Very impressed. Needed a combo fridge/freezer repaired. Thomas arrived when he said he would and quickly figured out the problem. Very personable and professional. Would highly recommend. read more

Our slightly out of warranty Microwave began to blow the breaker. My multi meter was broken and before I could get another to troubleshoot my wife had it repaired by Mayo Appliance. Lesson learned, don't open door to beat the buzzer before the time is out or you press stop. The safety switch fails prematurely from repeated load. read more

As a previous customer , we recently had them out to fix our oven. It could not be repaired due to parts not being available. After asking them for a quote on a new oven we eventually decided to not purchase from Appliance Solutions. As a result they removed us from their "Service List". Comment on their repair invoice was essentially that we were not prepared to spend a few bucks extra for their service !!! Very disappointed customer. . read more

We had damage done to two appliances due to a power surge caused by a faulty ground link provided by Tideland Electric. Thomas an employee of Mayo's was prompt and diagnosed the issue, ordered the parts, returned very soon, and made very satisfactory repairs. The cost seemed fair when compared to replacing both complete appliances instead of just the damaged timers. We have submitted our claim with Tideland and their insurance carrier. Time will tell how fair Tideland's insurance company treas us here at Pamlico Plantation. read more

This business is now on Old Bath Highway. I was in trouble and Horace took the time to tell me how to reset my washer so it spin the water out. What a good rescue! But it is broken so I needed a new one. I was very impressed at how much information they gave me on the new machines, especially repair history. I got a new machine, fast, delivered and set up in no tome! Dustin was great with the setup, and gave me a lesson on my new machine operation. I am excited to find a full service company for appliances and plan to be a regular customer with them. Thank you so much! read more

This is one of the worst service companies I've ever dealt with. They were "sent" to me by the company I purchased an appliance from, when I had an in-warranty issue. I did not choose them to service my appliance. I had a new dryer that was taking exceptionally long to dry. I had heat coming into the dryer, it just took 3 hours to dry a load of clothing. Given it was a brand new gas dryer, I knew there was something blocking the drying process. I purchased a home DIY dryer vent cleaning kit to remove lint from vents. I got some lint out, but could not get it all out. Two very young and inexperienced men showed up at my house. One literally looked like he was 18, the other could not have been older than 20. Needless to say, they could not have had much experience fixing appliances. When I described the problem of slow drying, one pulled out a digital laser thermometer and aimed it at the inside of my dryer after running it for about 3 minutes. He informed me that I had good heat delivery to my dryer. I told him I knew that, but felt there was a lint build up in the vents somewhere. The older one agreed this was probably the problem and proceeded to write up an estimate for about $850 to replace my entire duct system under the house! I asked if he wanted to go under the crawl space under the house to inspect the duct system before just stating it all needed to be replaced. I pointed out that he could almost stand up in my "crawl space" and it was not difficult to inspect, as I had done so myself a week earlier. The vent tubes all were connected, hanging from the floor joists and looked practically brand new to me. I asked if they needed to see where the vent exited the house before they left. Up to this point they had not inspected anything other than the dryer temperature. He reluctantly agreed to this after starting the dryer again. He took the temperature at the exit point and said it was very low, "proving" his point the whole vent system needed replacing. I asked if this could just suggest the vents just needed cleaning out, and he said "not likely." He said he did not have any way to clean the vents, but did I want to schedule the vent replacement job before he left. He said they were very busy and I needed to get on their schedule right away. I told him no, but I would call when ready to schedule the job. Then I called an air duct and vent cleaning company. The gentleman that arrived listened to my complaint and suggested that my dryer vents underneath the house had probably never been cleaned by the previous owners. He quickly pulled the dryer away from the wall and removed the connecting duct. He attached a blower to the vent and we went outside to look at the vent exit point from the house. Lying outside, a few feet away from the house, was a huge ball of lint about the size of a basketball. It was soaking wet and full of water. As we stood there and watched, more lint was blown from the vent system. After a few minutes the flow of lint came to an end. We went back into the house and he reconnected the dryer. We wet a towel fairly heavily and threw it in the dryer. It was almost completely dry within 15 minutes! He did go under my house in the crawl space to check the vent system and reported that it was intact and so pristine it almost looked like it had been newly installed. He assured me I did not need a replacement of the vents. He did suggest that I should have the vent ducts cleaned out every few years to keep the dryer running at peak efficiency. By the time he came back into the house, the wet towel was completely dry, perhaps about 20 minutes! He charged me about $100 for the entire visit and duct cleaning. My point in explaining this is that H. Mayo Company clearly set out to rip me off and sent two extremely inexperienced young men to try and sell me an unnecessary vent replacement job. They had no ability to actually clean the vents nor did they have any interest in doing any labor that day. The fact that they would suggest the vent system needed replacement without even inspecting it was appalling. Although the job was within the warranty period, they billed me! I suspect they were trying to get me to pay them as well as collecting a fee from the appliance store where I had purchased the dryer. I definitely would not recommend anybody use this company as they seem to want to take advantage of people and are not qualified to do simple work such as duct cleaning. They seem intent on ripping you off and doing the least amount of work for a flat rate service fee. I got NO service from them. Do not use this company unless you want an unscrupulous business to rip you off! read more