I went to the Matteson store yesterday and was very pleasantly impressed with the young, well…read moretrained staff. Although the 10 ft. dryer duct was not in stock, the young man who helped me went to all levels to try to find it for me. Additionally, I needed to purchase a circular light bulb and couldn't find it. A very helpful young lady asked if I needed help and found it for me. Thank you to management for hiring the best young staffers!!

This store provides ridiculously poor customer service. This morning, 10 AM, I ordered a product I…read moreneed to be delivered to me today. It is advertised as free delivery and in stock at the Matteson store. Guess what? My credit card was charged, the Matteson store cancelled the order. Here we are waiting for something we need today. I got no email or text saying it was cancelled. I ended up calling the Orland Park store to see if they could deliver it today. Well, that can't work because it's late afternoon now. Furthermore, I was told by Orland that when a store cannot deliver an item, they are supposed to call the customer. They also told me "that's been a problem with the Matteson store". Fortunately I don't typically give my business to Matteson. But it's horrible that they can't even pick up the phone to call me. This store must be managed by idiots to let that be an acceptable business practice. I will never buy anything from the Matteson store again, but I doubt they care. They need new management, considering their overall ratings score. I'll be sending an email to corporate about this experience.

Fast and friendly. The tech explained the situation and resolved it in minutes. I'd definitely…read moreuse them again.

Kyle was GREAT! I called to see if he could come earlier, and he did. He was very friendly,…read morethorough, explained things, showed me how to do things, and leveled my stove after YEARS of it being crooked! Great personality. I'm rethinking canceling my Nicor Home Services appliance insurance because of him. Great guy. Thanks!

The warranty company has assigned honest appliance to fix other items in my home in the past…read more However, this time, my fridge went out. I don't really have any complaints about the young man who answers the phone and the tech seemed nice...BUTTTTT when the tech came to replace a fan in the freezer; the entire refrigerator never came back on. I called and was told they couldn't come out until NEXT WEEK. You would think that this would be a quick visit considering you've been to my home twice now for the fridge...now forced to toss a fridge full of food. I'm more so disappointed than anything. no one seems to care about food spoilage during a time where the cost of food is outrageously high.

The manager/owner of Honest Appliance/Hvac Repair redeemed my faith in the company. He opened the…read morelines of communication and listened to my concerns. People make mistakes and sometimes all it takes is clarification of what the issue may or may not be. We have a working washer now and all is great!

Needed a replacement part for our GE dryer. A moment of under promise and over perform. Part came…read morein days earlier than anticipated and was able to resolve our issue promptly.

Great for price, customer service and delivery. Very happy with my recent appliance purchases.read more

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Very professional and knowledgeable! Minus one star for not being on time. Let me knowread more

I have been having issues with my furnace since the fall hit it has been cold in my house I found…read moremountain top written on my furnace they installed before I moved into my house I called the number I was surprised they didn't give me a long drawn out explanation as to why they couldn't get to me the same first impression was off the chain very professional I was told I would get a call back with the hour I fell asleep when I woke up I called because I thought they didn't call to my surprise after reading through text messages they did call back they did leave a message and they did come the same day we were able to go to bed and not be cold thank you for your quick rapid service I will be calling you all back when needed