My service provider was very accurate with text messages and arrival. Mr. Jerome my service person was very thorough and accurate with my AC problem. He fixed it and it started cooling instantly. I am very pleased with his services and the cost of the problem. It only took him 30 minutes to detect the problem. Monique read more

Didn't really search for any other avenues to try & get to top of the AC to fix it. I even suggested maybe their a opening in the attic to look at the top of the AC to see which actually needs to be prepared read more

Technicians came out 2 days ago. My LG Refridgerator and freezer are still broken and not getting cold. I would not recommend Sears appliance repair. This is unacceptable, my fridge has been broken for 3 months and counting read more

I'm so very happy with the service, in my opinion the cost was on the high side but I don't have any other quotes to compare. My Kenmore washer stopped working and I had no idea who to turn to then I recalled working with Sears many years back for a repair so I decided to try them again. Booking the appointment was easy, I did it online then started getting text updates, The morning of my first appointment, the repairman called me and told me what time to expect him. He showed up on time, diagnosed the issue and after approval ordered the part. The day he came back to do the repair he showed up as promised and fixed my washer, he even gave us a tip or two on how to extend the life of my washer. Like I said earlier it was an expensive repair- but it's fixed now and the price to fix was a lot less than buying a new one. I would use them again. read more

Scheduling the service for my refrigerator repair was easy online. You also can get updates on when technician will arrive. Donnie did a great job finding the problem with the refrigerator and making sure everything was cleaned up. He explained everything he was doing and why. read more

Jourdan came a fixed my oven once the part was delivered to my house. Very friendly & helpful & fast. The price of having him fix it instead of buying new is a great price. I will use Sears again. Jourdan was fantastic. read more

Sears responded to my 1-star review and said to call them at the same number I previously called. No one answers or calls back.

Ge washing machine machine. Not working after 7 years. Basically it was dead on arrival. The service men was awesome, they came, respected my home, explained everything. read more

The service was excellent. The technician was both extremely knowledgeable and professional. He was courteous and made me feel valued. read more

Technician was very knowledgeable, communicated well, clean up working area upon completion and was very thoughtfull.

Trying to get payments outside of warranty sketchy con. No customer needs to pay a service technician cash or whatever for a warranty call. I still have broken appliances apparently because I didn't pay the side cash for hidden service. The overall value was determined to be not worth the scamming and secret phone calls. read more

Did not diagnose the problem correctly but charged $677 for service and a part that was not broken. AI only contact and cannot reschedule appointments. Supervisor of the second repairman noted that it was not diagnosed correctly and scheduled another part order and service but you cannot get to anyone except their AI to correct any problems. They keep sending you to the website which does not have the capability to fix the issue, do a refund or lodge a complaint. If I could give 0 stars I would. NEVER USE THEM!!! read more

Microwave repair. Very professional and fixed quickly. Good experience. Will use again.

The dishwasher part was replaced but the thing still doesn't heat up. The tech was nice enough, but I paid just about the same price as a new dishwasher for repairs, and still have the same problem read more

HORRIBLE! On my first scheduled appointment, NO CALL, NO SHOW. Second scheduled appointment the technician showed up, looked at the refrigerator, then asked if it was okay if he came back the next morning because the repair would take long and he was tired. The next day a different technician showed up but was clueless on why he was even scheduled to come. He ordered parts and scheduled a return date. On the return date (4th appointment), NO CALL, NO SHOW They rescheduled me (5th appointment) NO CALL, NO SHOW. Now the system sent a message saying sorry but there are no appointments and we'll contact you if one becomes available. The time frames are between 7am-6pm so now I've missed 3 days of work for nothing...and still NO REPAIR. read more

Good service; Good Tech; knowledgeable, thorough and professional. Stayed on the problem until resolved.

He was very professional however I wasn't aware that Sears will not replace the disposal so I have to start over as well as locating a plumber to fix it read more

Icemaker does not work at all now Can you look into this. Icemaker made ice for a couple of days today all the ice just melted. And no ice is being made. read more

service request mid Sept. First repair date Oct . Technician did not remI've unit for repair or inspection . Determined the part needed to repair was not available. Therefore , Sears was to call and give us when to order a replacement.. Never called. we called and were informed that technician did not report that a replacement was needed. After several weeks. A new tech came out and removed unit and determined what part was needed. October 16. It was ordered. Received here secon week of November . New tech came out Nov. 19 and replaced bad part with new one . The last two technicians were excellent and professional ( Joseph and Byron). Sears handled the entire issue very poorly. At one point a Project Mgr. was rude and not helpful. Thus it took 3 months to complete and remedy our problem. read more

I can't even use 1Star because the service has been so unreliable. A tech was supposed to provide a text or call 30 min before coming - I never received either and was told that the tech was there and left- turns out he knocked on the wrong door. So another was scheduled the following week and the same thing happened. I am so frustrated with this process - there are no phone numbers where you can speak to a person - just an automated system with no option to speak to someone. And they call that customer service! Still waiting on another appointment. This has been an absolute nightmare! If you are smart DO NOT USE SEARS or A&E FACTORY SERVICE they are one and the same. read more

First trip out to repair refrigerator was a 2-day employee that did not have a clue. He did order the right part. The second trip out a seasoned veteran employee--Bruce--came out and was excellent but he realized a second part was needed. The third trip to install both parts-- the technician texted he was 10 minutes away, he took a picture of my condo building while I was standing in the yard and drove on by and said I was not at home. The fourth trip out the service van broke down. And the fifth trip finally, Adam T. arrived and fixed my refrigerator. The time-frame you must be home to wait for the tech is between 7 a.m. and 5 p.m. TOO MUCH TIME. Additionally, the service trip cost $130 EACH time plus $150/hour labor so I ended up paying $1200 to get the flap on my in-the-door ice maker fixed!! I could have bought a new refrigerator for not much more than that. RIDICULOUS!! NEVER again. read more

I hate to give a bad review but boy oh boy do I wish I would have went with a small biz here instead! This company is run by AI. They mess up constantly. Two days they never showed up for the appointment and you can't just call to speak with a human! Our washing machine has been broken and we are backed up bad with laundry!! We are a family of 5 and I'm Pregnant and this has been a nightmare working with these people. They made me pay $125 diagnostic and can't even get out to fix the problem. It almost feels like a scam. read more

on nov 7, 2024 a represenative from seats appliance repair came to service my freezer and the warranty was for 30 days. i paid 489.19 and after 11 days it was not freezing again after he put in a used part to defrost temperature. heis name was bruce. we called them agsin to come out but no show vecause they overloaded his work so we wasted a day waiting for him. the next appoint would take place 48 hours. he showed up and replaced the part again but he said it has to be rigged to the defrost heater tgat he could not do it because it is not code he said we could hire an electrician to do. they stole 489.19 from me. i will not recommend them nor use them in the future. i would give them a negative one read more

My dryer is back broken and my dryer was quiet before the technician put his hands on it and then it was making noise and now its back not spinning again. read more

The repairman was great, gave me some helpful and practical advice. He called ahead of time to let me know when he was coming. I took a star off, not because of him, but because although I received multiple texts from Sears confirming the appointment, they never gave me a time other than 7am - 6pm, and when I finally got a time from the web site, it was at 3:45 pm - when I had put in the special instructions any time but 3 - 4. Fortunately he came at 9:30 instead. Also I felt the charge just to show up was a bit high. read more

Always knowledgeable and great service. Thanks for your help and for being on time, accurate and precise in diagnosis and getting to to the bottom of things. read more

Bruce was really nice and professional. He got the job done and my appliance is working. Thank you Bruce. On the other hand, after 60 days waiting for my appliance to be repaired is ONE of my major complaints. My other complaint is waiting 9 hours today for someone to come out which was very exhausting and disappointing. read more

Excellent service from a friendly technician. I will continue to call upon them for all appliance repair needs

Absolutely horrendous company. Extortionary sales practices. First, they come for a diagnostic check for $129. Then, once you've paid that, they estimate a fix price that's double the market. But you're already in for $129 so you feel trapped. It also takes 3 weeks for them to come back again to actually do the repair. As if that's not bad enough, the technician broke the dryer he was supposed to fix. It heated up fine before he worked on it (just needed new rollers), but as soon as he left it would not heat up. I called Sears and they told me it would be ANOTHER $129 diagnostic fee to see what HE BROKE, and then who knows what to actually fix it. And TWO WEEKS to send him back to even look at it. I called someone else local. The local guys came the next day. Sears' guy accidentally unplugged the warmer. They plugged it in and were on their way. DO NOT USE SEARS. They're an extortion scam. read more

Great guy, but probmen was NOT fixed!!! Now I need new floors!!!! Sears has been trying to fix this problem for more than 2 MONTHS!!! Unacceptable!!!! No real people on customer service line. 8am- 5pm window so I have now missed 4 days of work!!!! Horrible company!! read more

The Tecnician was great. He got my Kenmore Elite oven working quickly upon his arrival. Good job!

Service is horrible. I called back in November for a repair and every appt I made they wait until the day of and send a text that no one can come out. Here it is February and still no one has came out. Every appointment they reschedule. But they take their payment out my account every month no problem. If you call you get the run arrounds with speaking to someone. read more

Service sucks, the customer is expected to know if there's been a mistake with scheduling, many lies are told to the customers, much procrastination, my repair was escalated several times, I was lied to for 8weeks, given a $50 gift card because I waited so long, and denied for my repair. My warranty isn't worth the paper it's printed on. read more

Pay sears monthly for warranty and have them come do maintenance every year before summer and winter just to be told a clog in drainage valve is part of maintenance but not covered by sears. I have had them unglog this in the past and don't understand how this isn't part of the unit coverage. They also could of mentioned this before I spent 100 dollars on deductable since a clog is a simply reason why ac units stop working. If I would of known this I would of checked this myself. I will be escalating this as far as I need to.Sears warranty continues to disappoint just a few months ago I waiting over 2 months for my washer to be repaired. I didn't complain but now I will. read more

can not get any help calling that number people just hang up on you. frustrated customer and no one wants to help so this review is what happens. read more

Repair took 2 months to complete due to appointments being unilaterally rescheduled by Sears on multiple occasions without reason! Horrible voicemail system which ensures that you can never talk to anyone. Would give a score of 0 if possible. Terrible service!!! read more

Was last appointment scheduled. Appointment notice said between 7:00 am and 6:00 pm. Technician arrived at 7:00 pm, and finished at 8:00 pm . Appointment originally scheduled in November, then canceled until December 13 when parts ordered. Parts arrived December 18, but not rescheduled until January 10. At 1:00 pm on January 10, it was abruptly canceled until January 27, when technician finally came at 7:00 pm! So my oven did not work properly from the beginning of November, 2023 until January 27, 2024 thanks to Sears! Israel, the technician, was outstanding. read more

My AC unit still doesn't work. I paid $100 on Friday for nothing. Back suffering in the heat on Monday and Tuesday

there is very poor communication with sears service, the dates of service change with approval the customer is not considered in the service arrangement customer has to wait forever read more

I called Sears Home Services for an appointment because I was hearing a dripping in the attic from the air conditioner. On the day of the appointment I received a text from Richard with an estimated time of arrival. Richard was prompt, professional and efficient. He inspected the problem and solved it immediately at no cost to me under my protection agreement with Sears.I was very pleased. He also explained there were something we paid for that was not done a installation. He reported this an installers will be returning to complete the job. I have spoken to many people and referred Sears Home Services and request Richard because he is an honest person doing the right thing for his customers. I hope Sears realize the valued employee they have in Richard and hold on to him read more