Let me start off by saying I've never left a negative review on Yelp before.
So.. I purchased a brand new front load Samsung washer and dryer set from this store last month. The salesman was knowledgable and friendly. We couldn't have been happier with the transaction.
Delivery/installation wasn't the smoothest but the guys were nice.
When things started going south: Immediately after I started using the washer, it started making knocking/banging noises during use. I called the store and the manager said it sounds like they may not have removed all the pins. He said he would call me back but I didn't hear back for over 2 weeks so I called the corporate Sears repair number on the brochure -fortunately for us, I'd purchased the additional Sears repair warrantee. Sears repair also said there should've been 4 pins removed and that delivery would call us back to schedule a time to remove that last pin. I didn't hear back for over a week so I called the store; the manager said 30 days has passed so it's no longer in his hands. He was very unhelpful, unapologetic, and couldn't care less that we've been having such troubles with our purchase.
We've always had such positive experiences with Sears in any other city we lived in. I'm so disappointed and will not be returning to this store for any future purchases. My advice for potential customers: if you have any issues with a purchase, move quickly and keep calling; don't wait for them to call you. I don't know what I would have done without the additional warrantee. read more