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    Sears

    1.0 (1 review)
    Open 11:00 am - 9:00 pm

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    3 years ago

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    Menard's

    Menard's

    3.1
    (23 reviews)
    0.5 mi
    $$

    Writing to thank James at the Matteson Menards. He overheard my wife discussing a problem with a…read morelock nut stuck on a bolt we needed. Without being asked, James began to use his tools to wrangle the nut off. My wife and I really appreciate his persistence.

    I purchased an upright freezer and when it was plugged in and less than 24 hours, the unit became…read morevery hot and stopped working. I moved it to several other outlets in my 3 car garage and the same thing happened. I called Menard and at first was told they would replace it. However, the next day I received a call from John who told me the trouble was in my electrical system and not the unit without doing any inspections. He told me he would come out to pick it up. When no one came on the promised day, I called to find out why and was out on hold for a General Manager because John was not at work. The GM told me that I would have to pay $125 for them to pick up the "defective unit" even though I had purchased a 5 year warranty and a guarantee return policy within 30 days. The length of time was less than 2 weeks. I was so disappointed and upset that I told the GM that I would bring it back myself and wanted a full refund. The last kicker was when I asked where to return it and she said at the customer service desk in front of the store. Really, just dragged it into the store . She finally explained how but to me, this whole situation was nothing but horrible. It will be a long time before I trust this Menard. Oh, I still want and need an upright freezer

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    The Home Depot

    The Home Depot

    2.5
    (35 reviews)
    0.7 mi
    $$

    I went to the Matteson store yesterday and was very pleasantly impressed with the young, well…read moretrained staff. Although the 10 ft. dryer duct was not in stock, the young man who helped me went to all levels to try to find it for me. Additionally, I needed to purchase a circular light bulb and couldn't find it. A very helpful young lady asked if I needed help and found it for me. Thank you to management for hiring the best young staffers!!

    This store provides ridiculously poor customer service. This morning, 10 AM, I ordered a product I…read moreneed to be delivered to me today. It is advertised as free delivery and in stock at the Matteson store. Guess what? My credit card was charged, the Matteson store cancelled the order. Here we are waiting for something we need today. I got no email or text saying it was cancelled. I ended up calling the Orland Park store to see if they could deliver it today. Well, that can't work because it's late afternoon now. Furthermore, I was told by Orland that when a store cannot deliver an item, they are supposed to call the customer. They also told me "that's been a problem with the Matteson store". Fortunately I don't typically give my business to Matteson. But it's horrible that they can't even pick up the phone to call me. This store must be managed by idiots to let that be an acceptable business practice. I will never buy anything from the Matteson store again, but I doubt they care. They need new management, considering their overall ratings score. I'll be sending an email to corporate about this experience.

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    Sears - deptstores - Updated June 2026

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