The technicians rate a 5 however there is a communication failure somewhere along your chain. The first call to log the issue ascertained that the problem with our dryer may be the heating elements. They were ordered and were available to the Tech a week later. The Tech diagnosed the issue as the timer, the timer was ordered and he indicated he'd be back in a week. The week comes, a Different tech arrives and when asked if he had the timer, we're told No, he thought he was here for a diagnostic visit. SO..Another visit scheduled, luckily made for 3 days later. In the interim the timer arrives. The final tech arrives, installs the timer And notices the belt is about to break and replaces same! 6 stars to him. read more

Daniel was wonderful and went above and beyond what he was supposed to do on a maintenance service for my LG washer and dryer. He took the time to explain everything and show me how to correctly care for my appliances. He was very professional, arrived on time and was very careful with my appliances. I am very pleased with my service and highly recommend Sears. I would not hesitate to use again. *Daniel states there are 2 Daniels that do service calls for Sears and he is the newer one to the team. So all the good Daniel reviews could be either one.* read more

Fantastic experience! I would highly recommend this repair service. The technician was very personable and very knowledgeable. He kept me I formed during the service and gave me knowledgeable advice. The communication was great and they did send me a time for arrival, the day of my service! read more

William was kind, knowledgeable, and very understanding. We attempted to cancel the service because the issue turned out to be a tripped electrical outlet . The message did not reach William in time and he was graciou. read more

I was very pleased with Jonathan's overall performance. He was here when he said he would be. He asked me what my issue was and he went about solving the issue. He was very professional in every way. read more

Mike was pleasant and professional. Unfortunately, the machine would not make the noise that he came here to fix. I will try to record it the next time it does it, So Mike can hear what it's doing. read more

Tech Dillon showed up on time and fixed my dishwasher in a timely manner. Dillon was very polite clean and did a fantastic job. I would highly recommend this service and Tech Dillon read more

Service tech Paul was able to identify the issue with our refrigerator water dispenser. He also provided repair cost and options. Well worth the visit. We have ice & water again! read more

Our technician Mike was very courtesy and professional. He also fixed my dryer in a timely manner. The only problem I have is that your labor charges are out rageous. read more

Well pleased with the service. The technician was very knowledgeable and polite. He took care of business. I'm so elated to have my microwave working again. read more

Very knowledgeable and personal. Explained repair in depth. Highly recommend! Called to confirm arrival time and that part had been received ahead of time. read more

The technic was very friendly, knowledgeable and professional. He evaluated the situation, diagnosed it and repaired my dryer in a timely manner. read more

I am pleased with the quality service that I received from Mr. Dillon, my Sears technician today. He was very knowledgeable and did a great job! read more

Fred was very professional and caring while taking care of my service request. A very excellent in his knowledge of diagnosing the problem

Tandy is an individual who is pleasant and yet very professional. The knowledge possessed by Tandy is a welcomed sight in today's society.

Our technician Fred was very nice ! Answered all our questions and was very helpful ! He came right in and got the job done quickly !

Fast and courteous staff and great service. The service was done professionally and cleaned up after completing the service

I was very pleased with the technical. Explain everything very professional what he was doing. Everything is working fine

Our serviceman was very pleasant and professional. He was very knowledgeable and took care of our issue very quickly.