Karen's got it all wrong. This store is great! First, it's a standalone store, not in a mall, which…read moreis awesome! The staff are kind and helpful. They have plenty of products in both the home and body care lines, plus they are extremely sanitary! They set the gold standard in that regard, if I do say so myself, and that's obviously really great in this day and age. The only thing I wish all B&BW's would offer is buy online/pickup in store or curbside, but that's something corporate has to implement, not just one individual store. One more thing, paying for return shipping, it's not something Bath & Body Works invented, you know. Lots of places require that! I'm happy that we have a B&BW in Spring Hill, and this is really a great store for us!