by far the best one I have ever seen! I got to work with Marcus Johnson. He was not only professional and polite, he made the program's benefits and features easy to understand. I almost thought this is too good to be true- until he showed me in real time, the deals. I have used the site to book trips throughout the world and have saved thousands of dollars! The quarterly specials are SO good as a matter of fact, that I literally needed to show people my booking for them to believe what I got. The Sears Vacation program is for real! And most importantly, It is NOT a time share ( I was concerned about this). I have referred friends to Marcus and they have thanked me for doing so. If taking vacations is a priority; or if you would like to start taking vacations, you need to at least talk to him. You will save money! read more

I really hate the feeling of being suckered...and am feeling it in spades over this deal They give a good sales pitch but leave things out...like a lot of hotels in the areas I travel to. I recently booked a Embassy suites in California and when I went back to see if there was availability to extend my stay the hotel was no longer available. Now I didn't say it was all booked because I checked their company website and there are plenty of rooms. Then I looked farther out and the hotel is still not available...gone from the site. I looked for hotels in an area outside of seattle were there is plenty of availability on other sites however Sears, again, was quite limited as they seam to be in most areas after i had the chance to compare them to other sites(unfortunately you have to purchase to find this out. The website is so frustrating...there is no search option and if you click on a hotel and then tab back you loose your settings. It can be like looking for a needle in a hay stack but as soon as you look somewhere someone throws more hey where you just looked! I could go on about the site...it's just to frustrating. Now on to the whole "voucher issue". I recently tried to book a trip to maui using one of my "free" trp vouchers. After working with them on the phone to book the trip he told me what my total would be be...I was like "my total?" He said it only covered a portion and that I had to pay the rest. So the room at the Sears rate was $1279 and that my total due was $1060...how in the heck is that a free stay or even considered a voucher? I never saw any of this information and just looked over my paperwork and it doesn't show this anywhere. Their response was that the hotel is Normally over $2000 so thats how I was getting a deal but I have to call BS and I bet you will to...and these resort stays are not free they are pre paid as I have had these people admit to me. $219 dollars off is a deal when I paid $3000 for this thing?... They have no email to send suggestions or complaints and beyond booking the reservations they representatives are not much help beyond that(though they are very friendly and I feel bad that they have to use the same horrible website as we do to book with). Another downside to using this site is you cannot use any of your reward programs at hotels. I can't say that I haven't got some deals through them but for all it's worth it's not worth the hassle. When adding in the discounts and hotel stays that other hotels give for frequenting them it doesn't come out to much of a deal in the long run. So unless there is something about the discounts that really work well for you do yourself a favor, stay away and look somewhere else read more

This a a scam, do not fall for it. Once they collect the money you will never hear from the travel advisor again. They ignore calls, no one can assist, if you do get someone its hours of hold time and most of all if you terminate the account you loose all your money. As a matter of fact they will deliberately try to get you to close the account and loose your money. We laid out $2100 for discount vacations. Cannot get access to book vacations, cannot find anyone to help. So now we stand to loose the money because once you pay there is absolutely no refund. read more

This is more of a tip than a review. If you want them to stop calling you, tell them your income is less than $25,000. That being said, they'll tell you unfortunately you don't qualify for their services/timeshares, ETC. I make way more than that but when they called me and wouldn't stop harrassing me and then asked me about my income, that's when I told them "it was around $25,000". They said "Oh, unfortunately, we have minimum income requirements" and wouldn't be able to offer me that "Free" vacation. read more

I've had Sears Vacations for about two years now and every single time I call they tell me there are no hotels available in the desired area on the desired dates. I've tried to cancel multiple times and I just get transferred around to different departments and end up being on hold for an hour and they close before I can even talk to someone... Last time I called to book a trip and they told me nothing was available. I then told them I wanted to cancel and talk to customer service. I sat on a 20 minute hold and when the hold was over, the phone was answered by the SAME exact sales representative!!! They literally just transfer you through loops holes. I'm paying hundreds of dollars monthly and I've never used it because they've never had anything available. I'm convinced It's a complete scam. DO NOT SIGN UP FOR SEARS VACATIONS!!!! read more

I signed up with Sears Vacations earlier this year. When I had a problem with the service, I was ultimately worried based on some of the reviews here that I would not be able to get it resolved. Although I did have to repeat my situation several times, the reps here contacted me every single day (calling me at home) until it was resolved. They went completely out of their way to make sure that I was satisfied. It was such stellar service, it needed to be recognized here on Yelp. Thank you, Chelsea & Nikki, for your help. read more

I actually am a member of Sears Vacation and I love it! We have taken 3 vacations in 2 years and each one has been spectacular! Cancun, Branson MO, and the Bahamas! Each time the concierge was spot on with recommendations and we were able to do everything we wanted to do, scuba, shopping, fancy dining, snorkel, and the list goes on! AND our kids can have access as well, our daughter has gone to Boston and got a great deal on her 5 star Westin (I think) Hotel. I don't regret a penny spent on this and love the options as well! Totally NOT a scam! read more

Sears Vacations - Travel Services Near Me - Scottsdale, Arizona

One of the best investments you could make over your lifetime my family and I have saved 10 times what I've paid for the membership

Avoid bad investment! They are waste of time and money! Promises before signing up and terrible service afterwards read more

I was invited to a VIP presentation tour for travel related services, although I did not purchase a paid membership, I was awarded $150 travel credit and given a free 7 day resort certificate and a one day free stay. I have only booked a one night stay, the customer service rep Juan was very cordial and helpful. I will update my experience as I make avail of the One day and 7 day resort stay. read more

I would never use Sears Vacations for a travel agency. After calling me non stop I finally listened to what they had to offer. The first guy I talked with said I qualified and asked that I come in for the 1 hr seminar. I told him I had kids and that I would need to find a babysitter. Well, I never returned his phone calls and just let it go. A month later, another guy from Sears Vacations calls me and after I tell him that the offer sounds too good to be true, he was so rude and rushed through the interviewing process and told me I didn't qualify anyway and hung up. Even though I qualified the first time around... read more

The discounts make this SO worth it. I've never wanted to travel more. The website is super easy to use & everything is way cheaper than Expedia, Travelocity etc.. I definitely recommend ! read more

I would give it zero stars if I could. Terrible customer service experience with every representative I spoke to. They accused me of being a bad customer when I started getting frustrated when they refused to see if a supervisor was available to speak to. When I finally got them to put me on hold to check to see if a supervisor was available I was told they were not available but there was no point to talk to them because they would just say the same thing that they were telling me. When I asked for a supervisor to give me a call when they were available, Ava told me that she would not leave a message with her supervisor to call me. After 5 minutes of fighting on the phone I finally got her to begrudgingly say that she would leave her supervisor a message and I asked how long it might take to get a call back and she said "I don't know, maybe never. I can't guarantee he will call you". I've never experienced such poor customer service in my life. read more

WHAT A BIG SCAM To bad there is nothing less then a one star I was promise a $100 gift card from restaurants.com and a free vacation for 90 minutes of my time. well the fee to purchase their product was to much and i simply did not get anything and when i ask for the gift card i was told i do not qualify because i did not buy anything. i did get the certificate for a free vacation but what do you know when i called in to activate it it said it was expire even thought the date on the certificate says its not. I NOT ONLY WASTED 90 MINUTES OF MY TIME BUT 1 1/2 DRIVE TIME TO THEIR LOCATION AND GAS MONEY. UNLESS YOU ARE PURCHASING THEIR PRODUCT AT $5000.00 I SUGGEST DONT GO AND EVEN IF YOU PURCHASE IT JUST SEEMS TO MUCH GOOD STUFF TO BE TRUE. read more

I bought into this program over 3 years ago, I have used the direct access program every cruise and hotel I have booked since. We do a significant amount of traveling. Especially, through cruises. If you travel a lot, this is a great program. It's nice to have the option to always have a discounted hotel or cruise when booking. Sears has always beat the other travel websites. read more

We were approached by some person in the Paramus Park Mall I think it was and told to come to the seminar and even if we didnt make a purchase we would still be entitled to a free weekend somewhere just for attending. Well guess what? We attended, knew it was a scam and tried for our "free weekend just for attending ". LOL... it's a scam. Funny thing is me and my wife were the only ones that walked out not buying, everyone else did. No regrets. read more

I was shopping at Kings Plaza in Brooklyn, New York and was approached by a really nice lady who introduced me to Sears Vacation club. I told her I was not interested because it sounded like a time share. She assured me several times it was not and invited me t the presentation. I went to the presentation at the Brooklyn Sheraton, sat through the presentation. The presenter spent an hour speaking to how much money you can save, all the amenities, and how the Sears name was nationally known, had longevity and was a trusted American brand. After meeting with the sales associate and having a detailed conversation, I decided to sign up. I was told the trip was mine to take and monies could be refunded as long as I did not take an extended vacation. Well, fast forward to June. I went online to purchase a trip and noticed the pricing was off by at least $1,000. All the money I was going to save did not exist. I smelled a rat and did some research only to find out that Sears Vacation is not owned by Sears. It is owned by International Cruise and Excursion which is...A GODDAMN TIME SHARE COMPANY. I immediately called and spoke to a representative. I told him that I would not be keeping this vacation club any longer, that I had been misled, and that I wanted my membership to be canceled. He told me that could not be done because the three days had passed. I was furious. He did not dispute my findings and just kept repeating that I was past the three-day cutoff. I called the billing department and spoke to someone named Henry. I explained what happened and he said there was nothing I could do. I told him that I would not allow the charge to be made to my card and he says to me,"Well, that will take care of it" That will take care of what I asked? He stated that would take care of the bill. I didn't hear anything for a month until last night. Last night I received a call from the billing department. I explained to them what happened. The representative, who was rude, stated that he did not call me to discuss my "issues". He only called to arrange for payment. I told him that he would not be receiving any payment and I needed to speak to someone else. He transferred me to the "customer service" department. when the representative came on the line, he stated that I did not understand my membership, he would explain it to me, the presentation is scripted, so no one would state that the membership is owned by Sears because it was not. I told him the company is a sham company, and I would be taking further action to solve this program. How is it that you are stating to me that this membership can't be canceled? The representative who sold me this sham product lied through her teeth. I have never heard from her since although she told me she would call to check in with me. At this point, I am in limbo and I do not know what will become of this situation. I can only offer this advice...If someone approaches you in a Sears store or shopping mall offering this vacation plan...RUN!!! FLEE!!! RUN FOR YOUR LIFE!!! DO NOT BUY!!! IT IS A SHAM!!! IT IS FRAUD!!! IT IS FAKE!!! DO NOT BELIEVE THEIR SLICK PRESENTATION. THEY MAKE MONEY BY LYING THROUGH THEIR TEETH!!! read more

SCAM! This will be long,as I want you all to know why YOU NEED TO STAY AWAY FROM THIS SCAM. My bf and I went to Sheraton Brooklyn NY Hotel for Sears Vacations presentation on Feb 25,2017.The visit promised us to a guaranteed free vacation, a $25 Sears card,a $100 restaurant.com coupon + potentially sweet deal leading us into a world of cheap(er) vacations! After a presentation by a Sears Regional Manager named Mindy, each couple (4-5) was seated at a separate table for a more detailed presentation and questions.We were glad to get Mindy,as she was a manager, so we thought she was more qualified and will give us complete answers to all questions. WRONG! SHE ENDED UP BEING A TOTAL LIAR - but first things first. We were indecisive, so we asked a LOT of questions.Mindy was smiley in the beginning, but with every further question that smile faded away.It was getting late (+it was pouring that evening) and it was over three hours since we came there. After long discussions, and more questions Mindy said that if still undecided, we can cancel this membership at any time.I asked her if we can think about it and give her the answer later next week. She said NO, that if we want this membership and all the perks that come with it, we need to sign up today, and then if we change our mind we can cancel anytime.I asked her if there is a penalty for cancelation and if we get all our money back. She said that there is no penalty,and that we will get all our money if we have not used any of their services. She said that if we ended up taking a trip and decided to cancel after, the full market price of this trip will be deducted from us and (1)either the difference will be returned to us, or (2)we will have to pay out of our pocket, as the price of the trip could be higher than our combined monthly payments (which makes sense). So we decided to sign up, and do the math at home after being given a Direct Access to their trips,and decide to ourselves if we want to continue our membership.We read the contract and signed it. Interesting enough (as it looked to us then),it did not mention cancellation terms,so we asked Mindy about it, and she said "I promise you that you can cancel anytime".This seemed to be very odd, as this has to be in the contract and not be given as a promise.But stupidly enough, we took her word for it. After a month of research, we decided that we do not want this membership because it is not as cheap as it seemed, and that there are a lot of hidden fees which overall make a trip even more expensive than buying it from any other travel website (like Expedia).So I called them on March 20th and requested to cancel. Worth mentioning that when you call them, they don't have a phone option to cancel your membership or even speak about your account - all choices are for potential/existing trips, so it's hard to get to cancellations dept. The lady I spoke to tried to convince me not to cancel it, and got a bit rude after she realized that there is nothing that can change my mind.She told me that it will take up to 10 business days for the cancelation to be in effect. On April 5 (16 days later),I called Sears Vacations to find out about my refund as I did not hear anything from them, not even an email. However I did notice that they blocked my Direct Access. So after 30 mins of back and forth with a travel agent and the finance dept rep, I finally got to the right person in Cancellations (Stephanie (Gutierrez?) ext#4019). She told me that we do not qualify for a refund as my contract states that we only have three days to cancel, she told me where to find it on the contract and indeed, after I looked at it again it does say on the other side of a signature page in tiny letters, almost like a watermark that we only have THREE DAYS TO SEND A CANCELLATION REQUEST VIA MAIL. I told her that Mindy who signed me up told me that I could cancel at anytime without any penalty to which she said that this is not a penalty.I said that Mindy told me that I will get my total refund unless I do take a trip and I never did, to which the rep told me that this contract overrules any oral promises. WHAT?!! They even outline this in their contract that all promises given to you are nothing! So I asked her how can a legit representative of your company lie me in my face and you are now justifying it, to which she said that she understands my frustration and that I should've read the contract better! I honestly have no words to describe this company. I told her that I need my total refund, otherwise I will report to BBB, post negative reviews in all social media and go to the small claims court to fight for my money.She then said that she will contact NY Sales division for a refund request, and will call me back within the next two days. Of course she never did-so I called myself, but it was impossible to get to her as she was always busy and I was told by another rep that she will call me back, which never happened. STAY AWAY! read more

I have used this program for over 3 years. Yes, you can save money, but it is crazy how long you have to stay on hold and how you have to hound the people that work there to do their job. It is absolutely ridiculous! I just purchased another round of a cruise and a resort certificate and the customer service is bad. I got hung up three times when I tried to get ahold of someone and then when I did get ahold someone he put me on an infinite hold. read more

I feel cheated purchasing this travel program. Dont expect the free offers they give as a free vacation be the same beautiful place you pay for. The there isn't a hotel chain or resort other than wyndham on the sight. I found better prices for my Vacation by just looking on my own. Most accomindations will be two star if you mostly stay 4 or 5. read more

I am thinking about travelling more in the near future, since I have managed to acquire some money and time at the same time. I was offered a "$100 gift card that can be used in restaurants", $250 in travel credits and a one week resort vacation to attend an open house in Scottsdale and to learn about the Direct Access plan. The restaurant gift card was not something that can be used in restaurants, it was a restaurant.com card, which can be used to get discount certificates (minimum purchase required). At the time I attended the presentation I could get $100 in restaurant.com gift cards for $18. The $250 in travel credits say in the fine print that they are good for 12 months. They were removed from my account two months after activation. I called customer service to reactivate my credits, but the person I talked to had to have a manager take care of this. I just checked my account and the credits are still showing as "expired" 24 hours after I talked to the agent. The sales person/agent spent 20 minutes explaining the "select access" program, but did not solve my problem. I received an invitation to get a $25 restaurant gift card and a free hotel stay, just by calling in to activate. I called and the sales person explained the select access program, trying to get me to spend $1999 on the program. I listened to all the details, taking notes. When I asked about the $25 gift card, she said it would come by e-mail in 7-10 days. That was 30+ days ago and I have not yet received it. It is not in my spam folder. I asked for help with this when I called about the $250 in travel credits, but the sales person said it was restaurant.com that would have sent it out and she could not help. At this point, I'd rate their customer service as terrible. I have not yet tried to use my 7 day resort vacation, but I suspect I will run into a problem, and at that point my review will drop to one star. read more

Not sure what to think upon all the negative reviews and very few good ones I went the the open house today, but didn't recieve the 50.00 food voucher . Maybe if Nikki can get back to me and answer a couple of questions on why do I have to buy direct access that day can't I purchase at a later time , I felt pressured to buy that day if not I can't , that doesn't seem right. Maybe Nikki C . Can help with this read more