This is a long winded review, and I want to start off this review by saying that I've worked in the food industry, so I know how hectic it can get sometimes. But my families experience tonight was horrible, and with the amount of money we spent, it's disappointing to say the least. From the moment we walked in, till the moment we left, terrible customer service.
We were sat at our table, and the two waitresses walked by our table countless times within about 20 minutes. They didn't get our drinks, heck, they literally didn't even acknowledge us with a "hi I'll be right with y'all", until about 20 minutes when the hostess walked over and told them we were waiting. Maybe it was miscommunication, but we weren't hidden in a corner, nor was it busy in the slightest, we were one of maybe 4 groups in the restaurant at that time. Our waitress finally came over, and got our order. We ordered one of the family platters and specifically asked to not have the Cajun sauce on it. Guess what came out? Cajun seafood platter. At that point we were hungry so we just ate it. Asked for extra plates since we were sharing, didn't get those until the meal was almost finished. Not once were we offered refills on our drinks. When asked if we could please get some of the utensils to crack the crab, our waitress said they didn't have any because everyone had been stealing them...uhm, okay. Disappointment turned to annoyance, when not even five minutes later, the other waitress comes walking out with several of those utensils in hand for the table next to us.
On the topic of that waitress (gal with blue/green hair), I understand being in a position where you may not have childcare for the night, and you can't miss work, therefore your child comes to work with you. Not ideal, but I get that you do what you gotta do, life happens. Where I personally have a problem with this specific situation, is when your 3 small children (no older than 5), are going in and out of the kitchen, fetching things from the kitchen for you to give to your customers, and running around. That's both a safety and sanitary issue.
Idk if the manager just wasn't around, and it was a case of "when the cats away the mice will play", or if this is an ongoing issue. Either way, this place has the potential to be something great, because the food really is good. The service is horrendous though. I'm the type of person that would rather have bad food, but treated nicely, especially when spending over $200. Doesn't matter if the food was good, when you're not treated well. I truly hope the higher ups care enough to get things under control. Unfortunately, we won't be returning, and will not be recommending to anyone. Very disappointed.
I originally wasn't going to post this to Yelp, and was just going to email the business personally and discretely, but there's nowhere on the website to reach out to anyone through email, so this is how I will go about it. read more